Lunera Reviews 

214
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers had a great experience with this company. Many customers warmly praise the effective hormonal supplements for successfully reducing bloating, improving sleep quality, and providing a wonderful general sense of calm and daily energy. Consumers also genuinely appreciate receiving helpful weekly updates and experiencing deeply supportive communication provided by the team throughout their ongoing wellness journey. However, some reviewers were not happy with the refund policy, mentioning strict conditions when trying to return unopened product bundles for their money back. A few other people also felt that service fell short, experiencing frustrating delays or a complete lack of response when sending multiple emails to request assistance.

What people talk about most

Product

Users describe positive interactions with product, noting significant improvements in menopausal symptoms... See more

Customer service

Customers report positive experiences with customer service, highlighting quick responses and helpful... See more

Quality

Reviewers highlight positive aspects of quality, noting that the ingredients and natural emphasis make the... See more

Refund

Customers consistently note ambiguous experiences with refund requests, reflecting widely differing outcomes.... See more

Response time

Consumers find response times to be ambiguous and highly polarized. Many reviewers report extreme frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started these three weeks ago.I am pretty fit nearly 10 years post menopausal and despite watching my diet,and exercising I could not get rid of my stomach i felt slow bloated at the end of each da... See more

Rated 4 out of 5 stars

Have only been taking for three weeks, so not long enough to know for sure, but I'm definitely sleeping better and have more energy. I'm actually Post Menopause, but still thought I'd give it a go. Wi... See more

Rated 4 out of 5 stars

Only been taking it for a week or so and definitely feel like I’m less bloated. Mood is lifting and emotions calming. Even if it’s psychosomatic I it’s an improvement and we’ll see how I go!! Custo... See more

Rated 5 out of 5 stars

I'm nearly three weeks in and feeling more positive, less achy, less brain fog and more energy. I've been sceptical about products as I've tried so many, but I've noticed positive changes already,... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Lunera is a menopause wellness brand dedicated to helping women feel their best during every stage of menopause. Our supplements are made with carefully selected, high-quality ingredients designed to support energy, mood, and overall wellbeing, so you can feel confident and in control again.


Contact info

4.0

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(214)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product did not suit me at all

Update -Lunera have made contact & I have received a full refund. A satisfactory conclusion.

Product did not suit me at all. I had a dreadful upset stomach. I have stopped taking the product Lunera Hormone. I have emailed Lunera on three occasions and asked for a refund & so far received zero response. I will keep trying.

April 6, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Clare,

Thank you for your review, and we're truly sorry to hear the product didn't agree with you.

We want to assure you that we did respond to your emails and have already issued a full refund last night, we completely understand the timing of this review and hold no hard feelings at all. It's likely our response and the refund landed at the same time as you posted, which is entirely our fault for not getting back to you sooner.

We're sorry for any frustration this caused, and we hope you'll see the refund reflected shortly. If you need anything else, please don't hesitate to reach out.

Warm regards,
Chris, Co-Founder, Lunera

Rated 5 out of 5 stars

Having tried Lunera for 3 months it was…

Having tried Lunera for 3 months it was clear the product wasn’t working for me… this is not to say it won’t work for someone else though.. so I contacted support to request a refund as stated in their refund policy.. I was super impressed with the way this was handled both swiftly and with courtesy.. I highly recommend Lunera and their support team . Thank you .

April 7, 2026
Unprompted review
Rated 4 out of 5 stars

Sleeping better

Sleeping better, feel a bit more like me. No impact on weight but wasn’t hopeful that it would make a difference.
These are expensive so not sure I will be able to keep buying them long term

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I tried these for a few months and…

I tried these for a few months and unfortunately had no positive result on me. If anything made my skin worse, but this could have been a coincidence. That said, the customer service when I canceled my subscription renewal were very pleasant as I would still rate them as a company and who knows, its worked for many and may work for many more, just not for me.😔

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

If you're wondering…

If you're reading this wondering whether to try Lunera out - go for it. I feel more like me. I have more patience, have laughed more in the last few weeks and yes, I do feel like I’m less bloated. It’s a long journey and it will take time, but hopefully, all the small steps add up.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Their customer service is absolutely brilliant and answered any queries I had. Due to no longer needing the medication, I was able to cancel very easily, and quickly received confirmation of my doing so.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Sadly hormone balance didn’t work out for me but I can’t fault their customer service! Really helpful and empathetic. Sorted out my return and money back swiftly.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Im only on day 11 of taking this so far…

Im only on day 11 of taking this so far so good, take every morning with a breakfast shake as I dont eat a breakfast ive not been hungry throughout day, im hoping i lose some weight that was my main reason for taking these and to help with the hot flush

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Lunera is fantastic

Lunera has really helped me so far , was starting to fell very bloated at Certain times in the day even though I never have big lunches , taking 2 capsules a day has helped this a great deal , also my sleep has improved I stay asleep for longer . And fell so much better for it , customer service is fantastic Kyle has checked in twice to tell me what my body should be feeling and this stage is so handy to understand that the product is doing what it says . Lynn

April 1, 2026
Unprompted review
Rated 3 out of 5 stars

I only received 1 months of the…

I only received 1 months of the purchased 3
No reply despite multiple emails, messages on all social media platforms and using their site. They offer 180 day money back guarantee... How can they refund if they can't reply
I have sent order number with each email
Order #14602
Chris has now contacted and has hopefully sorted the issues out, has apologised and I have amended my review.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Was a bit sceptical to be honest but…

Was a bit sceptical to be honest but was willing to try after reading about Lunera. It has made such a difference to me already! My bloating has reduced significantly and I’m noticing other benefits.
I’m really impressed and can highly recommend Lunera hormone balance.
I love the back story as to how this came into being.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support from this company …

The support from this company has been amazing. They emailed each week to talk about what changes you might or might not be seeing. Unfortunately the product did not work for me. So they recommend that I send it back and get a full refund.
Give it ago. Hopefully it will help you like it help others and if not you have not lost anything as they will give you your money back.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth trying

Although Lunera didn’t work for me, it’s definitely worth trying. My friend has had great success with it. Also their customer service really is 5 star. Full refund with no problems at all. Give it a go, you have nothing to loose and everything to gain.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Updated review - explanation for delay explained

Edit: I have now received a very nice email from Chris @ Lunera answering my query. He accepted that they had fallen short with the level of customer support. I am now happy to carry on with this product as I’m am upbeat that it will make a difference to me.

I have been taking lunera for about 4 weeks, the only improvement so far is that my sleep is not quite so disrupted, however maybe with the next 8 weeks of supplements there may be more improvements.
My lack of stars is due to the fact that I have had no response from customer service, despite emailing four times with a query about my subscription.
If anyone from the company reads this please tell me how to contact someone who will actually answer me.

March 25, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Samantha,

We are so sorry, this is completely on us, and you deserved so much better.

We have reached out to you directly via email and hope to make this right straight away.

We're really glad to hear Lunera is already helping with your sleep, and we'd love the chance to support you through the rest of your journey.

Thank you for being honest with us. 🙏

Chris,
Co founder

Rated 4 out of 5 stars

Slow and steady

Only started slow with one a day as I've not had the best experience with supplements but so far so good 👍

March 9, 2026
Unprompted review
Rated 3 out of 5 stars

I purchased what I thought was 1 month…

I purchased what I thought was 1 month supply to use and trial.
I did not sign up for any more.
It has not worked for me.
What is very disappointing and frustrating is the payment that was deducted from my account this morning saying I was on a subscription. I have emailed several times to advise to cancel the order and I did not sign up for anything (unless of course this is not clear somewhere) I have not received one response ! Looks like the order has now been dispatched. So again I emailed asking how I return and to cancel everything and receive a refund. Still waiting on a reply.
In reply to comment I have reached out to the correct email numerous times.
Order 15800.
It would appear Kyle has now seen my emails. So will see what happens.
Update Tuesday 24th Kyle has confirmed receipt of emails and advised on how to return goods. He screenshot me to show a refund has been processed. So hopefully now all resolved. Thank you Kyle.

March 23, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Nic,

Thank you for leaving this review, I'm sorry to hear you've had this experience and I completely understand how frustrating this must feel.

I want to help resolve this for you straight away, but I have to be honest, we've checked thoroughly and we haven't been able to locate any emails from you in our inbox. It's possible they may not have come through to us.

Could you please reach out to us directly at hello@lunera.co.uk? Once we hear from you, we'll make sure this is sorted out quickly and properly.

Also, can you please share your order number so that we can match it with the correct email address, because, as mentioned, there is no trace of any email from you.

Warm regards,
Chris, co founder

Rated 1 out of 5 stars

I absolutely would NOT recommend this…

I absolutely would NOT recommend this company. Their customer service is absolutely dire when it comes to issuing refunds or resounding to emails. They took £65 from my account for a subscription that I was unaware I had! Despite emails and messages on their business messenger service I have received zero acknowledgment or response. My only option is to now go through my bank. Save yourself the trouble bd don’t buy from them.

March 23, 2026
Unprompted review
Lunera logo

Reply from Lunera

Hi Wendy,

I'm so sorry about the trouble you've had. I've just sent you an email, but to confirm here as well: your subscription has been fully cancelled and I've processed a complete refund to your account, which should be with you within 3–5 working days.

Apologies again for the delay in getting back to you, and thank you for your patience. If you need anything else at all, don't hesitate to reach out.

All the best,
Chris, Co founder

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