Second review. Absolutely a scam. Have been waiting4 months for refund. Had correspondence with them saying refund has been done but still nothing. So definitely DONT BUY FROM THEM.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No options to give a zero star review - do not waste your time and money dealing with this fraudulent organisation. They sold a cheap, imitation, non functioning product, after requesting a refun... See more
I would avoid buying anything from this company...looks like they are UK based home office type shoddy front for shipping dodgy goods out of China.. Product arrived damaged in loose unprofessional pac... See more
Thought what i was purchasing was an Australian Company. Order turned up from China and it was incorrect product, After the initial contact I have received no further correspondence. Wil give a l... See more
Breach of guidelines
False Advertising
Scam website selling dropshipped mass manufactured garbage whilst advertising high quality products.
They even stole the promotional images! We bought the luxury cloak and you can see the badge of the official product in the images clearly showing it doesn't belong to Luxans!
DON'T BUY FROM LUXANS.
September 12, 2025
Unprompted review
Reply from Luxans
Hello,
We’re sorry to hear your expectations weren’t met. Quality and trust matter deeply to us, and we’d like to make things right. Please email us at hello@luxans.com we’ll so we can investigate your order personally.
Best regards,
Luxans customer service
Unfortunately didn't check this site…
Unfortunately didn't check this site before ordering.
All the comments are true. cheep knock off with no lining.
No return policy, customer must pay for shipping and insurance.
Knocked back 10% offers and finally upped it to 20%.
Good Riddance, lesson learned
Thanks for the reply Luxans, but I tried through numerous emails back and forward and they became confrontational when Luxans almost trying to bully me into accepting a 10/15 then 20% discount and go away with the threat of large shipping fees back to Asia that must also be insured with cost exceeding the cost of the item.
I have reached out to Trading Standards and Paypal for my options. Luxans never admitted the item they sold me was not what was represented in their advertising and would shipped the correct item. SO Luxans is this is some kind of false advertising or bait and switch?
August 29, 2025
Unprompted review
Reply from Luxans
Hello Billy ,
we’re truly sorry the item didn’t match the description and arrived without the lining you expected. We always send quality goods and want to put this right either the correct lined version or a fair refund. If you could kindly reach out to us at hello@luxans.com we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Best regards,
luxans customer service
Awful, awful, awful
The cloak /garment was absolutely awful - poorly sewn and really cheap screwed up material - where is the sensory faux fur lining??? . I have tried to get a return label but am informed I would have to organise the shipping and pay for it. I have reluctantly agreed to a partial refund but am fuming!
July 18, 2025
Unprompted review
Reply from Luxans
Hello Mrs. Osborne,
we’re truly sorry the cloak arrived poorly sewn and without the sensory faux-fur lining described. We always send quality goods
If you could kindly reach out to us at hello@luxans.com , we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
Hi all
Hi all
All the comments about this account is so true they take you money and then don't delivery the goods
Most disgusting Company they should be held up for Fraud
July 3, 2025
Unprompted review
Reply from Luxans
Hello Angela Dawson,
we take accusations of fraud very seriously. Please share your order number so we can immediately investigate and resolve this with a clear, fair outcome.
If you could kindly reach out to us at hello@luxans.com we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Best regards,
luxans customer service
Theses hooded cloaksscumbag liars are nothing like…
Theses hooded cloaks are nothing like the ones in adverts, thin crappy material screwed up into a vacuumed back this firm are a bunch of scumbag liars,you need to give us all a refund now
August 1, 2025
Unprompted review
Reply from Luxans
hello Teresa Thompson ,
we’re sorry your hooded cloak didn’t match expectations. We’ll fix this now—full refund or correct replacement, your choice, once we verify your order. If you could kindly reach out to us at hello@luxans.com, we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
Worst quality item I have ever…
Worst quality item I have ever received.weighted luxury hoodie was not weighted and not luxury. I wouldn't even let my dog sleep on it.
Impossible to return and get money back.
July 28, 2025
Unprompted review
Reply from Luxans
Hello Colin Bentley-Mawer ,
we’re truly sorry the “weighted luxury hoodie” wasn’t weighted and didn’t meet expectations. We’ll fix this now—correct replacement that matches the listing or a fair refund, your choice. If you could reach out to us at hello@luxans.com , we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
Fake ads/poor quality
Fake ads, very cheap product. They are making it impossible to return and get a refund. Do not buy.
I will enjoy commenting on every single ad I can find in order to persuade others not to buy this falsely advertised product!
......
Edit!
Forced to pay twice the cost to return or offered 20% refund. Not worth the scrap material! Fake, thieves, cheap company! They should be prosecuted for their false ads and lies.
July 21, 2025
Unprompted review
Reply from Luxans
Hello Michael Martin,
we’re sorry the item didn’t match the ads and felt low quality. If you could reach out to us at hello@luxans.comwe’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
Scam
Scam. Says delivered 21/5/2025 but item has evaporated. Beware FB ads!
May 24, 2025
Unprompted review
Reply from Luxans
Hello Susan Brain,
thank you for flagging your concern about Facebook ads. We’re auditing those placements and the product page for accuracy, separate from resolving your delivery now.
If you could reach out to us at hello@luxans.com we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
TRAITORS!
UPDATE: Please don't believe the lies from this company who say they are offering a refund. They offered 10% and NOTHING more since. AVOID!!!!!
The ad on facebook shows you a supercool 'Traitors' hooded cloak. The photos show a sleek design and it is described as having a 'sensory friendly faux fur lining' and be made of 'French Terry cotton with a luxurious blend of spandex'
RUBBISH! - it is cheap nylon material which is brushed on the inside and very badly cut and sewn.
This is blatant lying by this company based in HongKong so it thinks it is protected from any Trade Description laws - and it probably is - I bought two - so £73+ down the drain! Seriously, you wouldn't wear these to a fancy dress as a joke.
Blatant lying and cheating. It seems people have been offered 10% back. I've only just contacted the company who don't work weekends, then saw this. - so that would mean I would have paid £60+ for 2 useless flammable pieces of fabric. I will be shouting it from the rooftops if so...
May 14, 2025
Unprompted review
Reply from Luxans
Hello Susie English,
we’re truly sorry the “Traitors” hooded cloak you received didn’t match the ad (French Terry cotton, sensory-friendly faux-fur lining). We’ll fix this now correct replacement that matches the listing or a fair refund, your choice.
If you could reach out to us at hello@luxans.com , we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
Another complete waste of money and…
Another complete waste of money and time, read the other 2 reviews. They dont give a shit cos they in china. You cant return as its prohibitively expensive to send to hong kong. Take to 10% and put the hoodie in landfill. Sucks. Scam. Spam. Shit. So much for customer service, carbon footprint, quality items. Give us your money and get lost.
May 7, 2025
Unprompted review
Reply from Luxans
Hello Tater Scott Wilson ,
we’re truly sorry you feel this was a waste of time and money. We’ll fix this now full refund or a correct replacement, your choice, once we verify your order.
If you could reach out to us at hallo@lovinal.com we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
It’s a scam
It’s a scam - don’t buy into it.
It was supposed to be luxury with faux fur inside and it does not.
If it’s a one off at least refund or replace - don’t offer a 10% refund, when I can get a better product for cheaper elsewhere.
Poor, very poor
April 26, 2025
Unprompted review
Reply from Luxans
Hello Fraser Whyte ,
we’re sorry the hoodie didn’t match the listing (luxury, faux-fur inside). We’ll fix this now—correct replacement or a fair refund, your choice. If you could reach out to us at hello@luxans.com
, we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
Scam Website - Avoid at all costs
Avoid this company at all costs
I unfortunately fell for the "luxury hoodies" that I saw advertised however the products they send are completely different to what is advertised on their website
I ordered a "cozy weighted hoodie" with a "sensory friendly faux fur lining"
The material was completely different, instead of the "luxurious French terry cotton" it is just polyester and there is no inner lining whatsoever
Customer service is no help whatsoever, apparently the differences are down to "different monitors and fiber optics records"
April 25, 2025
Unprompted review
Reply from Luxans
Hello Matthew Reid,
we’re truly sorry the “cozy weighted hoodie” with “sensory-friendly faux-fur lining” didn’t match the listing. We’ll fix this now—correct replacement or a fair refund, your choice. If you could reach out to us at hello@luxans.com , we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we would love the chance to turn this around for you.
Sincerely,
Luxans Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.