Lunn's Jewellers Reviews 401

Attended Belfast for a medical conference. By chance ventured to Lunns and met Darrin. For the following hour + we had a great chat about watches, history of different models and the direction of travel for horological. Darrin has extensive watch knowledge and experience and purchased a new piece at the end of my visit - the best experience I’ve had in a Rolex store, Darrin big asset and credit to the Lunns team - Thank you

We left in my wife's engagement ring for a repair 36 yrs after buying it at Lunn's. We were treated as if we were buying it for the first time. They understood how special it was to my wife and what a big deal it was to hand it over for repair.
It returned looking like the day we bought it - some achievement considering it needed a replacement diamond and a rebuilding of the claws holding the diamonds in place. It glistened and she was thrilled with the work and the manner in whioihc we were cared for - even a glass of champagne while waiting for the ring to be brought out.
So the staff, customer care and service was second to none.

I purchased a gift for husband’s birthday in the Tudor boutique and I think the assistant was called Brad, he was excellent and had great knowledge of all the watches and answered all my questions

The sales person was excellent in the tudor branch.

Fantastic experience, made everything made so easy for picking a engagement ring, all the staff so lovely and made me feel very welcome

Lovely experience with John H Lunn Jewellers. Hannah was incredibly helpful throughout the whole process. Really appreciated the communication and customer service. Thank you again!

Yana was very helpful considering I did not know what exactly I wanted. I came away with a beautiful diamond ring and I love it. Also loved the glass of champagne it made me feel special.

Another fantastic experience with Omega couldn’t have put myself into better hands expertise in abundance and brilliant customer care I look forward to seeing the team again thank you all

We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recommend.

Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.

I was greated by a very well presented and knowledgable employee who was able to help me decide on a suitable model and we were able to do a great deal. Thank you i will be back for many more watch purchases

The service and experience at Lunn’s was excellent as usual. However they have been let down by Breitling as the watch, which is an old one, has not worked properly since I got it back. The repair was quite pricey and I don’t have the confidence to return it for rectification.

This is the second time I have used Lunns.
The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the reputation I feel that speaks volumes in every way. The aftersales customer service is excellent as well. Huge shout out to Emma who was so helpful as well and went above and beyond..

Went to Lunn’s in Londonderry yesterday 4th May. Fantastic service by both Joanne and the manager.i bought a Tag watch .they make you feel important and special as a customer.I will use them again

From first contact with Lunn's Jewellers to the actual purchase I was impressed with their organisation. They kept me informed at every step of the process, ensured that my purchase would fulfil my expectations and were most helpful with any queries I had.
I would recommend them to anyone thinking of using them.
I was very pleased with my purchase.

Amazing first experience purchasing from Lunns! The ordering process was smooth, communication was excellent and it felt reassuring to know that if I had any queries I could contact Hannah-Grace. I’m very happy with my item and will definitely be purchasing from Lunns in the future!

I’ve had two quite different experiences with Lynn’s. My visit to the Belfast store just before Christmas was exceptional – it felt really special, with a warm welcome, thoughtful touches for both me and my son. I hadn’t planned to buy a watch, but the experience made it memorable and I left delighted.

In contrast, my visit to the Derry store, where I used vouchers and later returned with my son, was fine but didn’t match that same level of care or attention. On our return visit in particular, we were left waiting and the experience felt much less personal and special.

Overall, a good experience, but inconsistent across locations. I’ve dated my last visit which was 14th March.

Easy ordering, useful information frequent updates on delivery, excellent service all round as usual.

Left watch in November for a service which was shocked it’s went up £100 since a year ago. 5 months later after being told couldn’t get the parts it turned up , a few days later it wasn’t working and taken back to store , me and my partner are disabled so wasn’t happy to be taking it back , a service manager phoned today 15th April and said they would send it back to the watch maker .. were was it for 5 months and why after spending £370 for a service is it broke after a few days , wouldn’t recommend for a watch service

The Lunn Family and their history of the customer comes first and also their Staff and their Professional / knowledge of the products they are presenting to their customers