Took along time to receive my phone case! Used for 3 months the holes where the strap clips on have broken, therefore the strap is unusable now. Contacted LuxCase by chat also sending picture and si... See more
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Im happy to see that your customer service work so well. As I have problem I sent email and you response quickly. Always nice, warm and friendly answer. I get feeling that you really care your cust... See more
Exactly what I ordered, in promised scedule, no fuss.
Best customer service ever!!! I screw up and they helped me like no one before😍😍 Also they have most beautiful phone covers!! I love it, and I surely order more products from them! 😍😍
Company details
About Lux Case
Written by the company
Ota yhteyttä
Kuoret ja suojakuori
Kellon rannekkeet
Tablet tarvikkeet
Kannettavan tarvikkeet
Tietia meistä
Lux-Case - Lisävarusteet puhelimiin, älykelloihin, tabletteihin ja muuhun vastaavaan
Lux-Case tarjoaa laajan valikoiman lisävarusteita useimpiin laitteisiin. Siihen kuuluvat kotelot, suojakuoret ja näytönsuojat matkapuhelimiin ja tabletteihin, rannekkeet älykelloihin, laturit ja paljon, paljon muuta. Laadukkaiden ja tyylikkäiden tuotteiden valikoimamme on suunniteltu auttamaan asiakkaitamme suojaamaan laitteitaan vaurioilta ja kulumiselta sekä mukauttamaan ne paremmin omaan tyyliinsä.
Laajan valikoiman mobiilitarvikkeita lisäksi tarjoamme kaikille asiakkaillemme:
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Nopea toimitus kaikille tilauksille ⚡
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Alhaiset hinnat 💰
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30 päivän peruutusoikeus 🗓️
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Kohteliasta & luotettavaa asiakaspalvelua 📞
Lux-Case.fi
Written by the company
- Ilmainen ja nopea kuljetus
- Toimitamme kaikki tilaukset asiakkaalle täysin maksuttomalla kuljetuksella. Luotettava ja nopea kuljetus on ilmainen tilauksen loppusummasta riippumatta.
- Monipuoliset maksutavat
- Maksutapoja ovat verkkomaksu, Visa Electron, Klarna lasku, luottokortit & PayPal. Maksutapoja ovat verkkomaksu, Visa Electron, Klarna lasku, luottokortit & PayPal. Verkkomaksut onnistuvat Nordea, OP, Tapiola, S-Pankki, Säästöpankki, Nooa, POP, Aktia, Ålandsbanken, Handelsbanken ja Danske Bank pankeista.
- Loistava valikoima
- Lux-Case.fi verkkokaupan valikoimassa on kymmeniä tuhansia tuotteita. Meiltä löydät älypuhelimille ja tableteille muun muassa suojakuoret, kotelot, näytön suojakalvot, käsivarsikotelot, suojapussit, autotarvikkeet, kuulokkeet, kaiuttimet, laturit, kaapelit ja paljon muita laadukkaita tarvikkeita.
Contact info
Denmark
- lux-case.fi
4.1
Great
778 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality
Took along time to receive my phone case! Used for 3 months the holes where the strap clips on have broken, therefore the strap is unusable now. Contacted LuxCase by chat also sending picture and simply got a reply of nothing they can do as warrantee runs out from one month, here’s 10% discount for future orders! It took over a month to receive the item and I certainly won’t order anything else as the item broke so future items will be the same!
December 20, 2025
Unprompted review
It's been three weeks already. The order was not delivered.
It's been three weeks already. I still haven't received my order. How are you doing? Can't find my order? Refund my money.
November 26, 2025
Fair pricing.
November 10, 2025
bad service
Вот английская версия без упоминания о медленном оформлении покупки:
Support responded slowly. The money was refunded because the order was not delivered within the specified time.
September 7, 2025
I have not received my order!!!!!
April 14, 2025
Reply from Lux Case
Hello Timo,
Thank you for your message.
When you placed the review, the order was not yet late, due to the Easter Holidays! Did you receive it since?
If not, I suggest you contact our customer support on support@lux-case.com, so they can help you with this!
I wish you a nice day!
They send wrong case.
They send wrong case. Very bad customer service even bother to answer. First and last time I use this webshop💪
February 10, 2025
Reply from Lux Case
Hello Matti,
Thank you for your review.
I understand, and I'm very sorry to see that. That's definitely a supplier mistake and our customer service is helping you, I can see - hopefully, they can solve it in a manner you're happy with!
Of course, it is both annoying and sad when something like this happens, and we apologize for this inconvenience.
I wish you a nice day!
Search options are poor
Search options are poor, filtering doesn't filter just that you want to see.
January 2, 2025
Reply from Lux Case
Hello,
Thank you for your feedback!
I'm very sorry to hear that - if you're interested, you're more than welcome to send us more details on support@lux-case.com - we're always looking to make our search function better!
I wish you a nice day!
Good quality and delivery
The watch armbands I ordered feel of great quality relative to the price, and they were just as described in the online shop. The package arrived swiftly.
November 19, 2024
Lux Case offers a wide range of…
Lux Case offers a wide range of products, but there are some areas for improvement. While some customers have experienced delays and communication issues, their product selection is commendable, and they work to address certain concerns. However, enhancing delivery speed and customer service would greatly boost customer satisfaction. Overall, Lux Case has potential, but refining these aspects is crucial to gain full customer confidence.
October 26, 2024
Unprompted review
I pay extra for fast 2 days delivery…
I pay extra for fast 2 days delivery and it's been a week, there is no tracking order either.
August 6, 2024
The website does not work well
The website does not work well. Bad customer service. Cannot check on your orders.
July 18, 2024
All niceee no bad
June 19, 2024
Thank you Lux Case
Good product for a good price and fast delivery, much appreciated.
February 12, 2024
They did never send the item
They did never send the item what I had paid over 12 Euro for and refund they give only 7 € Do not order anything from this company
November 29, 2023
Unprompted review
Reply from Lux Case
Hello!
Thank you for your review. I'm afraid there seems to be some sort of confusion here. We sent the item in accordance with our routines - and we're very sorry that it got lost in transit! As this unfortunately happened, we did issue you a full refund, not a partial one. If you haven't received the full refund, please contact us immediately at support@lux-case.com and we'll look into it for you - but from what I can see, the full amount, including shipping, has been refunded.
We apologize for the inconvenience, and I wish you a nice day.
They send the wrong item
They sent the wrong item, and refuse to do anything at all. There was wrong info under the product data. The seller edited the product info later. And the return is to be paid by the customer. So this is really interesting way of trading, not recommended at all, buy from somewhere else. And as can be seen from their reply, everything is the fault of the customer, always. Total FRAUD stay away from this horrible company! Complaint sent to credit card company and many other instances. STAY AWAY FROM THIS. Supposedly this was a Finnish business but it's not. Fraud. Phone number didn't even work in May 2023. And there wasn't any Finnish customer service available, although the site gave a different impression first. So overall, very negative experience.
May 2, 2023
Unprompted review
Reply from Lux Case
Hello,
Thank you for your review.
I'm sorry you feel that way.
As we explained in our email, you've ordered for a different model than the one you have. You ordered for a Galaxy Tab A 10.1 (2016), but according to your information, you have Galaxy Tab A 9.7.
These are regrettably different models and we do not advertise the product to fit both.
We have given your instructions on how to return it for a refund or exchange, and you're more than welcome to do so. The information on how to do so is also available on our site and knowledge base.
We're a European company with base in Sweden, which is stated under the company information on the link on the landing page on the website - we do however, have a return address in Finland for your convenience.
Our phone number on the site works, our opening hours are business days between 09:00-13:00.
I wish you a nice day.
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