Lusailstore Reviews 7

I ordered a costume mask that, by photo, video and word on the Lusail Store website indicated it looked realistic. However, when it arrived, it did not look realistic at all. I reviewed the refund policy and followed the instructions well within the allotted 30 days. They came back to me first for more information, then for a new copy of my receipt, then for photos, and so on. Each email response took a few days, dragging this process out for weeks. Finally they offered me a "partial refund" without letting me know how much, just that they would be returning it to my credit card once my refund "application" was approved. That is where I am at the moment. I just responded that I reject the offer and am demanding a full refund.

The only reason I'm giving 2 stars instead of 1 is because they are at least communicating with me (not ignoring me entirely).

Sold an item as usable out doors. When it arrived the package stated indoor use only. Company mis-sold the product but refuse to take it back.

SCAM STAY AWAY!!! Never received my order, no contact from lusailstore

The hair removal "laser" is not a laser at all. Additionally, it arrived badly damaged. When I requested a refund, they only agreed to 30% of my purchase price.

I ordered Christmas lights on 12/11/24, $89. I never received them. I've written their support line several times and they tell me the lights are in transit and to track thru USPS. Only a label has been printed. It's 12/30/24 and still no lights. I've asked for a refund, but I repeatedly get the same canned answer. Don't buy anything from this company. They lie and steal.

Ordered rechargeable Mini Hair Curling/Straighteer tongs via Pinterest. Eventually arrived but product not well made and USB charger doesn't fit socket on appliance. Have asked for returns label and refund several times but they are fobbing me off asking if I want a replacement, which I don't want. So much for their returns policy!!