Luso Spas Reviews 618

Bought my tub over 3 years ago and has been a fantastic purchase, the guys at lusso help you all the way from the purchase to the installation crew to the purchasing of filters off the Web site.I have recommended these guy to friends and family who have all got tubs.i recently ordered filters on a Friday they said they would be here Monday and Saturday morning they arrived..thanks lusso spars for your great service a++++++

We bought the Vela hot tub 18 months ago. Best thing we ever did, we have quality time to relax and catch up. The jets allow muscles to relax, aiding better sleep too. It's been great for girls spa nights too (with fizz of course).
When we had a slight issue too, the engineer came and resolved it within a few days, no issues. I have and will continue to recommend Luso to anyone wanting a spa. We love every minute of it.

Great hot tub, exactly as described. One or two small issues (no fault of luso) and Jay always managed to get them rectified for us. Even went as far as sending an Engineer out to Inverness to change a lighting module.

Would definitely recommend!

Thanks Jay for changing hot tub lid for my father Freddie Cuthbert. Who initially ordered the wrong size.Not only fixed our dilemma out but delivered it personally all the way to Ayr Scotland
We can’t thank you and your team enough. You gave our custom

Purchased my Hot Tub from Luso Spas in February, No sales pressure from Jay (who happens to be the owner), just listened to what we wanted and gave us choices and helpful advice.
Ended up going for the Vela which meets all our expectations.
Even the aftersales and care we received are all top notch so far.

If your in the market for a new Hot Tub, then give these guys a look over, you won’t be disappointed.

Hoping for many years of enjoyment to come.

Cheers Jay and the guys at Luso!

Really happy with the power of the hot tub. We have the Hydra, and feel so relaxed after going in it for a couple of hours. The lights look great and really add to the atmosphere, and it’s great listening to music through the speakers.
Thanks again, Andrea.

I purchased the Chicago hot tub in January 2022 and had it deilvered in March 2022.

Really straightforward process dealing with Jay in the office. I orderd the full two man installation and Grant and Ryan were great. Turned up on time, no fuss, installed, talked me through the process , cleaning, controls etc and that was it. A week in and its been used every night. Highly recommend Luso Spas

Our experience from ordering to delivery has been just excellent. Jay has always been available to offer us information and advice. Great communication was given regarding our delivery date and time and we were very happy with the installation service yesterday. Aiden was extremely knowledgeable!! . The hot tub itself is amazing. Would definitely recommend.

Refilled hot tub with fresh water, found out I had an airlock in the system. Rang Jay he talked me through it and I sent him a few pictures once I’d removed removed the side panel, he replied straight away and highlighted the two taps on the pump which I needed to bleed. Whole thing took me about 20 minutes and hot tub is now working perfectly. Great after sales service!

Thanks to Grant for delivery our Pavo today. The process was brilliant from beginning to end. Thanks again.

We’ve had our hot tub since late summer last year and have been enjoying it immensely….had a problem with our lights last week so I messaged Jay about them,my first available day was yesterday and he arranged for someone to come out then..
It was a simple fix(if you know how)and all working fine again.
The lads that came to fit it and the young lad yesterday are a credit to the company,lovely mannered and know the job inside out..
Thanks again Jay and the team at luso spas 😊
Update lights aren't working again...been 6 weeks now and no reply 😕
Update…lights fixed and all is great 😊

Great service from the luso team, thank you

Good price, excellent service, even though we received the wrong colour Jay sorted it for us, very pleased.

Ryan their service engineer went above and beyond . Highly recommend this company and their staff

Excellent service. It only takes a phone call to resolve a problem. Service is fantastic and not a problem at all. Well done Guys.Would recommend Luso spas to everyone who’s looking to buy an hot tub.

Fantastic Service. From.start to finish. Couldn't have been more helpful in repairing my Hot Tub. Just a phone call and they sorted everything out within days.
Thank you very much your customer care is second to none.

If you are looking for a hot tub do not go anywhere else until you have considered Luso Spas. They have provided an exceptional efficient customer service before and after our purchase. Everyone who has visited to deliver, install or service has done so with first class professionalism and politeness. We are very happy with our Luna hot tub!

Really pleased with our Ara hot tub, perfect for us.

Received our Hampton Firepit Garden Set this week over the moon with it. I have been looking for a sofa set for a while & this set this exceeded our expectations , all seats recline & the chairs even rock! All staff from order to delivery were 1st class & so helpful, highly recommend this company.