Lunera Reviews 

Update 6/11/26: Resolved. After posting this review, I was contacted directly by Chris, the co-founder. He apologised, confirmed a reship to my correct address, and refunded the £2.99 reship charge without hesitation. The product arrived the next day. I appreciate that once the right person was reached, it was handled well.

The core issue: 5 unanswered emails, still stands as something they need to fix. But the resolution was handled with care.

I'll be back to leave another update once I have had a month to use Lunera.
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I placed order #23955 on June 8th 2026. Within 15 minutes of receiving my confirmation I noticed the shipping address was wrong, my billing address had been used instead of my delivery address. I emailed immediately.

Over the next 15 hours I sent 4 more emails. Not a single response, acknowledgement, or auto-reply.
This morning I received a shipping notification. The parcel has been dispatched to the wrong address. I have since confirmed this via Evri's tracking system.
I have now contacted Lunera 5 times by email and once via Facebook Messenger. I have also had to contact their fulfillment company (Huboo) directly to attempt to intercept the parcel.

The only communication I have received from Lunera is automated order and shipping confirmations.

This is not a difficult customer service situation, it is a straightforward address correction that was flagged immediately. The complete absence of any human response is unacceptable.

I am now pursuing a chargeback through my bank.

Update: I also contacted Lunera's fulfillment company, Huboo, who confirmed in writing that they can only redirect parcels on instruction from the retailer. Lunera has the ability to fix this and has chosen not to respond.

Delivery was quick and efficient and the emails were helpful

I left a review the other day saying how good I thought this product is. Loving the fact that I’m sleeping better and have less aches and pains. Energy levels are so much higher than before too.
One thing I have noticed is that my skin is breaking out on my face. I hope that this is just a temporary setback as overall the results are very good. I’m 5/6 weeks into taking Lunera hormone balance. Would be a shame if I had to stop taking due to breakouts.

It's still early days for me, only been taking them for 5 weeks but already I'm having a more restful night's sleep. My gut feels more comfortable and I'm generally feeling more switched on! I'm definitely going to stick with them, I'm sure there will be more happening but I haven't noticed yet.

Very good this has been the best product I’ve used feel more like my old self more and more each day, can’t recommend enough. Excellent

I ordered this with hope but am realistic enough to realise that they won’t work for everyone. As they offered a guaranteed refund I thought it was worth a shot. Sadly they didn’t work for me though the friendly emails encouraged me to continue. I then have contacted Lunera via their link 3 or 4 times including marking the last one as a complaint. NO RESPONSE from any of them. A shame as I feel that I have been let down and that others will be too. Advertising a refund and getting no response has left a tired overweight woman with sore joints feel unimportant and worthless.

Thank you for replying to my review. My order number was #88247861596.

This product is amazing I’ve been on it consistently for 8 weeks now and I am feeling so much better in myself .
I sleep better and I can actually concentrate at work , my weight is slow but every little helps , so glad I gave it a go as I was very sceptical about it all .
The emails from Kyle is an extra touch encouraging us to keep at it and letting us know what to expect

Good product so far

Disappointed in this product. I had high hopes but haven’t noticed any difference to hot flushes, weight or mood. Have requested a refund by email but no response.

I was taken in by the advertising and really hoped this would work, given all the claims by others that it did.
Sadly, despite taking it according to the instructions for months, there has been no difference at all. Complete waste of money.

Great service and delivery. Product is also good, no weight loss but lots of energy and my stomach "pouch" has definitely reduced

I bought 3 months worth, they did nothing, then without warning they take over £60 for the next lot, I still have loads left because they don’t work now I’ve more coming that I don’t want and can’t afford, no warning, no clear indication I was signing up! Just a scam, please avoid!!

Had an issue with the subscription charge. Huge thanks to Chris for reaching out and resolving the issue.

I never write negative reviews but this takes the biscuit so needed to share. I bought some supplements 3 months ago. I didn’t realise that these were under an auto renewal every 3 months. Noticed a recharge on my credit card so contacted Lunera to resolve. NB under the Shop app there is no way to cancel your subscription (or post a review) that I can see, so you have to contact Lunera direct. I've been receiving a couple of emails every week from this firm so did not clock the auto renewal email as assumed this was spam:

Response from Lunera:

As a subscriber, you received a reminder notification 3 days before your scheduled rebilling date, giving you the opportunity to skip, pause, or cancel.

Because we reserve inventory for our subscription members and dispatch orders promptly once billing is complete, your order has already been processed and is on its way to you. At this time, we’re unable to cancel or refund this shipment.

Our 180-Day Money-Back Guarantee applies until either 180 days have passed or a second order is placed—whichever comes first. Once a second order goes through, our money-back guarantee closes. As a result, we are unable to offer refunds on either your original or second order.

Great service right?

Started this course of tablets 7 weeks ago. NOTHING HAS CHANGED !!
After 3 weeks I emailed once. Nothing.
I have emailed, as requested, four times asking for a refund and how to proceed as it says in the website. No reply just being ignored. I’ve DM’d through instagram and still nothing. I would like my money back please.
#15333
UPDATE ***
After posting this review I was contacted by Lunera and have now received a refund. I was asked to return any unused complete packets to receive this.
Refund has now been completed but the whole experience was quite frustrating but is now resolved.

Was sceptical initially and although I’m not experiencing a huge change I definitely have noticed incremental changes. My mood swings are not as extreme, my energy is higher. Sleep is improved too!

Was looking for an alternative to my hrt as recently had skin cancer and was uneasy about it . The tablets have kept my mood on a level I was experiencing with the hrt but also made me feel less bloated and less wanting to snack between meals

I have been using this for nine weeks and initially had a very positive experience. I had more energy and slept better. However last week I started having dreadful stomach aches and diarrhoea and although I thought it may just be a bug when I stopped taking them as they were the only thing different in my diet the problems stopped. I have not lost any weight - if anything I became more bloated and uncomfortable so partly worked but cannot continue with them

Delivery was really quick. I do feel that it has made a difference - I do take other supplements alongside so it can sometimes be tricky to isolate the benefits of of one particular one but I have to say that I have had no bloating since starting hormone balance and definitely more energy so will continue to take it.

So far so good. Have only been taking a short while so can't say for certain what's different but will keep taking and update review