Luxe Cheshire Reviews 370

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are often in excellent condition and exactly as described. Many appreciate the efficient and prompt delivery service, with purchases arriving quickly and well-packaged. People frequently highlight the exceptional service provided by the staff, describing them as helpful, knowledgeable, and friendly. Reviewers also commend the overall smooth and professional experience, from initial inquiries to the final delivery of their luxury items.

What people talk about most

Product

Customers had positive experiences with product quality and authenticity. Many reviewers praise items as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and fast delivery, with... See more

Service

Consumers find service to be positive. Many reviewers describe the service as swift, easy, professional, and... See more

Staff

People report positive experiences with staff, consistently praising them as knowledgeable, informative, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Absolutely gorgeous ladies it was a total pleasure purchasing a bag from this store. I was reassured with all my questions answered professionally . I choose to collect my bag from their beautiful sto... See more

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

Buy and sell authentic pre-loved designer items. We have a showroom based in Cheshire by appointment only.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

Love My Bag! ! have just made my first purchase from…

I have just made my first purchase from Luxe Cheshire and I am delighted! My LV bag arrived this morning and it is exactly as described. The transaction was smooth, very friendly and helpful. My WhatsApp messages were answered in minutes too. All went without a hitch- swift delivery and my bag was so carefully and prettily wrapped with a ribbon on top! I can highly recommend Luxe Cheshire and I wouldn’t hesitate to buy from them again. Thank you again! 😘

November 14, 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We are so happy that you love your pre-loved Louis Vuitton bag, we feel the personal touches add to your experience when shopping with us. We look forward to you shopping with us again.

Rated 5 out of 5 stars

Stunning shoes and bracelet

Stunning shoes and bracelet, I always use this company for keepsakes. Advice for buying Alexander Mcqueen trainers size up I only got a size 5 EU 38 because that's all that was being sold. Thank god I did because a size 4 ( my normal size would have been too small). The 5's fit like a glove

October 27, 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Hi Grace, that's very true, we recomend where possible on shoes whether to size up or down. We thank you for shopping sustainably and look forward to you shopping with us again.

Rated 5 out of 5 stars

Luxe - Perfect for pre lover high end products

I came across Luxe on Instagram by Rachel Lugo and decided to follow. I immediately fell in love with 2 bags 🙈 but had a number of questions. They were responsive for my requests of information and I ended up buying both. I picked up the bags as local to north west and was greeted by Georgina who was lovely. My bags are spot on to the description they said and will be buying again soon.

October 24, 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Denise we are so happy that you love your purchases so much, thank you for visiting us at our showroom in the heart of Cheshire. Georgina always welcomes everyone with a smile and we are looking forward to you visiting us again.

Rated 5 out of 5 stars

Really pleased With the lovely red…

Really pleased With the lovely red Jimmy Choo’s - great condition as described with box and original packaging. Arrived wrapped with a personal note and within 2 working days of ordering

October 24, 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Clare, we are so happy that you love your shoes so much, they were so pretty and at such a great price for Jimmy Choo's! We look forward to you shopping with us again.

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered my Fendi boots and got them within a week. Very well packaged and the product was amazing, loved them. Excellent quality and exactly how the pictures were shown. Great communication too. I will definitely be ordering from these again

October 21, 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Kelly, we are so happy that you love your beautiful Fendi boots so much. We look forward to you shopping with us again.

Rated 5 out of 5 stars

Burberry gloves

The item I bought was as described. A beautiful barely worn pair of gloves. The shipping was fast and I am very pleased that Klarna is available. It means I can purchase again in the future

October 10, 2022
Rated 5 out of 5 stars

Fantastic experience purchasing a…

Fantastic experience purchasing a Chanel bag at Luxe Cheshire. I discovered the company online and spent time following them on social before making a purchase. I found the team very helpful and responsive to my questions and my item arrived quickly. It was well packaged and beautifully wrapped. I will certainly shop with Luxe Cheshire again.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

First time purchasing from Luxe…

First time purchasing from Luxe Cheshire this week. I saw a Chanel bag that I have always loved but was now discontinued. Snapped it up on Wednesday and received it on Friday. Perfect condition and a fair price. Really impressed and will keep an eye out for more Chanel treasures on your instagram stories. Thank you

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

I’ll be back!

Lovely, personal and very responsive service. I received a video of the bag I was interested in and my questions were answered quickly. Would definitely recommend and will definitely use again

September 10, 2022
Rated 5 out of 5 stars

Fantastic!!

Amazing pair of shoes for a great price! Super speedy shipping and packaged really well!

August 29, 2022
Rated 4 out of 5 stars

Lovely bag, as described

I love my bag and it was well described on the site. Photos were accurate. It was also dispatched quickly. Customer service not great though so I’ve deducted a star. I emailed and also asked a question through the website and neither were answered.

August 22, 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Hi Katherine, We're pleased you are happy with your bag, however we are sorry to hear you are not happy with the customer service. We can see that we answered your first email on the 2nd August, apologies that a later response wasn't made to you, this is not the level of customer service that we usually offer. As a way of an apology please get in touch and we will give you a discount code off your next purchase.

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