Luna Lash London Ltd Reviews 65

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I still do not have my order despite contacting Luna 3 times & being told that it was coming. I will never buy anything again from this company & will be making sure I tell everyone I can to avoid usi... See more

Company replied

Rated 3 out of 5 stars

Great Product especially if your looking for a cheaper alternative to individuals lashes. Didn't give full stars because not 100% sure about the glue and I've reapplied 2 sections already. That being... See more

Rated 1 out of 5 stars

Ordered glue on the 27th June, it is currently the 20th July and it has still not arrived so I've had to shop with another semi perm lash brand.

Rated 5 out of 5 stars

Absolutely stunning lash products that come with ultra volume mink individuals. These lashes are revolutionary & I have found that I will be only using them for future lash extension purposes! The p... See more

Company details

  1. Beauty Product Supplier
  2. Cosmetics Industry
  3. e-Commerce Service

Written by the company

At Luna Lash, we embrace self-sufficiency. We’re a team of experts who believe in sharing our skills to empower others. We want our customers to achieve the look they want by their own hand, so they can always feel their best – inside and out. We’ve spent a long time carefully building our brand before launching ourselves upon the world. We’ve researched the latest in lash technology, sourced the finest materials available, and curated a range of the classiest styles out there. We provide the tools for a fully independent beauty routine because self-sufficiency is power.


Contact info

2.2

Poor

TrustScore 2 out of 5

65 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So impressed with Luna Lash

So impressed with Luna Lash!
Easy to use! Look and feel amazing!

September 14, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Rachel,

Thank you so much for your review and your custom, we are so grateful for your support.

Kind Regards

Marketing Team @ Luna Lash

Rated 1 out of 5 stars

Really not worth the money got the…

Really not worth the money got the starter pack and the lashes do not stick what do ever!!! So disappointed not worth the money at all!!!

September 16, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Good afternoon Rebecca,

We are extremely sorry about this. We offer a free 1-2-1 session where we can walk you through the steps and talk about possible issues affecting the retention. Please do email us on help@lunalash.com so we can further look into this for you. Kind Regards.

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

5 stars

Beautiful, professional quality DIY lashes.
Comes with really good instructions with examples of different lash styles you want and how to place the lashes to achieve the desired look.
I have my order on monthly repeat now.

September 6, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Aimee,

Thank your review! We appreciate you and look forward to sending you your monthly supply :)

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Completely loving my DIY lashes..

Completely loving my DIY lashes!

Having never managed good results with strip lashes I really wasn't sure how I'd fair with these - but I needn't have worried - they're awesome!

There's something so satisfying about doing them yourself too, and in just over a week I've gone from getting 2-3 days wear, to now being on day 5 (and counting..) from my most recent application!
Honing the skill of putting them on just gets easier, from learning to use just the right amount of glue, (a little goes a very long way!) and getting clever at slightly overlapping each segment, right down to placing each one in the perfect spot just up from the water line - it's a really clever but easy kit to use!

The best part though was that in addition to absolutely adoring the way these lashes work and probably more importantly look, I was also lucky enough to stumble into a chat with Tuten, the very lovely founder and creator of LunaLash.com - who was so very helpful, accommodating and just charming! She has so much drive and passion for her brand, and each time we spoke her passion became more and more infectious, so thank you Luna Lashes, and heartfelt thanks to you too Tuten, for all of our chats and your endless help and effort generally in helping with my order.. :-)) x

I should finally say, the icing on the cake for me was the sweet little healing stone in it's pouch which was included in my order. It's such a nice touch and yes, EVERYONE gets one of these with every lash kit order they place. Perfect! x

August 30, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Melanie, we cannot thank you enough for your review. This is so informative, honest and helpful! We are so happy that you find the application easy and are excited to hear how many days you get this time round!

Our founder was touched by this review, and so we're we all here @ Luna Lash! Thank you so much for giving us such a heartfelt review. We appreciate you!

Kind Regards
Marketing Team @ Luna Lash

Rated 1 out of 5 stars

Look lovely but lucky to get 24 hours…

Look lovely but lucky to get 24 hours worth of wear out of them. Certainly not 10 days

August 28, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Good evening Lucy, we are extremely sorry about this. We offer a free 1-2-1 session where we can walk you through the steps and talk about possible issues affecting the retention. Please do email us on help@lunalash.com so we can further look into this for you.

Kind Regards
Marketing Team @ Luna Lash

Rated 5 out of 5 stars

These lashes are amazing so easy to…

These lashes are amazing so easy to apply and I’ve had 8 days out of my first applied set
Love them so light weight can’t feel them and had lots of compliments and asking me who my lash tech is 🥰

July 28, 2022
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Reply from Luna Lash London Ltd

Hi Kirsty,

Thank your review 8 days on your first go is amazing! We are so existed to see how many days you get next application!

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Im OBSESSED OMG!

Ive been lucky enough to be one of the people to try these out while they were in the making, i cannot even explain how excited i was for them to come out! They became my life and i couldnt go a day without them and literally ive been counting days for everyone else to experience the same thing and have the same buzz!! I cant even apply strip lashes and i put these on in under 5minutes! Literally every girls dream! Theyre secure, dont come off for over a week and the oil takes off the glue like magic! Ive been obsessed ever since i first tried them, ive stocked loads incase one goes missing! (Lol) thats how obsessed I am! Thank you LunaLash♥️

July 15, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Melis,

We are so grateful for your support from the beginning to date! Thank you for giving us constructive feedback and being a part of our journey! We appreciate you.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amazing lashes so easy to apply I can't…

Amazing lashes so easy to apply I can't believe I haven't found these before strip lashes took so long but these are perfect and natural and comfortable I can never be without these again

July 14, 2022
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Reply from Luna Lash London Ltd

Hi Louise,

We are so pleased that you find the application easy! Thank you for your review and your custom, we are so grateful for your support.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amazing

Amazing! Luna lash are so easy to use and work exactly as how they are advertised.
You can wear them as dramatic or natural as you wish.
Be gentle with them when taking them off, clean them and they are ready to go again!!!
I ❤️Them…….Jayne🌸

July 4, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Jane,

Thank you so much for your informative review we appreciate your custom, and are so grateful for your support.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Since the day it came out

Since the day it came out, I have been consistently using Luna! Addictive and time saver for someone who works full time and is a mum I don’t have time to keep getting my lashes done, so perfect to save time!

Absolutely love them!

July 3, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Nilgun,

Thank you so much for you review and support, we appreciate you!

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Excellent lashes I stopped having my…

Excellent lashes I stopped having my classic lashes every 2 weeks and use these instead

July 3, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Chelsea,

Thank you for your review and your custom, we are so grateful for your support.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amazing!

I tried Luna Lash for the first time a couple of months ago, I was previously getting lash extensions but these were costly and very time consuming more than anything! The DIY lashes last around 10 days and make my make up routine SO much easier and quicker! Only take around 10/15 minutes to apply too, highly recommended trying if you’re looking for a more cost effective and less time consuming alternative to lash extensions.

July 2, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Emily,

Thank your informative review and your custom, we are so happy that you find the application easy and quick! Thank you for your support.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Wow....what a fantastic product

Wow....what a fantastic product. I've struggled with strip lashes before and recently with salon lashes fallen off with the pollen and hay fever this year, but I've found these fantastic self applied in minutes lashes. So someasy to follow the instructions and so easy to apply. I've had some fantastic compliments, and I've only had them on 2 days...
Cannot recommend these enough. Think of the money you'll save and you've always got immaculate looking lashes, no worry about shedding or the week leading up to infills. Perfect lashes are the new me... thanks xx

June 30, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Jan, We are absolutely thrilled with your feedback! Thank you for taking your time to leave us such a detailed review, we really appreciate you.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Super quick and recommend Luna Lash to my colleagues

Ordered my second set of lashes and come in to me in a few working days. Super quick to use the website and have recommended Luna Lash to my colleagues at work

June 24, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Stephen,

Thank your review and your custom, we are so grateful for your support.

Kind Regards

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Best decision I made!

I brought the diy lashes & set. My first bit of advise would be patience and persevere! Because it took me about a week to get the hang of them and I nearly gave up. But my goodness I am so glad I didn’t!! As I’m just over 2 weeks into using them and I am now a pro, it now takes me under 10mins to do a full set! They are seriously a game changer and now I actually look forward to putting on a set as it’s so satisfying doing it yourself! I’ve also learnt to stack them too. The customer service also deserves recognition as they are super helpful, they get back to you promptly and really go above and beyond with help & advice.
I was dreading this summer as I became allergic to lash extensions and the thought of having to wear my old magnetic lashes and eyeliner was awful. But now I’m buzzing as I can go make up free with Luna lash and my summer is made 😍
Another bonus is they stay on for around 10 days so I get extra time in bed in the mornings as all I need to do when I wake up is add foundation! If you are a huge lash lover like me then it really is life changing. I can’t recommend them enough!

June 13, 2022
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Sasha,

We are overwhelmed with your review, thank your for being so transparent with your experience. We are so glad that you decided to trust the process. We are grateful for your custom.

Kind Regards
Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Absolutely in love with the lashes

Absolutely in love! ive never been able to apply my own lashes but these are just perfect and so easy to use the glue is great and doesnt burn the eyes which i love! honestly dont think i'll be paying for individual lashes anymore now that i have found these they are great 👍 thankyou

May 28, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi!

Thank you so much for leaving us such an amazing review! We appreciate you.

Kind Regards
Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amazing lashes

Amazing lashes, easy to use and looked perfect! Brilliant customer service too and items arrived quickly.

April 19, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Georgia,

Thank you for your informative feedback! We appreciate you :)

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Very satisfied..

Don't often leave reviews however, considering my level of satisfaction with this product and service I have to be transparent with my experience. Initially had my hesitations with this product (mainly concerned about not being able to apply it myself) however, having seen how satisfied my friend was I was tempted to try! Best decision ever! Easily applied, looks stunning and such a time saver! Defo recommend to everyone to at least try once!

April 12, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Merve,

Thank you for your very positive and informative feedback. We appreciate your time and custom and cannot wait to see you rocking your lashes!

Marketing Team @ Luna Lash

Rated 5 out of 5 stars

Amazing Lashes!

Luna Lashes will be my all time favourite from now on - I’m a sucker for strip lashes and their strip lashes has lasted me over 20 wears and still going strong! 100% recommended!

March 2, 2022
Unprompted review
Luna Lash London Ltd logo

Reply from Luna Lash London Ltd

Hi Aysegul,

We are so happy that our products are now your go too!

Marketing Team @ Luna Lash

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