I've tried to reach out to them several times for a refund and they don't respond. Also, the merchandice is shipped from China. The sizes are for Asian people. I'm a legitimate XL. Ordered an XXL and... See more
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See what reviewers are saying
The acrylic- covered sunflower I ordered for an ornament gift was smaller than I had imagined, and the chain that came with it (which could easily be replaced ) made me think it was more like a keycha... See more
The porch mat was given as a gift; an appreciation gift for being there for our family during three very difficult stressful situations within 22 days. While the receivers are also family, they step i... See more
The product finally arrived, over a month after ordering it. I never received a shipping notification. When I emailed the company about the status of my order well after the production guidelines on t... See more
Company details
Written by the company
LuvinGrace was founded in 2019 . We are a group full of young, dedicated and creative minds that always try our very best to offer customers the most excellent and unique shopping experience. Our online store offers the most comfortable way to create your own design in your favorite products (t-shirts, tumblers, flags, posters, canvases, ornament..) We keep everything simple, so customers can just choose many amazing designs reflecting your own hobbies without any problems. Moreover, you can make your items one-of-a-kind with the personalization service we provide. Your name, your loved ones’ names, your customized messages…. What you want to put on the products, we can do it for you.
Contact info
304 N Elm Street, Sweet Springs, Missouri, 65351 , United States
- support@luvingrace.com
- luvingrace.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Won't respond for a refund
I've tried to reach out to them several times for a refund and they don't respond. Also, the merchandice is shipped from China. The sizes are for Asian people. I'm a legitimate XL. Ordered an XXL and its still way too small.
The product finally arrived
The product finally arrived, over a month after ordering it. I never received a shipping notification. When I emailed the company about the status of my order well after the production guidelines on their website, the email bounced back. I used the email provided for customer service on their website.
I got the wrong rug and when I tried to…
I got the wrong rug and when I tried to contact the company the email link was invalids and when I filled out the form I got no response.
Very pleased with the product
Very pleased with the product. It took longer to receive it.
Didn’t get package in time and wouldn’t…
Didn’t get package in time and wouldn’t issue a refund. Involving PayPal.
Perfectly beautiful hearts!!! Deliverd quick too!
You delivered the heart quickly and it is beautiful!!! I will be ordering more in the future to accompany the bibles I will be giving my 4 grandchildren. The hearts are perfect, uplifting, beautiful and wonderful reminders.
BUYER BEWARE
I found a great purse on this site. I looked at multiple purses and they all clearly stated LEATHER. When the purse arrives, it had a very heavy smell of plastic. While I let it air out before writing the company numerous times regarding leather versus some form of plastic (I could see the interior of the product was white and I have never seen a white leather interior. The look, smell and feel of the purse is that of a plastic or manufactured product. I purchased this on Dec 25, wrote numerous emails requesting a refund, and on Feb 27 the last email said this:
After thoroughly reviewing your feedback, I regret to inform you that, according to our company's policy, we are unable to process a refund in this particular case. The reason for this decision is that the product is not damaged or defective.
We genuinely believe in the quality and aesthetics of our products, and we are confident that the bag, once worn, will receive many compliments. We understand that personal preferences may vary, and we value your feedback as it helps us continually improve our offerings.
As a gesture of goodwill, we would like to offer you a 20% discount code for your next purchase."
BUYER BEWARE as I am out about $50 and that purse still smells like plastic in May.
Came as described,looked great and…
Came as described,looked great and receiver of gift loved it.
Shipping concerns
I received the God says product today. It's so BEAUTIFUL!!
I was concerned about the shipping time because I received no tracking information from the USPS.
LUVINGRACE contacted me because of my concern and the support department investigated the situation and assured me I would be receiving it soon. And I did!!
Great product
Bought 2, gave 1 to daughter in law and 1 to my best friend just because I love her. Both ladies loved them.
Sizes were not true
Sizes were not true, all were much larger than shown. Mediums were the size of extra large
Return label
I need a return label but your system tells me that I cannot return an item that has not been received and I have the product in my hands. Please send me a return label
Never received order
Never received order. Ripped me off. If My account is not credited by Monday will seek legal action. I see all the horrible reviews. This company needs to be closed down.
The only negative on that beautiful…
The only negative on that beautiful Tumblr is the lid doesn't line up with the sides it's either in front of the handle are on the opposite side
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