Luna's Essentials Reviews 11

TrustScore 2 out of 5

2.0

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Company details

  1. Shopping & Fashion

Information provided by various external sources

An online store offering the essentials for a modest women with products ranging from rainbow Qurans to women's scarves in a selection of different styles, colors and sizes.


Contact info

2.0

Poor

TrustScore 2 out of 5

11 reviews

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Rated 1 out of 5 stars

Be wary

Paid £6 for next day shipping and did not receive what I ordered till 2 weeks after. I believe the only reason I got my Qurans in the first place was only because I commented many times on the most recent Instagram post from 2022 and sent DMs also. Initially I emailed however the email does not work, I had to leave comments on multiple occasions as there was no response. If you check the comments section other people have had the same issue where the company have taken money but not sent out the items. When I did have a response from her she wrote that they had been having "major technical issues with email, website and integration that has caused a mix up in some orders but should be sorted now". This may not be a lie however saying it is sorted is a lie because I wouldn't be getting messages from people asking if I received what I ordered and of people telling me its been weeks since. I find it disheartening that a Muslim owned brand are scamming people. It takes a very simple Instagram post/communication/email to convey that you cannot fulfill your customers orders. I'm not sure whats going on with this brand and find it extremely unfair to the many people they are being dishonest with. How can you sell Islamic items such as the Holy Quran but then not actually fulfill your orders?

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Never received my order

I placed a 50 euro order on the 25th of December 2023 and still have not received I. I have reached out to them on every platform ever and have not received a single response. I'm incredibly disappointed and would like a refund.

December 25, 2023
Unprompted review
Rated 4 out of 5 stars

Beautifully Damaged

The books were beautiful and I love them so much but was a little disappointed when one of them came back damaged. I think it was more of the travel that got it that way them the item. Wished it was wrapped a better but still happy. Thank you so much!!

March 30, 2017
Unprompted review
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