I purchased two cabinets for my nursery 9 months ago and have been finding tiny ball bearings on the floor since. I've found 5 so far and have just realised they are coming from inside the wheels of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
everything went to plan and on timewhich was fantastic for our young granddaughter's birthday! To be honest I have not yet seen the product because it was delivered to our granddaughter in Sydney and... See more
Great product we love it, but some of the joining pin inserts are not sunk deep enough into the pine and my partner cut his hand trying to pry the joiners over the pin. We now have blood stains on the... See more
Great high chair- definitely recommend the liner for added comfort. Easy to move around the house and have our 8wk old in the chair reclined watching us cook in the kitchen or arms length away whilst... See more
Company replied
Company details
Written by the company
Our goal at Lupipop is to improve the health and happiness of your kids. That's why we take immense pride in providing you with long-lived kids accessories that hold the power to ignite their imaginations, spark their curiosity, and create treasured moments that will last forever. With our carefully selected range of our exclusive products, we aim to be a part of your journey in nurturing a childhood filled with laughter, wonder, and a deep sense of fulfilment…
Contact info
7 Duigan Drive, 3194, Moorabbin Airport, Australia
- 0435135958
- service@lupipop.com.au
- lupipop.com.au
4.1
Great
86 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lupipop
Thank you for taking the time to share your feedback. We genuinely appreciate your input, as it helps us understand areas where we can improve our service.
We're sorry to hear about your less-than-satisfactory experience, and we would like to address your concerns. Could you please provide more details about the specific issues you encountered? Your insights will assist us in identifying and rectifying any shortcomings in our service.
Our team is committed to delivering a positive experience for our customers, and we take all feedback seriously. If there's anything specific you would like us to look into or if you have suggestions on how we can enhance our services, please don't hesitate to share them with us.
We value your business and hope to have the opportunity to make things right. Please feel free to reach out to our customer service team directly at [customer service email or phone number], so we can address your concerns promptly.
Once again, thank you for bringing this to our attention. We look forward to the opportunity to better serve you in the future.
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Fast shipping
Fast shipping, great product range and really happy with the price and quality!
October 30, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Connetix are hands down the most…
Connetix are hands down the most versatile toy we have my 2 yo loves them and so do we!
October 30, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Fast delivery and quality items
Fast delivery and quality items. Its a pitty the postage was so expensive
October 27, 2023
Reply from Lupipop
Thankyou for your feedback. We appreciate it😊
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Delivery was a shambles
Delivery was a shambles. Should have received two boxes but only received one. The only solution that I received from Lupipop was to ‘wait’. I’m now getting the other half of the order a week after the first half was delivered. I understand that delivery issues are dependent on the courier company but Lupipop did not want to deal with them directly at all so I had to do it myself.
October 27, 2023
scammer????…
I ordered a couple of items from this website on 22/10/23. After 2 days, I received an email for the tracking number and it says "shipment for order ***** is on the way". I kept checking for the tracking number that they provide but up until now its not working. I contacted them and they told me the item hasnt been dispatched??? today i received an email that they are still waiting for the other item to arrive??🤬
October 31, 2023
Unprompted review
Lovely product
Lovely product, lots of options & colours of kids products! Postage was quick too 👍🏽 I did see the slide cheaper on another site but happy to support an Aussie business. Thanks 😊
October 3, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Extremely quick service and delivery
October 6, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
My menbento insulated lunch box is not…
My menbento insulated lunch box is not keeping the food hot.
October 4, 2023
Bought 2 of the Cocoon for my grand…
Bought 2 of the Cocoon for my grand daughters❤️
September 26, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Mixed experience - would not buy from again
The good - I got my item in the end, and they provided some assistance via email BEFORE I bought anything.
The bad - Once purchased, the tracking number provided did not work for over a week. I had zero response from company about where my item was, despite many emails and texts to the numbers listed against the business. The only time I got a response from the company regarding the item I bought was once I lodged a payment dispute when I was getting no response and no item had arrived, and I thought I had been scammed. Then got an immediate response (what a shock).
Would not buy from again purely due to the lack of customer service, no phone number to speak to anyone, and zero response on the 'live chat' function ever.
September 18, 2023
Unprompted review
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Very happy with purchase
September 3, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
I am actually very disappointed
I am actually very disappointed, the item is faulty and I did email you. I also tried to call the number but no one has replied back to me. I would like to return the chair please as I have paid $300 and I don’t even get a simple reply back regarding the issue I have.
August 31, 2023
My first book
This book has to be the best made child's book I have came across, the colours are bright and all the activities in it are age appropriate
August 29, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Product was good and delivered earlier…
Product was good and delivered earlier than expected.
Thankyou
August 27, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Beautiful
Fast delivery and the item is well made and gorgeous. My son is going to love it. We love it.
August 24, 2023
Reply from Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.