H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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Review summary
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Everything was great in the process, from the purchasing to the delivery. My lamp looks beautiful! The only minus would be the cord, is it so short, making so difficult to display the lamp at th... See more
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
Great product, looks amaizing. It was well packed, but a plastic bit was broken at arrival, it doesn't affect the functionality and you can't really see it. Transport took a while, but it worth the... See more
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
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3.7
Average
350 reviews
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I haven;t received yet the package
I haven;t received yet the package; i know it might've been my fault, but you might suck, also :).
October 20, 2025
Slow delivery, but good products
Took a while, but eventually my order got here a little bit earlier than estimated.
Good quality products.
October 8, 2025
Everything was super ok
Everything was super ok! I've received my order,it is great,just like in picture! I'm very satisfied! Thank you!
October 15, 2025
I definitely appreciated your endeavour…
I definitely appreciated your endeavour to meet my request and provide the staff I ordered , with all the challenges to get the supply.
As well, promt and accurate information to update me with the status of my order.
Thank you
October 17, 2025
Everything is perfect!
October 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lumories
Dear Customer,
Thank you for your feedback. We're sorry to hear you've had trouble getting in touch with us.
Please note that we replied to your email sent on 15.10.2025 and we kindly ask you to check your inbox, including your spam or promotions folder, as our response may have been redirected there.
Additionally, we are available by phone during our regular business hours, as listed on our website. If you haven’t been able to reach us, we encourage you to try again during those hours, and we’ll be happy to assist you.
We wish you a pleasant day and remain at your disposal for any further questions.
Warm regards,
Your Lumories Team
The delivery time too long
The delivery time is excessively long, in fact I didn't received yet the goods, The process of fallow-up the delivery is complicated and no precise information provided to the customers.
October 10, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we're truly sorry to hear about your experience with the delivery.
We’ve checked your order and can confirm that it has been delivered on 16.10.2025. However, we understand that the delivery process may have felt unclear or complicated, and we sincerely apologize for any frustration this may have caused.
Please note that we ship directly from Germany, which can occasionally result in longer delivery times depending on the destination. For any future orders or questions, you're always welcome to contact us by email at info@lumories.ro and we’re happy to provide the most up-to-date status and assist you at any stage of the process.
Thank you for your patience and understanding.
Warm regards,
Your Lumories Team
Very pleased with my experience with this site
I am very pleased with my experience with this site. I have ordered 2 Lindby picture wall light Joely 37 cm and they are amazing. I cannot wait to see them installed.
October 6, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback.
We have checked the tracking for your order, and we can confirm that the parcel is currently in transit from Germany to Romania. The last update is that today it was in Hungary.
For any further questions or assistance, please feel free to contact us at info@lumories.ro and we’ll be happy to help.
Best regards,
Your Lumories Team
Great shopping experience
Fast shipping, great boxing/packaging. All products arrived safe and secure.
Great communication with the seller. Products are of good quality, exactly as described.
September 30, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
Please note that all delivery timeframes for out-of-stock items are provided directly by the manufacturer. We always send updates regarding any delays via email , and kindly ask you to check your spam or promotions folder, as sometimes our messages may end up there.
Your order was modified according to your request, and our customer service team is doing its best to respond to all inquiries as efficiently as possible.
We encourage you to contact us directly at info@lumories.ro for any questions or concerns , we’re here to help and will get back to you as soon as possible.
Thank you for your understanding, and we hope to offer you a better experience in the future.
Best regards,
Your Lumories Team
I did not receive the products after 10…
I did not receive the products after 10 days and you are requesting feedback.
October 2, 2025
Reply from Lumories
Dear Customer,
We sincerely apologize for the delay and any inconvenience caused.
Please note that we have sent all the relevant information to the email address used when placing your order.
If you haven’t received it or if you need further assistance, please don’t hesitate to contact us by e-mail at info@lumories.ro, we’ll be happy to help.
Kind regards,
Your Lumories Team
Lindby Melanie lampadarThe details of the product were…
The details of the product were incomplete. The bulb nozzles were wrong mentioned.
October 1, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the incorrect or incomplete product information.
We truly appreciate you bringing this to our attention. We are currently reviewing the product details to ensure the specifications, including the bulb sockets, are accurate and clearly presented.
Your experience helps us improve, and if there’s anything we can do to assist you further or make this right, please don’t hesitate to contact our customer support team.
Kind regards,
Your Lumories Team
Reply from Lumories
Dear Sir,
Thank you for your feedback andwe are sorry to hear that the product did not meet your expectations.
Please note that you can register a free return within 50 days of receiving your order (we have extended the standard return period from 14 to 50 days).
You can initiate the return easily through our online return portal. If you need help, our customer support team is here for you.
We truly appreciate your understanding and the opportunity to improve.
Kind regards,
Your Lumories Team
I have recived only a part of floor…
I have recived only a part of floor lamp. The high part. So I can’t use it.
September 26, 2025
Reply from Lumories
Dear Madam,
Thank you for your feedback. We sincerely apologize for the confusion and inconvenience caused regarding your order.
We have checked your order and can confirm that it was shipped in two separate parcels. Sometimes, due to package size or weight, deliveries may arrive at different times.
You will receive all tracking details and delivery updates via the email address you provided when placing the order.
If you need any further assistance, please feel free to send us an email at info@lumories.ro. We are happy to help and provide any information regarding your order.
Kind regards,
Your Lumories Team
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