NO CUSTOMER SERVICE…….. I placed an order on 12/1 with this company and have yet to receive a notice of item shipped/tracking info. I surely felt I would have my order by Christmas for gifts! I can... See more
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Item arrived damaged couldn't be used . Behind with delivery date aswell and poor customer service had taken photos if the item damaged with the box it came in and your receipt for proof the item was... See more
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I ordered 2 pairs for £30ish in march and it didn’t arrive then I complained that nothing had arrived all of a sudden one pair arrived cheap looking silver earrings! I complained again now I’ve to sen... See more
Customer service nonexistent. I’ve sent 5 emails asking for returns address something so simple but yet to get a response. I can’t find phone number on the website. I would of left 5 star review if it... See more
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Company details
About Luvero
Written by the company
PROVOKE YOUR SENSES
Explore your fantasies and redefine the meaning of pleasure with sex toys, lingerie and bondage. With thousands of treats ready and waiting to play, discover pleasure-promising lines for all tastes, kinks and preferences at https://luvero.co.uk
About Luvero
Information written by the company
About Luvero
Luvero is an adult retailer founded back in 2019 straight out of the founders home office in North Wales. Today, we are now are proud to make a fun, fulfilling sex life available to everyone. We ship orders in discreet, boring brown boxes direct from our warehouses in the UK, straight to your door. We’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and many leading adult brands including Lelo, Jimmy Jane and Fleshlight. Our range of strokers and masturbators for him has made us a leader in men’s pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too. Luvero is now the best place to buy sex toys online Cheap and luxury sex toys available online with fast delivery and backed by 12 months guarantee and excellent customer service is exactly our ethos. Our sex toy selection has also grown in leaps and bounds since we began all those years ago. We’re always adding brand new toys and essentials, and our excellent relationships with local and international brands mean that you can usually find sex toys and products right here before they’re released anywhere else. We’ve also struck up exclusive deals with luxury brands, giving our customers first access to fantastic new sex toys at incredible prices. You’ll find favourites like Doc Johnson, Big Teas Toys, Colt, Rocks Off, Tenga and more. Luvero is always evolving Our brand new sex toys celebrate advances in modern technology while our passionate team has grown. Our growth means that we can stock even more toys and brands at even better prices for even faster delivery, and we’re aiming to enhance our product selection and customer service, even more, every year. What makes Luvero different?- We stock over 6000 products from brands across the world.
- Fair and consistent pricing, no flash sales, every week!
- Forces, NHS and Student discount.
- We deliver to customers 7 days a week worldwide.
- We have a 30 day returns policy and a 1 year product guarantee.
- Flexible payment options including buy now pay later options from Clearpay, Klarna and PayPal Credit.
- All our parcels are tracked as standard, and if you place an order before 2pm it’ll be dispatched the same day.
- We offer free delivery on all orders to mainland UK addresses.
- Our team are on hand to help, no matter how small the query almost 24/7, contact us via the website or social media.
- Don’t just take our word for it, our customers rate us excellent, find us on Trustpilot.
Contact info
Unit 10 Edison Court Ellice Way, Wrexham Technology Park, LL13 7YT, Wrexham Technology Park, United Kingdom
- 03301334346
- customercare@luvero.co.uk
- luvero.co.uk
1.8
Poor
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Luvero
Thanks for the review Ray, we appreciate it!
I received my item what I paid £35 for…
I received my item what I paid £35 for emailed the website 24 hours later to say it was broke and it won't even charge and I've never got a reply back don't buy from here they won't get back in touch if you need them too 😡😡
September 3, 2021
Reply from Luvero
Hello,
As confirmed we had in-fact emailed you shortly after your email into us asking for you to complete the returns form.
We can only apologies for the troubles you have had with your product and as soon as it's returned we will return it to the supplier/manufacturer for investigation.
Many thanks
Adam
Reply from Luvero
Thanks for your review, we appreciate it and thanks for shopping with us.
still waiting for an email back
still waiting for an email back! cause the toy i bought is broken
August 20, 2021
Reply from Luvero
Hello,
We are sorry you didn't receive a reply from us, as we've now discovered after talking to you, the contact form you were submitting was not delivering messages to our customer support team. We have now resolved this problem.
We can only apologies for the troubles you have had with your product and as soon as it's returned we will return it to the supplier/manufacturer for investigation.
Many thanks
Adam
Great service fast delivery in discreet…
Great service fast delivery in discreet packaging highly recommend
August 6, 2021
Reply from Luvero
Thanks for your review, we appreciate it and thanks for shopping with us.
Items not received
I made an order for the first time on the 29th July...I haven't received the order or an email to say the items have been dispatched...I've sent emails and submitted a form through there webpage and still haven't had any response. Shocking customer service.
August 5, 2021
Unprompted review
Reply from Luvero
"Transcript from customer communication"
Hello Becky,
I’m sorry to hear you have not yet received your order or any confirmation emails from us.
I have investigated this for you and seems your order has come through to us as a failed order from Clearpay however when I manually check the Clearpay portal I can see your order was authorised so it seems a website/system error between Clearpay and ourselves has happened and I can only apologies for this.
To make matters worse, the Cloneboy product you ordered is out of stock now and our next estimated delivery date from the supplier is Thursday 12th August.
Because of the delay I have gone ahead and refunded your order immediately.
I’m very sorry this has happened and I’m also sorry for the delay in getting back to you, we do try our best to respond to all enquiries within 48 hours, our customer support teams are working from home and we’re extremely busy, as a small family owned and operated business, we strive for the best customer service possible but sometimes we fall short as we have on this occasion. As a gesture of goodwill here is a 15% off discount code if you decide to place an order with us in the future: "code hidden"
If I can be of any further assistance please don’t hesitate to reply to this email.
Best out there
Best out there, fast reliable and discreet definitely would recommend
May 8, 2021
Unprompted review
Reply from Luvero
Thanks for your review, we appreciate it and thanks for shopping at love-naughty.co.uk
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
Good service but one of the items was…
Good service but one of the items was broke wasn't worth my time sending it back but all in all ok
January 25, 2021
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
Reply from Luvero
Hi Fiona, please contact our customer service team so they can look into the matter for you, you can email them on customercare@love-naughty.co.uk, please include your order number and details of the product which doesn't work. Thank you
Very efficient service thanks
December 28, 2020
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
The product came on time and nicely…
The product came on time and nicely wrapped in discreetful packaging, I asked for my student discount to be taken off the full price and I had a quick response, and money sent to my account.
December 7, 2020
Reply from Luvero
Thanks for your review, we appreciate it. Thanks for shopping at love-naughty.co.uk
It is cute little thing..
November 28, 2020
Reply from Luvero
Thanks for your review EleAs, we appreciate it. Thanks for shopping with Love Naughty.
Ordered Saturday evening arrived…
Ordered Saturday evening arrived Tuesday morning, will use again
November 6, 2020
Disappointing
Thought product was on the expensive side, and turned out I was right when it finally arrived: it looks like something out of a Christmas cracker. Plus paid for a 2-3 day delivery only for it to take 6 days to arrive. Won’t be returning.
October 31, 2020
Reply from Luvero
Hello Hayley,
I'm sorry that we've not met your expectations on this occasion, I've taken a look into your order and can see that you placed your order at 21:50 on Saturday 24th October. We dispatched your order on Monday 26th October which was the next working day and you're estimated delivery window was 2-3 days, unfortunately on this occasion Royal Mail took longer than 2-3 working days delivering your parcel 1 day late, of which we apologise for however they are still experiencing delays due to the coronavirus pandemic.
We are confident our pricing is very competitive and we pride ourself on product quality, the product you ordered does have a novelty background so I can see how it may resemble something out of a Christmas cracker.
You are more than welcome to return the product to us for a full refund as long as it meets our returns policy conditions, https://www.love-naughty.co.uk/returns-policy/ or if you would like further support we urge you contact our customer support team on customercare@love-naughty.co.uk
Great service gooods arrived on time…
Great service gooods arrived on time very happy will buy again
September 27, 2020
Unprompted review
Reply from Luvero
Thanks for your review Tony, we appreciate it.
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