While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 208 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online shop very easy to navigate, appreciating the clear product descriptions, helpful pictures, and straightforward purchasing procedure. Many buyers point out that the items are reasonably priced and that orders are placed without unnecessary complications. Shoppers frequently mention that packages arrive promptly and provide great quality for everyday use. Some reviewers were not happy with the lengthy delivery delays and missing shipping updates. Additionally, a few people experienced severe difficulties when attempting to reach support or process returns for incorrect items. Several customers noted that communication stopped entirely after their purchase was completed.

What people talk about most

Product

Clients share ambiguous opinions on product offerings, reflecting a wide range of diverse experiences. Many... See more

Order

Consumers have mixed feelings regarding their order experiences. While many reviewers praise the smooth,... See more

Website

Customers had ambiguous experiences with website, with many reviewers praising the fast checkout, smooth... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Response time

Users describe profound disappointment with response time, highlighting a strong consensus around persistent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good website. I found the product I needed very fast. Every possible light strength and length has a picture. So it was easy to select the product you wanted. Only minus point was that only after... See more

Rated 4 out of 5 stars

Product is great, strong and good quality really helps pain in my feet. Therefor ordered again. It takes a while before delivering but that is ok for me, communication about this is fine.

Rated 4 out of 5 stars

I was a bit sceptical my order would be on time. At first the communication was a bit confusing but I got my order in time and the quality was beyond expectations!

Rated 4 out of 5 stars

Very good website . Good handle en guide instruction . Easy to read and understand en very good info review over progress after bin orders ore item has send. Im very ownerd en good served on this o... See more


3.7

Average

TrustScore 3.5 out of 5

698 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(698)

694 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam: goods are terrible and no return policy

Scam? Excellent choice of wares and very low prices. Hopefully clothes will arrive soon.

Update 14/7/26: It took almost a month before my clothes arrived even though the webshop promised only a few days. Unfortunately I have to return some wares because the sizes are really smaal. Returning seems to be impossible though and. Still waiting on response from customer service....

Update 19/7/26: Only after sending a formal mail hinting towards legal action did I receive an email from customer service: send us photo's of goods to be returned. I sent them but have not heard from them since.

Update 28/7/26: Still no news even though I sent more mails and kept trying to call. I should warn all of you to NOT buy anything from Lunelva.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Please be warned that Lunelva is a scam…

Please be warned that Lunelva is a scam site selling cheap Chinese fake products of inferior quality. For a high price! The site looks good. But then….My order took 2 weeks. Product completely different from pictures. Of no quality and unusable….Return is not possible: there is no normal return process, you have to e-mail them. Then they ask you for pictures of the product you want to return- which is very strange ofcourse. After this they offer you to pick something else from their site. When you refuse and indicate you want to return the item and money back there is silence. No response anymore….. I mailed them several times but nothing in return. I paid 32€ for a swimming shorts that cannot be used. I hope other don t fall into the same trap

June 12, 2026
Unprompted review
Rated 3 out of 5 stars

Great experience ordering, shipment not that great

So far a great experience ordering. Hope to receive the shirts soon so I can try them.

Update 19-6-2026:
The promise 'ordered before 23:00 = same day shipping' was (of course) too good to be true.

Update 1-7-2026:
My orders has been sent this morning... So to hell with the 'same day shipping'. It's misleading to say the least. Won't be buying again.
Now let's wait and feel the shirts when (if) they get here.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

I placed my order two weeks ago

I placed my order two weeks ago. Received a quick reply and all kinds of emails with extra offers and discounts. So far I didn't receive anything. So I decided to cancel the purchase and send them the payment details for refunding. No reply.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Experience

First, the email response was very quick. Second, the ordering process was smooth, and you receive a discount on your next purchase. The product is good. The only drawback is the delivery time. Otherwise, I had a very pleasant experience.

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

Good overview of all possibilities of the product

Very good website. I found the product I needed very fast. Every possible light strength and length has a picture. So it was easy to select the product you wanted. Only minus point was that only after I paid I saw there was an additional charge of safety package. I understand the package is needed, however it would be beter to explain this when showing the price.

June 14, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look