Luxbags by Jiaxin Reviews 

Shipping took slightly longer than expected, but the bag was exactly as described. Good pricing, as well.

I'm very happy with my purchase. The handbag arrived within one week of ordering. It was packaged well, and the bag is exactly as expected. I did quite a bit of my own research to authenticate it and all checked out. The only thing that caught me off-guard was the $156 UPS charge I received the day before delivery, which was required for receipt of the package.

Great communication with the seller. Authentic and beautiful bag! For sure I would buy again.

This is my 3rd bag. I bought from Luxbags. Outstanding quality and the details are 100 % perfect. Jiaxin responds really fast, no matter if you have questions to the bag or need support. Her knowledge about bags, colours etc is exceptional. I can recommend Luxbags 100 %

The service and the bag are amazing! Very reasonable prices for the curation that the company offers and they are every time willing to help you out in any doubt that you have

Jinxing is the most amazing girl. Very helpful and understanding I am only going to shop with Luxbags 🥰🥰🥰🥰🥰🥰🥰

Jiaxin is wonderful and very professional. She is highly communicative, too. She makes the process very easy. When there was an issue with shipping she took care of it. This is not my first purchase from her and will not be my last.

Purchased a bag liner for my Louis Vuitton Neverfull MM. Fits perfectly and is just what I was looking for. Really quick delivery too. Would definitely use Luxbags again.

Jiaxin is so professional, so nice and trustworthy. Everything went so smoothly. The site is reliable and offers authentic bags. Jiaxin incredible passionate with luxury bags. Shipping is fast and the bag are well-protected. Jiaxin even uses an external authentication service to verify the bag’s authenticity. I’ll definitively buy more bags from her in the future. Thank you so much!

The bag is GREAT so many compliments 💕✨

Found exactly the bag I was looking for! Accurate description of bag condition, great photos to show it, and it shipped quickly and looked better than exacted. Jiaxin was very responsive and accommodating, I even was able to add a second bag to my order! Very happy with my experience. Her selection is amazing too, so I will definitely shop with Luxbags again

I am so happy with my purchase! I asked a lot of questions and they were answered promptly. Very fair, fast shipping and my item was packed with care and professionalism. My purchase was just as described and more! It exceeded my expectations for a pre-loved handbag!

Great experience! Communication was great, shipping was fast and the item was just as described!

Legit bags. Beautiful bag. Lots of choices and very fast shipping. Would buy again!

An excellent experience; the product was in excellent condition, just as shown in the photos, and Jiaxin was very responsive to any questions or requests.

Quick processing. Item as described. Quick and friendly reply to my message in their chat. Everything was nicely package and quickly delivered!

Excellent I love my bag insert

I purchased a Bottega Veneta Large Hop in Fondant from Luxbags after the listing described it as “Never worn,” with no defects disclosed. Shipping was prompt, and I received the bag quickly after ordering. Unfortunately, upon inspection, I noticed several obvious issues within minutes, including small cuts in the leather on the handle and corner, a white stain, and fraying threads. Given the condition, these defects should have been identified and disclosed prior to sale.

When I contacted Jiaxin with photos and details, I was told the issues were likely normal Bottega Veneta quality variations and that they had not noticed them. I found this difficult to believe, as the flaws were immediately visible. The initial resolution offered was only $50 compensation on a $4,200 bag, which was unreasonable considering the undisclosed damage. I requested a full refund, as I would not have purchased the bag had the condition been accurately represented.

Although there was eventually agreement to accept a return, communication became inconsistent. After I promptly shipped the bag back using the provided label and confirmed delivery, my follow-up emails requesting confirmation and a refund went unanswered. Despite prior written agreement to refund the purchase, no refund was issued from her end and to this day, I still haven't received any additional communication from her end, which is an extremely poor display of customer service. Thankfully, I paid by credit card and was able to recover my money through a chargeback process.

Overall, this was a very disappointing experience, notwithstanding the fact that this was supposed to be my first luxury bag purchase! Accurate condition reporting and reliable customer service are essential when selling luxury handbags, especially at this price point and on the secondhand market. Based on my experience, I would strongly encourage buyers to exercise caution and thoroughly protect themselves when purchasing from Luxbags or similar secondhand sellers.

Incredible collection and bag came exactly as described/photographed. Jiaxin was very helpful at finding exactly what I was looking for!