Lumynology Reviews 

607
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

J'ai commandé un appareil Nuvi et ai reçu un Luminology à la place (n°commande SKIN75250). J'ai essayé d'appeler plusieurs fois le SAV, sans succès. J'ai envoyé un mail afin de faire part de mon i... See more

Rated 1 out of 5 stars

Device does not turn on properly. I can spend five minutes pressing the power button and it still will not turn on. Then, randomly, it will decide to turn on. It works for one session, only to have it... See more

Rated 1 out of 5 stars

Order only if you wish to spend your money on a product you will never receive while being manipulated by the customerservice saying your product will arrive anytime now. While 3 weeks later still n... See more

Rated 3 out of 5 stars

I see little bit of a difference but not as much as I hoped. The guidelines are very very minimal and only about the device but nothing about how to use it (how often, with how much power). Lastly, as... See more

Company replied

Company details

  1. Beauty Products Vending Machine

Written by the company

Lumynology offers high-quality IPL (Intense Pulsed Light) devices for long-lasting hair removal at home. Our products, suitable for all skin types, offer an effective and comfortable experience. Share your experience and help us improve our services on Trustpilot.


Contact info

1.8

Poor

TrustScore 2 out of 5

607 reviews

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No recent history of asking for reviews

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1.8

All reviews

(607)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not purchase from this website

Do not purchase from this website. The company is a drop shipping scam. They will refuse refund, not answer emails, and if you do get your product, it will be a cheap fake IPL that doesn't work!

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

I got a product that was broken

I got a product that was broken , so did not work and after a lot of mailing I did not get a refund or product change nothing , 1 mail back did I get that I wil get an answer within 48 ours and that did not come
Product is garbage, do not get is , save your money for something that works !!!!

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

read policy refund first

read policy refund first ! no refund on promotional products or comestic's product...
the red light is very strong and I'm not ok to use the product despite the sunglasses (which I guess proection is not so good)

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

No, no, no

Product itself is a very cheap plastic device. It does not work without being plugged, which was not mentioned in website. Also, you have to guesstimate in which intense you should use the light. It does not contain instructions in English, only in French, even though they ship outside France. They have 100 days return policy but only if you return the product in closed /original packaging. So I am stuck with it even though it's crap!

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

DONT BUY THIS PRODUCT!

DONT BUY THIS PRODUCT!
First of all, it's not working. Second, if you want to return your order, you will pay a return fee. They will never send you the return slip, so you won't be able to send it back. I will definitely take legal actions

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

No! Fake

No, don’t believe it.
I wanted to return my order. Not used. Send mails and they don’t answer.
This is so fake.
Dropshipping??
Why they don’t answer the calls. Or contact us back after the contact requests on the site.

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

GET AWAY FROM THEM

If I could give no stars, I would.
These are real scammers. They send you some kind of cheap dropshipping item which you can buy for 15 euros or less on AliExpress. They do not answer your mails. And I've read from others that when you try to return the item to them they just don't pick up the retour so that it comes back to you and you paid the retour expenses for nothing. Or they just don't reimburse you.

KEEP YOUR HANDS OF THIS COMPANY, THEY WILL SCAM YOU SO HARD!!!

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

They send me a non-working product that honestly felt like a plastic shell. It's impossible to contact the company and send it back/get a refund. Watch out, it's definitely a scam.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible de faire valoir le droit de rétraction

[English bellow] Cet été j'ai commandé un bloomy. J'ai récemment demandé à faire valoir mon droit de rétraction (les 100 jours ne sont pas encore passés). J'ai envoyé un premier mail le 6 novembre, un second le 11 novembre et j'ai essayé de les contacter par chat le 13 novembre. Nous sommes le 15 novembre au soir et je n'ai toujours aucune réponse.
Elle est belle la promesse de réponse dans les 48h... Étrangement lors de mon achat ils étaient beaucoup plus réactif pour répondre à mes questions.
Que ce passe-t-il? Essayent ils de jouer la montre? Peut-être qu'ils attendent que la période de mon droit de rétraction soit terminée

I've order the bloomy this summer. I've try it a couple of week and it doesn't work for me (I have white skin with red hair).
Monday I've send a mail to bloomy for witdraw my order. I didn't jave any answer. I've also tried to ask them by the chat, same thing: no response.
Wat's appening? Maybe they waiting for the end of the witdraw timing?

November 15, 2024
Unprompted review
Rated 3 out of 5 stars

my honest opinion

I see little bit of a difference but not as much as I hoped. The guidelines are very very minimal and only about the device but nothing about how to use it (how often, with how much power). Lastly, as soon as you use it for more than 5-10 minutes, it starts overheating which is pretty annoying when you do your legs for example you have to do small pauses.

October 9, 2024
Unprompted review
Lumynology logo

Reply from Lumynology

Hello,

Thank you for your feedback. We’re glad to hear you’re seeing some difference, although we understand it may not be as much as you hoped for.

Regarding the usage guidelines, we recommend using Bloomy twice a week for the first 4 weeks, then once every 2 weeks for the following 8 weeks. For the power level, it’s best to start with a lower intensity and gradually increase based on your skin’s tolerance. We’ll take your feedback into account to improve our instructions for better clarity.

As for the overheating, it’s rare but can happen if the device is used continuously for longer periods. Taking short breaks is a good practice to ensure both safety and performance. We’re constantly working to enhance our devices and appreciate your patience.

Kind regards,
The Lumynology Team

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