I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on w... See more
I was checking my purchased history to make sure of an item I had selected before. In during so I came across an item I had not received. at less it appeared that way. I sent an email. Bommie went a... See more
Company details
Written by the company
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .
Contact info
510440, United States
- +1 833 322 8817
- customercare@luvmehair.com
- luvmehair.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Enhanced beauty at my finger tips
Since I've been a customer of Luvme, I'm been extremely happy with your products. Every style and texture that I've chosen has been of the utmost quality. For me as a mature Black women, it is very important that I always look and feel my best, and Luvme has played a big part in that. I mostly stick to the same 4 or 5 different style, short or curly bobs. What is also very important to me is that, I love a fresh do, and being able to wash this hair and knowing that it will come out looking and smelling fresh is the top of the line for me. So, thank you so much for all this has done for me.
February 12, 2026
Unprompted review
Looks very natural
Looks very natural, and it’s easy to manage. It has a lot of body, not stiff at all.
January 28, 2026
Unprompted review
Love 🥰
Luvme wigs never disappoint! From the softness to the natural look, it’s truly a wear-and-go style. Comfortable, beautiful, and confidence-boosting — I’m officially hooked!
November 29, 2025
Unprompted review
I have been shopping here since 2019
I have been shopping here since 2019. I love how reliable and fast the shipping is.
February 10, 2026
Unprompted review
The products are high quality and the…
The products are high quality and the customer service is top notch!
February 3, 2026
Unprompted review
I’m beyond impressed with Luvme Hair
I’m beyond impressed with Luvme Hair! The hair is beautiful — soft, thick, and very natural-looking. You can tell the quality is top tier. Their customer service was great, and the delivery was super fast — I got my order quicker than expected. I’ll definitely be ordering again. 5 stars!
January 12, 2026
Unprompted review
Purchase the wig!!!
I have purchased this far 6 wigs from this company and none of them have disappointed me!!! The quality last for a while as well as how good the 5x5 closure lace is. 6 different styles with the oldest purchased wig dating back to December 2021!
February 7, 2026
Unprompted review
I have been trying to get a refund for returned BOHO Braid Wig
I have been trying to get a refund for an item I returned over a month ago. No response to emails. No response on website chat line. It's as if they have ghosted me. I have contacted them repeatedly for the status of my return.
January 6, 2026
Unprompted review
Reply from Luvme Hair
Hi Rochelle,
Thank you for sharing your feedback with us.
We are genuinely sorry to hear that your recent experiences have not met your expectations. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.
Upon checking the return status, it is noticed that the package is still in transit. According to our return policy, refunds are initiated only after the returned item is received and inspected by our warehouse, which is why the refund process has not yet started.
To make sure everything is clearly communicated, our VIP Service Team has already reached out to you directly to assist with the next steps and provide an update on your return.
We appreciate your patience and look forward to helping resolve this as soon as the return is completed.
Best regards,
Luvme Hair Team
I’ve purchased multiple wigs from Luvme…
I’ve purchased multiple wigs from Luvme Hair and overall I’ve had a great experience. The hair quality is beautiful, the wigs are comfortable, and they hold up well over time with proper care. Shipping has been smooth and the styles look very natural in person and in photos. I will definitely continue ordering from them and recommend them to anyone looking for good quality wigs at a reasonable price.
January 9, 2026
Unprompted review
awesome wig..beautiful place Im about…
awesome wig..beautiful place Im about to order 5 more lol
February 5, 2026
Unprompted review
HORRIBLEEEEE!!
HORRIBLEEEEE!!! THIS WIG HAS HAIR ALL OVER MY CAR AND FLOORS IN MY HOUSE PLEASE DON’T WASTE YOUR MONEY.WHEN YOU FIRST RECEIVE IT LOOKS OK UNTIL YOU WEAR IT DON’T BE FOOLED BY THEIR VIDEOS AS I WAS NOMORE BUSINESS WITH THEM CHEAPLY QUALITY!!!!!
February 1, 2026
Unprompted review
Reply from Luvme Hair
Hi Tmika,
Thank you for taking the time to share your feedback.
First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.
We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the shedding. Would you mind providing more details? If possible, could you share some photos of the unit at vipservice@luvmehair.com? This would be helpful to verify and solve the problems.
Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it.
Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.
Kind regards,
The Luvme Customer Care Team
Tonight
Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on with my package. I really appreciate all that she has done to help me. Luvme should be happy to have such a great employee working for them. Thanks again, Lucy for making things right!
February 4, 2026
Unprompted review
Luvme Hair is my no 1 go to wig…
Luvme Hair is my no 1 go to wig supplier. You’re sure that the HD lace will is truly 💯 and melts beautifully into your skin. I’ve been using them for over two years and never looked back.
February 4, 2026
Unprompted review
Excellent Service and delivery and…
Excellent Service and delivery, and great hair products.
I am a repeat customer
December 10, 2025
Unprompted review
Easy breezy and efficient
My experience with the return form was frustrating.I decided to escalate to agent Lucy was very efficient in taking care of my issue. I was not stuck on a chat for a long time which I truly appreciated that.My issue was resolved to my satisfaction.
February 4, 2026
Unprompted review
Hair quality…
I've ordered from Luv Me hair for years but my last wig hair quality was poor and very thin.
February 3, 2026
Unprompted review
Reply from Luvme Hair
Hi Candice,
Thank you for taking the time to share your feedback.
First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.
We have already flagged this issue with our factory for a thorough review, and have also asked our VIP team to take over this case. We're committed to addressing any concerns you have and ensuring that we resolve this to your satisfaction. Thank you for giving us the opportunity to make it right.
Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.
Kind regards,
The Luvme Customer Care Team
they are literally so kind
they are literally so kind. i wanted to use my birthday discount code but i had already made the order. customer service helped me within an hour, applied the discount code and issued a refund, and were so incredibly sweet. thank you guys!!! elena, you are literally the sweetest person ever, you deserve every good thing coming for you!!!!
February 2, 2026
Unprompted review
Best wigs and hair bundles/closures!
Best wigs and hair bundles/closures!! Luvme Hair is my go to. Always satisfied! Shipping is fast!
January 21, 2026
Unprompted review
I have purchased more than a dozen wigs…
I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no problem returning or exchanging my purchase. Their rewards program is a really nice perk. I have been able to get several wigs using points.
February 2, 2026
Unprompted review
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