Luxecare UK Reviews 

264
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, finding them easy to use. Many highlight excellent customer service, with staff described as caring, helpful, and quick to resolve issues, even out of warranty. Delivery is often fast, reliable, and well-packaged. However, some customers noted significant delays or non-delivery of orders, experiencing long waits and poor communication. A few people also reported product issues, such as water flossers with weaker pressure or leaking nozzles. Some reviewers were not happy with customer service, citing unresponsiveness or failure to resolve problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and effectiveness... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products... See more

Customer service

Customers had positive experiences with customer service, often describing it as exemplary, fantastic, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, frequently describing products as easy and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and rapid delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price. However, there are too many functions, I just want to clean my te... See more

Rated 5 out of 5 stars

My Luxe Sonic toothbrush has been brilliant. It has really helped me with my gum weakness and made looking after my teeth a much more comfortable and pleasurable experience. The choice of cleaning... See more

Rated 5 out of 5 stars

Excellent Company to deal with. After spending much time searching for a head shaver as a gift for my Husband, he was delighted with this shaver from Luxcare. Light and easy to use, gives a good cut a... See more

Rated 5 out of 5 stars

Excellent company, excellent products & customer care. The toothbrush is excellent value for money. I’ve used sonicare for so many years, over priced poor quality now so I decided to try another brand... See more


Company details

  1. Health and Beauty Shop

Written by the company

Discover your ultimate self-care sanctuary with our premium personal care products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(264)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product

Amazing product, easy to use and better than its Braun equivalent . The continuous pulses make it easy and convenient to use without having to hold down the button continuously.
It’s lightweight, compact, simple and easy to use.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Swift posting & Delivery. Quality superior robust item, well packaged.
Easy to charge USB port. Instructions clear.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent aftercare service

Excellent aftercare service. My Luxe water flosser developed a fault. I contacted the company and they are happy to replace it free of charge.
I would certainly recommend this company.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Peter from Customer Service is the man

Peter from Customer Service is the man. My device broke within warranty but was out of stock. Luxe kindly offered to replace with another product, even one more expensive in good faith. He helped me pick something as a gift for my wife. Top man.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

My water flosser wouldn’t work so I got…

My water flosser wouldn’t work so I got in touch with Luxecare and received a reply to my email almost immediately (and on a Sunday!). I emailed Peter back and told him what had happened and it was decided that they would send me a new flosser. How refreshing dealing with a company who care about their customers. Overall my experience with Luxecare has been so professional and positive. Thank you Peter.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had an experience with this product

I had an experience with this product. Luxe care kept me informed from the start. My order arrived quicker than I thought it would. The product looks like it is well made. It works as I expected it to work.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

My Luxe Sonic toothbrush has been the best

My Luxe Sonic toothbrush has been brilliant. It has really helped me with my gum weakness and made looking after my teeth a much more comfortable and pleasurable experience.
The choice of cleaning programmes and the ability to alter the strength of the brush action is perfect.
My Oral care has never been so easy.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer care

Initially I received a faulty unit. It would only work for about 15 seconds and then the battery would should as empty.
I contacted customer care and they were very responsive and agreed to send me a replacement after I sent a video showing the unit draining from 100-0 in seconds.
I received the replacement unit which is excellent. It is a great product. Customer care were very helpful throughout, and very focused on customer satisfaction.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am delighted with my water flosser

I am delighted with my water flosser and it is far more efficient than my previous one. My emails to the company were replied to promptly and politely and with all the information I needed. I would not hesitate recommending the company and their product to friends and family.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy resolution

We had an issue with a product which has been resolved very speedily and to our complete satisfaction. Great products and service.

March 4, 2026
Unprompted review

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