Luniverses Reviews 37

AVOID!Ordered 4 Nordic touch lamps at the start of October and still no sign of them and it is now almost the end of January 2026. No communication from the company, despite repeated emails, so I am doing to report them to my credit card company and get a refund. AVOID.

Lovely item but excessively long shipping times with no communication.
The lamps are stunning. charging is a little hit and miss.
Of all the internet purchases this one is the worst communicator, almost a month without comms and then I am asked to review before its arrived. Last time it took two months.

I don’t understand this request . Is it danish/ Scandinavian language?

I placed my order on 8th September and received a confirmation email. I have heard nothing since this and have not received the items ordered. I have emailed them several times and have used the contact form on their website to request a refund but have yet to receive a response. Appalling service.

Accidentally placed a duplicate order in error on 28 Sept. Emailed within a couple of minutes to ask to cancel my duplicate order and request a refund. They ignored all of my emails (including the contact form where they say that they will respond within a timeframe but didn’t)
They ignored all of my attempts to contact them and sent both orders (with no information on how to return the duplicate, so I now have 3 lamps instead of 2, because it’s impossible to return the accidental 3rd. They don’t respond to any emails. Ever. Avoid.

Love these rechargable table lamps. great colours and nice style. Thanks Luniverse. Delivery is pretty slow - so that could be improved.

We are very pleased with these solar garden lights. They came in excellent condition, and 8 of these produce enough solar-powered energy for our 60 square-metres garden. The only downside is that it took 15 days for them to be delivered, but that's not the end of the world, I guess.

I have a confirmation of my order from 11th June. Having heard nothing I emailed on 2nd July politely asking for an update. As I didn’t get a response I emailed again on 19th July. I have also used their contact form twice and tried calling (straight to answerphone which I left a message on). I note the companies defensive responses on this site when people complain. I think it’s reasonable to have had a response to at least one of my 5 queries about time frame for an order made 6 weeks ago.

Order 2 x 6 lights and only received one light!

I ordered my lights on 02/06/25 and STILL not recieved them but they took my payment!!

Smaller than I thought they would be , not very robust bit tacky

Excellent service and product is great, thank you!

Great product we are going to order more

Thankyou Alan for sorting out the one problematic/not working light. After finally getting the right email I sent Alan videos of the ‘not working’ light and a new top arrived safely yesterday - it is working fine at the moment.

I have been trying to return my 2 lamps that have arrived and despite looking great, they are the wrong colour for the room. I have emailed twice to ask for return instruction as adviced to do on order correspodence. So far I have not heard back and have no way of returning the lamps in the time frame reuired.

As with other people that have reviewed this site, I am still awaiting confirmation of dispatch despite having email 2x &text message as the contact details suggest, it would be really helpful if the customer service was as good as I am lead to believe the product is. Unfortunately I will have to request a refund through PayPal…….come on luniverse, sort it out please!!

Still waiting on a reply to my email re delivery!

Mycket bra!
I am very impressed with the lights and the company. I was sent the wrong colour but they immediately sent me some of the correct colour.

Despite scepticism as it took a while to come, I didn’t realise it was coming from outside Uk, my fault.
It came very well packaged and survived being lopped over our gate by delivery man.
Easy to assemble and It is already charged up and was good to go.
Great little light.

I went from worried to surprised.
At first big skepticism reading some posts, but I really liked the lamps. Asked my boyfriend to but them as a Christmas gift in last second.
He contacted Luniverse to make sure and they answered a couple of hours later with a great answer.

They explained that they have had some delays due to system-updates but it arrived before Christmas. I’m so happy, thank you!