Luso Spas Reviews 618

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and knowledgeable staff. Many people highlight the efficient and easy process, from initial communication and advice to delivery and installation, often noting quick response times and smooth operations. However, some customers experienced dissatisfaction with product quality, reporting issues like damaged items, missing parts, or products not working correctly upon delivery. A few people also mentioned problems with delivery services, including delays, unprofessional handling, or receiving the wrong product.

What people talk about most

Service

Consumers find service to be positive, with many praising the promptness, efficiency, and professionalism of... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being professional,... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers express satisfaction, praising the hot... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the prompt and... See more

Quality

Users describe ambiguous interactions with quality. Many customers are very happy with the quality of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Luso Spas twice now. Once to have my hot tub relocated and yesterday when I purchased a new cover. They are always true to their word, give regular updates on timings and are extremely p... See more

Rated 5 out of 5 stars

Had hot tub for 6 years now with no issues,after refilling it and using it for about 2 weeks the electrics tripped, investigated the fault and fount the UV light and UV controller had blown, a quick... See more

Rated 5 out of 5 stars

Fantastic from start to finish. Placed an order for 5 person hot tub. Kept up to date with messages from jay. Delivered to ireland well within the timeframe given and manouvered into a tight... See more

Rated 5 out of 5 stars

The team at Luso Spas were knowledgeable and so easy to work with helping to sort a replacement unit to run our hot tub as the existing pack was obsolete. Very quick at responding, arranging a vis... See more


Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Information provided by various external sources

Supplying Luxury and Affordable Hot Tubs Nationwide. https://t.co/gFKaIq3gLD 07907204218 01773875081

Luso Spas

Written by the company

Luxury Affordable Hot Tubs

Contact info

4.8

Excellent

TrustScore 5 out of 5

618 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Great service. Their team just came to service my spa and replace a few worn parts. Did a fantastic job. Got everything back and and running and left the space as good as new

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Service

After a few years of having a hot tub this was our first service. Jamie and Aiden got the job done, also installed some pipe to make it easier to drain and explained how to use the control panel properly.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great company!!

I sold my hot tub on eBay and the buyer arranged for Luso Spas to collect it. Two very knowledgeable and helpful gentlemen arrived and had it on a trailer within the hour. I would highly recommend this company.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Hot Tub Removal

Bought our hot tub back in February 2019 and has to be one of the best things we’ve ever purchased. The service we received back then was excellent and the hot tub is still going strong. We recently moved house so I messaged Luso Spa’s to see if they could move the tub for us, which of course they could for a very reasonable price. The 2 guys who turned up couldn’t have been anymore helpful and an hour later the tub was safely at our new address. First class service as usual

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to give a 5 star review…

I would like to give a 5 star review for Tom and Bill of Luso Spas for the professional way they delivered and installed our spa. They really went over and above for there company and I would highly recommend them. Thanks so much guys.
Conway and Julie

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Sean, Northern Ireland.

After having a Hot tub for many years I was looking at downsizing. I chose Luso Spas because of the 5 star reviews and service, plus it was selling the "Atlantis2" Tub that I wanted at a very competitive price. Living in Northern Ireland would explain that the delivery took just a little longer than if living within the mainland UK. However, it was worth the wait when the tub arrived. I've had the tub a few months now, and have enjoyed many hours of relaxation in it. Aftercare is good, and if looking at purchasing a Tub from Luso Spas would be the right choice.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient & Professional.

Everyone from the office to the guys who came to do my repair and service my hotub were a great bunch of people efficient and professional exactly what you would want from a company ۔
Many thanks to all .

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement jet

I bought my hot tub from Luso spas several years ago. The service was great and the hot tub is still fantastic. Recently, I needed a replacement jet, so I contacted Luso spas again, knowing that they knew my hot tub but also because I knew their service was excellent. They're very professional and exact part arrived swiftly. Cheers guys

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Removal of hot tub

We bought a hot tub a couple of years ago and because of the rise in heating costs we thought we would sell it, but the market for second hand hot tubs isn't great, anyway a recommendation put us onto to Jay at Luso, he was quite straight forward with us and explained he could get it taken away for us, we discussed it and decided it was the best option for a start it needed to be craned out over our bungalow, it would have become an hassle, so we are very happy at the price Jay offered and asks us and tells us what will happen every step of the way, we feel he is very genuine and really sincere in his approach to helping us remove the hot tub

September 6, 2024
Unprompted review

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