Lunarcat Company Reviews 

164
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Lunarcat was extremely easy to deal with. They are lightning fast with communication. My package had experienced a customs clearance delay, and before I had even contacted them they had opened a ticke... See more

Rated 5 out of 5 stars

The communication was very prompt and inviting. It made me feel that i can trust the service and I made a big order without any worries. The entire process was very seamless, and the delivery optio... See more

Rated 5 out of 5 stars

I have been looking for a proxy that meets all my needs for a couple years now. Lunarcat meets every single one of my needs on top of phenomenal customer service! I highly recommend them!

Rated 5 out of 5 stars

Excellent service again! Lunarcat was exceptionally helpful with a Mercari auctions listing. They managed to get it at a price that was a lot lower than I expected. Shipping was efficient and cos... See more

Company details

Written by the company

Many proxy services refuse to ship various product categories. However, a large number of these products can be shipped with the proper declarations and documentation.------------------ We provide a unique service for products that no other proxies assist with. This includes a wide range of products including food products, sunglasses, airsoft guns, fountain pen inks, toy weapons, and animal products. --------------------- Our goal is to provide the same level of reliability and support as if you were purchasing an item in your own country. We remain involved throughout the entire process from purchase to delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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4.9

All reviews

(164)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service in every way and very reassuring to do business with

I just received my first shipment through Lunarcat Company, and I was initially alarmed that the shipping box was very torn open. However, I only purchased the minimum packaging, so it was likely my fault for not buying additional protection. Thankfully, nothing inside my package was damaged or missing at all. My whole experience with Lunarcat has been excellent, with the best service and guided communication, with prompt and clear answers to all of my questions that really eased my concerns and anxiety. I also really appreciate the shipping options and wide range of optional services, with fair and clear fees. I highly recommend them as a proxy and forwarding company. They are the best I have used so far.

July 29, 2026
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

Apologies for the torn packaging.
Under our buyer protection policy, items are guaranteed to survive without any special packaging. Glad the items were fine, but if these were damaged due to careless packaging, you are entitled to a refund for the damaged ones.

We would like to investigate and see which box was the issue. Could you contact support@lunar-cat.com with your username and photos of the damage (if available)?

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Everything was smooth and easy. Acquired my difficult to get items as well. Reasonable fees. Recommend 10/10.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience ! I used lunarcat to get an item from a mercari auction, they were fast to proceds my request and managed to get the item at a very good price. The shipping was also fast and the items were well packed. It took less than 10 days from the date of my order to receiving the package. Would 100% recommend.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

I am so very grateful for Lunarcat for arriving right on time to get the limited time signed book. It ran out within the hour! The pricing for buying in person was very reasonable for the various services out there I compared with, which I appreciate as well. Customer service was clear and responds quickly. Overall a great experience and I would come back again!

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easily one of the best services.

Easily one of the best services I’ve used! The website was incredibly simple to navigate and there’s plenty of information if you’re new to using a proxy; they offer many services for online and offline orders, each of which are fairly priced and I find them much cheaper in comparison to similar proxies! I ordered some prints from a convenience store in Japan and the order was fulfilled almost immediately. They have incredibly fast service, swift delivery and packaged the prints with utmost care. I’ll definitely be using Lunarcat again for future orders!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional First Experience

This was my first experience with Lunarcat, and I am glad and grateful I found them. Kei was kind and responsive throughout, and I found the entire process exceptional and seamless.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Yes just yes

First time trying to buy something from JP and had it originally sent to another forwarding company who could not ship to me was so grateful Lunarcat could help they were really responsive and helpful would be 100% recommend to others!!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great for fan events!

I am very glad to have found this proxy! They have been able to do in person events (such as Comiket) that allowed me to get many types of merch that I wouldn’t have been able to get normally!

July 7, 2026
Rated 5 out of 5 stars

Good experience

My experience with Lunarcat has been excellent so far. Their prices are reasonable, and they reply and order items very quickly.

June 21, 2026
Rated 5 out of 5 stars

I ordered items from an offline event…

I ordered items from an offline event and they were able to secure almost everything I asked for except one limited item! I am so happy and appreciative you have no idea!!! Everything was packed safely and delivered quickly! I will gladly use their service again in the future!!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great First Experience!

My first experience using LunarCat service has been very good, shipping/consolidation/packing fees are very reasonable, easy to communicate with and you can easily request specifics you may have regarding the item/packaging etc. all my items arrived safely and you could tell care had been taken when it was packed, 10/10 I would recommend them if you want a more personal
Shopping experience.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I'm satisfied with my experience!

I am please with my experience in using Lunarcat. I put in an online auction order and they made their bid as directed. Once the item was shipped to their location, I was contacted to handle the shipping costs. Item arrived without issue. I will happily use them again!

June 3, 2026
Rated 5 out of 5 stars

Lunarcat really helped me in a…

Lunarcat really helped me in a difficult situation. I had ordered deliveries to another forwarding company, but they refused to send my package overseas because it contained food. I reached out to Lunarcat, and he explained exactly what I needed to do to get the package to the US.

He was very knowledgeable about the current state of import laws in the US and helped me with the paperwork to get my package through customs.

I highly recommend him and will be a returning customer. I feel excited about all the things I can order from Japan through him.

June 6, 2026

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