Lux Afrique BoutiqueReviews 

I received the WRONG champagne, improperly packaged, and some bottles broken. The sales team was prompt but not helpful, attempting to put the onus on me to correct their error. It was an insincere apology consisting of a one-time 10% discount for a future order. That's the same discount that any first time buyer placing an online order receives and it does not ameliorate the mistake nor adequately acknowledge my disappointment and inconvenience.

Reviewing my purchase receipt, I see that I was not given the first time buyer 10% discount.

I had a great experience with Lux Afrique Boutique. My personal shopper Fabien was such great help. He had such patience with me. It was my first time purchasing a luxury bag and I was so being very cautious but Fabien made the process simple and had great communication. He’s very thorough with every inquiry. I can definitely see myself buying from this boutique again!

My visit to Ghana took me on a mission to find African perfumers. It bought me to this beautiful scent. I have almost every scent now. I am in love with all their scents and I'm happy to keep my money black!

Went above and beyond to complete a difficult order during the holidays. Really impressed with their commitment to making things right for the customer. LAB absolutely EARNED my repeat business, and everyone should give LAB the opportunity to earn their business as well.

Very well packaged and quick delivery. Very happy with my 2024 Hennessy XO Lunar New Year cognac.

My experience was great because they kept in touch with me through email about my purchase..I didn't had to worry about my about my purchase.

I received the wrong size now what ? I spent 100 shipping and 230 for shoes that you indicated were 9 1/2 UK and I received shoes 8 1/2 I wish the correct size or a full refund of show price plus shipping please asap Jeff Van Arsdale . PerhapsI reacted prematurely as they were very expedient courteous polite and well spoke in resolving the matter to my satisfaction First Class Customer service . A pleasant surprise . Thank you Lux Afrique

I still have not received my item and it has not moved in 2 weeks. It hasn’t even made it to the place where the shipping label is… this is according to the tracking info. I bought a expensive Advent Calendar which starts December 1st !!!! I’ve requested another one be shipped overnight!!!! Cuz I’m going to insist on a full refund if it doesn’t arrive in time!! This is a Xmas gift!!!

This is my first time purchase from Lux Afrique Bontique, a Dior Bag which sold out almost everywhere. Fabien’s came back to me within 48hrs of the bag is found. I’m very surprised with the swift response and how efficient the team is, amazing!!
Understand the delivery process is out of control from Lux Afrique Bontique, but the team followed up closely my case and ensure Dior bag delivered to me. 👍🏻☺️

What a great and efficient shopping experience! Thank you so much

I am still waiting. It’s been five weeks. I did have a very nice customer service rep contact me on WhatsApp and she is trying to help. I did get a box a few days ago and I was very excited. Only to open it and find it was not even close to my item. It had been sent to the wrong customer, me. Then I was asked to print a FedEx label and bring the box to FedEx so it could be shipped to the correct customer. Which I did of course because that customer wants their item too.

Lux Afrique Boutique was tasked in finding a very difficult (close to impossible) Burberry scarf for me. To my pleasant surprise they responded in short manner of time. They found my scarf, from date of payment to delivery was exceptionally quick. Special thank you to Fabien and the team. Great service

I wasn’t sure what to expect after reading a few negative reviews but I was definitely pleasantly surprised. I ordered a Yoko London bracelet for my wife and was delighted with the prompt and clear communication. I found the whole transaction seamless and will definitely return.

I enjoyed purchase in Lux Afrique the shoppers are very kind and helpful 100% authentic and the delivery fast and we’ll packed.
thank you so much!
we will definitely shop again
Best regards
Adi Even-Chen

My experience with Lux Afrique Boutique was amazing and truly exceeded my expectations! Fabian was very attentive and responsive to all of my questions. He helped me acquire a size 6 Gucci Oura ring that has been sold out for months now! He explained every step of the process through a phone call and detailed messaging through WhatsApp. I must admit that in the beginning I was a bit hesitant to make the purchase because I didn’t know much about the company or if it was legitimate. Unfortunately I’ve been scammed several times in the past so I’m not as trusting with people as I used to be… Fabian was very patient with me throughout the entire process and we even lost one Gucci Oura size 6 to another customer because I didn’t act quickly enough. As you can imagine finding a second one would have been like searching for a needle in a haystack! I consider myself lucky to have found Fabian because someone else might have said “ good luck “ and probably moved on to the next customer, however Fabian didn’t give up. He was very clear in explaining that he would search every Gucci store and there was no guarantee that there would be another one, but he also assured me that he would try his very best to find me another one and that if there was another one somewhere in the world, he would find it! He kept me updated on his search and in less than 48 hours he was able to find my gorgeous Gucci Oura ring in a size 6! He sent me a video of the ring Saturday morning and then a few hours later, a video of my ring being picked up from the store in London. He then sent me the tracking information and I received my beautiful ring Tuesday morning! I highly recommend Fabian and Lux Afrique Boutique! Very happy and satisfied customer right here! ☺️

So I placed my order after reading a negative review by a disgruntled customer and immediately got scared so I reached out and got an immediate reply! Patrick was awesome! He reassured me that they were a legitimate luxury site and even went a step further to make a video of them actually buying my item with my specific item and kept be updated every step of the way! I placed my order on a Friday and received my other the following Monday! My Jimmy Choo boots are beautiful. It also doesn’t hurt that the show was priced significantly below the retail price but needless they honored the price! I brought the Jimmy Choo Blake boots for almost 400 less than retail! I will definitely be a return customer. Service was A1.

Customer service is exceptional via WhatsApp messaging or calls. Personable and patient Rep, Fabien Bernard. Great follow up too!

I was skeptical about the site since not US and never heard of before. But I do believe the company is legit and I would do business with again.

That said the markup is high, so for hard to find items you really have to want the item at a premium price.

I was looking for a limited edition item that had sold out at the actual brand store. After an extensive search, I somehow stumbled upon Lux Afrique Boutique, who listed they had this item in stock. They had a social media presence (albeit a little on the weak side) but did seem to have some real customer reviews. After some initial pleasant correspondence with their personal shopper, Fabien and reassurance about how they have been doing this “personal shopper business for 9 years”, I decided to go ahead (knowing that I would get 100% protection from my credit card if they fail to deliver me said item).

Right after I paid, I was told they did not have the item but would have to source it from overseas –Fabien explained it’s because “I took too long deciding and they sold the one they physically had." (One would think that they would have warned me about this before I paid, but ok...) After 2 days, Fabien told me they managed to source the item from another country and it would take about 3 business days up to 2 weeks for it to arrive at their UK warehouse and from that point, it would be shipped to me.

However, the next day I heard that the actual brand is releasing some more supply. Since I have already paid Lux and they made it clear that there are no refunds possible, I reached out to them to make sure the item was sourced for me. (It would suck if they were lying and I miss out on ordering the item from the actual brand). Fabien said there’s an item coming but cannot provide any concrete proof. They said that if I don’t feel comfortable, they can offer me a one time refund (minus £300 service fee). I decided to trust Lux and I ultimately missed out on ordering said item from the actual brand.

After a few days with no updates, I reached out about the item status (is it on its way from the other country to the UK?) I immediately get an email back from them saying my order has been cancelled and they will be issuing me a full refund. I was flabbergasted because just a few days ago Fabien confidently said the item was sourced and being delivered to their UK warehouse. I did not ask for a cancellation. They stopped responding to my emails and Fabien even threatened to block my number if I attempt to message or call anymore. Gone were their pleasantry and manners. I had a friend reach out to them to inquire about the same item. Fabien told my friend they have no stock and there is a waitlist, and best of all – the price has jumped from £1700 to £2500.

I have many questions that they have refused to answer, therefore leading to a lot of speculation on my end. Did they ever, at any point, actually source the item for me? Were they hoping I would accept their first offer for a refund minus a £300 service fee? Did they realize they could be selling the item at an even higher price and therefore decided to cancel my order? Who knows because they never responded to my email.

Perhaps they have a niche group of well-off clientele and don’t need to rely on new customers. If that’s the case, they should make that clear. They did refund me in full but I lost some money due to the foreign transaction fees. Fortunately, after I opened a dispute and supplied lots of evidence, I was credited back in full from my credit card company. Lux may be a legitimate company, but my experience with them was extremely negative. If you are reading this and thinking about whether to trust Lux Afrique Boutique, I highly advise you to turn away.

Update in response to Lux's reply:

"Unfortunately, the item was sold out globally" - Yes, that's fine, but that doesn't explain the lies I was told and the attempts that were made to charge me additional money. After I paid the invoice in full, your personal shopper, Fabien, made it very clear the item was sourced for me and on its way to UK. When I asked him for some proof that the item was sourced for me, he said he can't provide me with proof but if I did not want to go through the purchase, he would do a one time refund for me but he would have to charge £300 because he spent all morning looking for this highly sought after item. So if you’re telling me the item is sold out globally, how does that explain Fabien’s messages?

This doesn’t have to be a “he said, she said, they said” situation – I do have the chatlogs, as do you/Fabien. So, let’s just leave it at that. I already got my refund and every cent I paid towards this item has been returned to me. I wrote this review to recount my experience in dealing with your company and Fabien and to serve as a warning for others.

Update 2:
How about you take a look at Fabien Bernard's phone and see what he told me? How he sourced me the bag? Perhaps the issue lies with him and not your company as a whole. Have a nice life!