Luvme Hair Reviews 6,081

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the natural look, softness, and durability of the hair. Many people appreciate the wide variety of styles and colors available, making them feel beautiful and confident. The customer service team is frequently commended for their professionalism, patience, and kindness, often going above and beyond to resolve issues and ensure satisfaction. Reviewers also mention fast delivery and excellent communication throughout their purchasing journey. However, some customers experienced issues with product quality, noting concerns like excessive shedding, matting, or wigs not matching online descriptions. A few people also reported difficulties with customer service responsiveness and the return or exchange process, particularly when trying to address defective products.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting features like natural blend,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the hair quality, describing it as soft,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team's professionalism, kindness,... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no p... See more

Rated 5 out of 5 stars

Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on w... See more

Rated 5 out of 5 stars

I was checking my purchased history to make sure of an item I had selected before. In during so I came across an item I had not received. at less it appeared that way. I sent an email. Bommie went a... See more


Company details

  1. Hair Product Store
  2. Clothing Store

Written by the company

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Top-Tier Quality & Natural Look

So impressed with LUVME. The quality is top-tier, looks very natural, and wears comfortably throughout the day. I’ve received so many compliments already. Definitely a brand I trust.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect product

Perfect product! As a first-time user, I loved how naturally the clip blended and elevated my style—completely undetectable. Very happy with Luvme.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service & Smooth Exchange Experience

I had an issue with a texture mismatch on my original order, and I want to sincerely commend Luvme Hair for how professionally and kindly they handled it from start to finish.

From the very first email, their customer care team was responsive, patient, and genuinely attentive. They walked me through the return and exchange process clearly, reassured me at every step, and consistently followed up without me ever needing to chase updates. Even during a busy holiday period, they continued monitoring my return and shipping status and kept me informed the entire time.

The exchange was handled smoothly, the replacement was shipped promptly once my return was received, and everything arrived exactly as promised. I truly appreciated how respectful and customer-focused the communication was throughout — it made what could have been a frustrating situation feel easy and stress-free.

Special thanks to Bommie and the customer care team for their kindness, professionalism, and follow-through. This level of service really builds trust, and I wouldn’t hesitate to shop with Luvme Hair again.

Highly recommend based on customer service alone. 💛

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Luvme Hair is the best!

Luvme Hair wigs are amazing! This is my 12th one. They're comfortable, quality hair and versatility is why I keep coming back! Excellent customer service and fast delivery.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I brought my first wig from Luvme in April of 2024 and that was the beginning of my joyous journey with Luvme and I have been ordering consistently ever since I am a customer for life. The quality of their hair is supreme. I am amazed how many beautiful wigs I have from this company the colors the texture the lengths the comfort the styles is total perfection I love the airyfit and the all day comfort those are a game changer for me I am 100% satisfied with this company, customer service is top tier, they genuinely care about their customers and that is very important to me. They address your issues in a timely manner and they do all they can to accommodate you and fix the issue. I have a lot of wigs and I have had very few issues I love their VIP days there is always a way to increase your points , they keep everything fun and keep you engaged. There are multiple ways that you can get in contact with their customer service. I love communicating on WhatsApp, I also love the community. There are lots of queens that have many questions, and we can communicate with each other and give out advice encourage and complement each other it is so heartwarming and joyful you can feel the love from this community and for a person like me who unfortunately loss all my hair and I absolutely cannot get it back. I tried for 20 years and I had to accept it, I suffered through many synthetic wigs to find a company that feel like home to me is priceless and I wouldn’t give it up for the world. I am a very satisfied customer and I can’t see myself going anywhere else every time I purchased a new wig that wig, becomes my new favorite wig. I have purchased close to 100 wigs and I don’t see myself stopping anytime soon. When I purchased my first all day comfort, that’s when things really change for me because the wigs fit my head perfectly. The ears is very comfortable. The structure of the all they comfort wigs is amazing.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

The lace front wig was beautiful

The lace front wig was beautiful, and the color was perfect. I wanted a longer length, but that style was not available in 20 inches. Customer service was professional and promptly issued a refund. I was very satisfied with the service.

December 15, 2025
Unprompted review
Rated 3 out of 5 stars

The wig is nice but very itchy

The wig is nice but very itchy. After washing it, it has a weird cowlick I can not get rid off. But what really makes me angry is that I posted TWO less than 5 star reviews on the LUVME hair website and they aren't there. Then I learned that a lot of companies hide negative reviews. This I don't like, because what are the point of the reviews then if they are not honest. My honest review is (that never got published) the hair is very nice, however... it is called an "all day comfort" wig, and it's one of the most itchy wigs I have ever worn. As soon as I get home I want to rip it off. Also since washing it, it doesn't seem to hold any curl. But I love the color. And it's a very nice winter wig ( I can wear a thick wig cap to prevent itchiness AND also a winter hat to hide cowlick that I just can't...lick.

January 13, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Alexandra,

Thank you for taking the time to share your feedback.

At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.

To help us better assist you and resolve this situation, we'd love to know more details about the issue, and we have asked our VIP service team to contact you. Would you please check it? We are committed to addressing your concerns and would be grateful for the chance to make things right.

Our review system operates in partnership with a third-party platform, and the publishing process is not directly controlled by us. Your understanding will be greatly appreciated.

Thank you again for your feedback, and we hope to have the opportunity to serve you better.

Kind regards,
The Luvme Customer Care Team

Rated 5 out of 5 stars

Luvme Hair never misses

Luvme Hair never misses. I’ve been wearing wigs all of my life and they are really changing the entire game. I have 30+ luvme wigs and not a complaint with any of them. Quality is top tier, lace is unmatched, comfort is next level, and customer service is the best I’ve ever dealt with for any company.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I really love this company

I really love this company! Each time I order from them, they always exceed my expectations. The quality of hair is top tier, and there is so many different styles to choose from. Lasts but not least, the fast 3-day free shipping! What more could anyone ask for lol. I will forever be a lifetime customer for LuvMe Hair. 1000/10 highly recommend!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

This is a good company that is…

This is a good company that is concerned about what the customer wants. My most recent purchase was a compact for blending the lace for a new wig piece I purchased and it works great. Sometimes I forget I have the wog on because it blends well (and many people can't tell the difference). That's my goal with any hairstyle with added hair to look natural but beautiful not to get a "your wig looks nice" compliment and they help achieve that goal.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love the LUVME Products

I love the products that I have purchased and I love the customer service. I appreciate the quick response time to resolve any issues that arise. Excellent customer service, I wish they had more discounts, but the quality of the items I have purchased are excellent

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Status of return

I had the pleasure of speaking to Lucy about a return. She put my mind at ease when she confirmed the delivery of my wig. She processed my request for me. I was thankful for her assistance!!

January 4, 2026
Unprompted review

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