Luxaflex Australia - Designing Windows Bathurst Reviews 33

TrustScore 4 out of 5

4.2

119A Bentinck Street, 2795 Bathurst, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Am really happy with the lovely sheer blinds installed over my new French doors. They give a softness to the doors which was what I was wanting. Service and installation by Wayne from Blinds by Design... See more

Rated 5 out of 5 stars

We recently purchased our Luxaflex window coverings from Designing Windows in Bathurst. Rhonda and her team were most helpful from our first visit right up until installation. They were very profes... See more

Rated 5 out of 5 stars

We are so happy with our blinds and the service provided by Designing Windows. The fitting of blinds was trouble-free and follow-up of service was prompt and without complication. The whole process w... See more

Rated 5 out of 5 stars

We absolutely love our Luxaflex blinds, they look fantastic and work beautifully. We have huge double glazed windows across the front of our north facing home and wanted something to take the glare of... See more


Company details

  1. Window Treatment Store
  2. Awning Supplier
  3. Blinds Shop
  4. Curtain Store
  5. Curtain Supplier and Maker

Information provided by various external sources

Luxaflex window coverings are synonymous with quality craftsmanship, innovation and value. Our suite of window fashions includes Blinds, Shutters and Venetians, Sunscreens and Awnings – all with a focus on beauty and durability. Our blinds collections includes Duette Shades, famous for their energy efficiency, beautiful Pirouette Shadings, Modern Roman Shades, and traditional favourites such as Panel Glide Blinds and Roller Blinds. Nobody knows Shutters and Venetians like Luxaflex - whether it's Aluminium Venetian Blinds, Timber Shutters or our durable, easy-clean PolySatin Shutters, we have an option to suit your windows. And our exterior collection of Awnings and Exterior Shutters is unrivalled - we offer Folding Arm Awnings, Canopy Awnings, Shutters and many more fantastic outdoor products.


Contact info

  • 119A Bentinck Street, 2795, Bathurst, NSW, Australia

  • 02 6331 9639

4.2

Great

TrustScore 4 out of 5

33 reviews

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1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Happy with sheer blinds

Am really happy with the lovely sheer blinds installed over my new French doors. They give a softness to the doors which was what I was wanting. Service and installation by Wayne from Blinds by Design, Bathurst was terrific.

August 22, 2023
Rated 1 out of 5 stars

Lies & not worth the $$

If I could give a 0 I would. We paid over $8000 because they made an error & they had to come back twice. Paid for “total” blockout blinds which sun still streams through. I have pictures but it won’t let me upload here. I wouldn’t recommend luxaflex at all. Don’t waste your $$.

June 19, 2022
Unprompted review
Luxaflex Australia - Designing Windows Bathurst logo

Reply from Luxaflex Australia - Designing Windows Bathurst

Dear Jamie, Please accept our apologies for the concerns with your order. Our products are individually handmade; unfortunately, things can go wrong from time to time. We have received your query through our website, and a representative will be in contact. If you have any further queries, or would like to provide your photos, please email info@luxaflex.com.au. Regards, Carly

Rated 5 out of 5 stars

Delighted!

I am delighted with the Luxaflex blinds I had fitted to my large family room. I chose blockout blinds because two large windows receive intense sun in summer. They work well and have reduced the temperature in the room.
The blinds were fitted well and are easy to use. They have really enhanced the look of the room.

Previously I had plantation shutters fitted to three bedrooms and I love them. I received great service and they look really good from the outside of the house as well as furnishing the inside.

They are both such good products I have recommended them to family and friends. This is the third house I have lived in where I have chosen trusted Luxaflex products.

January 26, 2022
Rated 5 out of 5 stars

Custom made.

I attended my local Bathurst luxaflex store late 2021 after some assistance in making my main bedroom darker due to being a shift worker.

The team at Bathurst gave me a number of different options which were detailed around my budget.

I currently have honeycomb blinds which would have cost upwards of 8,000$ to replace them with block out side channels and new blinds which are custom made by Luxaflex blinds. The team went above and beyond to assist in making custom side channels which would save me a load of money in replacing my current blinds

They were able to powder coat the Channels and made them look like they were apart of the original binds.

Purely based on the fact they were able to custom make and measure the materials to save me money, shows the team are all for assisting customers.

I highly recommend the team and there fitters.

January 24, 2022
Rated 1 out of 5 stars

The customer service was really poor

The customer service was really poor, which is surprising for a branded business. The person working at the shop is quick, professional and easy to deal with. The other person whom we dealt with, was the opposite. The whole process took weeks and weeks due to poor communication (no direct communication over the phone despite my requests), not being responsive or not listening or not caring. I couldn't handle this so I asked my husband to deal with them. At the end, the installation team didn't show us how to operate the installed awnings. The experience was frustrating. I will not deal with this business again.

January 10, 2022
Luxaflex Australia - Designing Windows Bathurst logo

Reply from Luxaflex Australia - Designing Windows Bathurst

We are sorry to hear that you have not had a pleasant experience with your Luxaflex purchase. We will follow up with the dealer regarding your feedback. If you have any further queries about your awnings, please contact our customer service team on info@luxaflex.com.au.
Regards,
Carly

Rated 5 out of 5 stars

Outstanding

Rhonda & the guys at Luxaflex Bathurst are fabulous to deal with . I have had this team do the blinds for two houses in recent years.
Their customer service & workmanship are outstanding.

November 11, 2021
Rated 5 out of 5 stars

Blinds inside & out

The work was carried out promptly and completely to our satisfaction. Installation team were efficient and courteous at all times cleaning up after they left. Very happy with the materials and the job.

May 5, 2021
Rated 5 out of 5 stars

We recently purchased a blind for our sunroom

We recently purchased a blind for our sunroom from Rhonda at “Designing Windows”.
Thanks to Rhonda’s exceptionally good taste and years designing curtains and blinds in the industry, our choice was made easy.
Our blind was delivered and expertly fitted when promised.
All round a very enjoyable experience.

October 31, 2020
Rated 5 out of 5 stars

We absolutely love our Luxaflex blinds!

We absolutely love our Luxaflex blinds, they look fantastic and work beautifully. We have huge double glazed windows across the front of our north facing home and wanted something to take the glare off but not block the view and also a blockout blind for night to keep the heat in and our sun shade and blockout combo blinds are perfect, and when their up they just blend in and you don’t notice them in your view. Their very well made and a very high quality. Would highly recommend.

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

Our new room for kids, big and small!

Everything from start to finish was easy. The expertise and guidance from Rhonda and Oliver, with different options for our screen, was appreciated and the result is so good. We now have an extra room in our house by weather proofing our patio, and it’s the perfect place for the kids on these winter days.

August 17, 2020
Unprompted review
Rated 5 out of 5 stars

So happy!

Brilliant! We love our Luxaflex blinds and have convinced some of our friends to purchase them also. They look great and have completely changed out home.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

5 Star Service

We recently purchased our Luxaflex window coverings from Designing Windows in Bathurst.
Rhonda and her team were most helpful from our first visit right up until installation. They were very professional and thorough giving us honest advice about our choices. They were also very patient with us as we chopped and changed our minds about fabrics.
We highly recommend them:)

April 19, 2020
Unprompted review
Rated 5 out of 5 stars

We have had several Luxaflex…

We have had several Luxaflex experiences over the last 20 years and we keep coming back for more. Designing Windows Bathurst have always provided us with excellent service , both during the sales and measurement, and at installation.

April 6, 2020
Unprompted review

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