April 26. Tried to upload images of a bag for quote/sale. Failed, emailed to let know of fault, no reply. DM no reply. Aug 26. Spotted a bag Im very intetested in. No reply on "chat to an expert"... See more
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Great product, excellent prices. quick delivery no hassle as DHL gives you choices of how you want your package received definitely makes so much difference especially like me as I work Mon/fri mornin... See more
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Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Th... See more
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What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists! Without saying a word he was able to sell two bags to me as the quality... See more
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Company details
Written by the company
Buy & Sell Pre-Loved Luxury Goods
Contact info
Liverpool, United Kingdom
- luxecollectivefashion@gmail.com
- luxecollectivefashion.com
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Luxe Collective Fashion
Hi Kelly,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
Fantastic service and wonderful…
Fantastic service and wonderful products.
I have purchased 2 items from Luxe Collective and both experiences have been fantastic. First item was just as described, shipped out quickly and updates on order status were frequent.
2nd item experience was exactly the same but unfortunately the boots were a little too small for me. The return process was really easy, I had a personal email from the team acknowledging my return and the funds were back in my account within 24 hours of them receiving the return package.
Not an issue for me but be mindful returns are the buyers responsibility.
Highly recommend, a great way to buy pre loved luxury from an honest and professional company. I will 100% be a long term customer
October 4, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Becky,
Thank you so much for taking the time to leave this kind review!
We always strive to provide each customer with an exceptional shopping experience from start to finish, and we're so glad to hear that this has been achieved on this occasion!
We hope that you love your item and look forward to helping you again in the future!
Many thanks - Elli
Do NOT consign with this Company!…
What a tacky second rate little company this is. When they fail to sell your item you’ll be charged £40 to have it returned. They’ll spout some rubbish at you about the fee covering the cost of cleaning (utter nonsense), storing and photographing your item, but will accept no responsibility for the fact that they were unable to do their job and make a sale. Yes this ‘fee’ is mentioned in the terms and conditions (in tiny text at the bottom of their emails), but the way it’s worded would lead you to believe that after 3 lots of reductions over a period of months, the item will
be returned if still not sold. However this is not the case. Instead they’ll hold your item hostage until you pay £40 to have it back.
Other consignment companies that conduct themselves with some class and dignity, like Xupes and Bagista will return your items free of any fees if they don’t sell, and actually apologise for the inconvenience - an embarrassingly stark contrast to this tin pot organisation.
So save yourself time and aggro and use a professional alternative to Luxe Collective - preferably anywhere that isn’t run by a bunch of silly amateur boys
October 2, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Nicola,
Thank you so much for taking the time to leave us this review and we're so sorry to hear of the issues you have faced in regards to consigning an item with Luxe Collective.
We cannot apologise enough if the the terms and conditions for our consignment offers were not made clear enough at the time in which our buying team issued your consignment offer. Rest assured it is not our intention.
Upon accepting an offer issued by our team and sending your item to our HQ, this means that as a customer you have accepted the terms and conditions which are outlined in the offer email.
In our terms and conditions it clearly states that "you can request for the item to be returned at any time subject to a £40 processing & delivery fee.".
As a company we will list your item on our website indefinitely until the item does successfully sell, if your item does not sell then you are more than welcome to request a return at any time. In the terms and conditions we do not specify a time line in which we can guarantee your item to sell so we are extremely sorry if this has been different to any other pre-loved consignment services you have used!
However, as mentioned previously we cannot apologise enough if this was not made clear enough to you when receiving your offer email.
The £40 service fee is in place to covers several costs, including: tracked and insured return postage, authenticating your item, cleaning your item, photographing and storing your item plus the initial postage label you receive from our team.
Please accept our sincerest apologies for this and for any inconvenience caused. We understand that this fee can be frustrating, and while we deeply value you as a loyal seller, we are sadly unable to make exceptions or waive this fee for individual sellers. This policy is applied to all sellers to ensure fairness and consistency amongst our services. Again, we really are so sorry about this, however we hope you can understand our reasoning for this decision.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you by this matter and please know that your feedback has been greatly appreciated.
We hope that this has now helped to provide more clarity on our policy, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com. We are always here to assist in anyway that we can.
Many thanks - Elli
Excellent
I’ve had a few bags & shoes from Luxe & they’ve always been excellent, perfect in every way. Fab value for money & quick, tracked delivery. See you soon xx
September 26, 2024
Reply from Luxe Collective Fashion
Hi Teesha,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
My transection was reversed only…
My transection was reversed only because your team suspected fraud on my account now I lost the two pairs I loved the most,so the experience wasn’t very great
September 26, 2024
Reply from Luxe Collective Fashion
Hi Thato,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced some issues when purchasing from our website.
Sadly our team had to cancel this order as it had come to our attention that your recent order had been flagged as fraudulent by our website operator. It is our company policy that we do not fulfil any orders when they are flagged as fraudulent by our website operator. Sadly, as a business this is just not a risk we can take.
We cannot see the full fraud report, but your bank will be able to give you more details on this. We can confirm that your money has been reverted immediately and should be back with you within the next 5 working days.
You are more than welcome to re-purchase this item using an alternative payment method and if this is successful our team would be more than happy to dispatch your item.
Again, we are really sorry about this and we hope you can understand our reasonings for this decision.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you during this time and please know that your feedback has been greatly appreciated.
Many thanks - Elli
Great for purchasing and selling
Having been a past purchaser if of bags from this company, I used this company for selling some older bags. From start to finish the whole process was painless. The online selling platform keeps you updated with the original offer, when item is received into their warehouse, item sold and payment made. Brilliant cannot be faulted.
September 30, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Anne,
Thank you so much for leaving us this lovely review!
We're so happy to hear that you have had such a positive experience both buying and selling from us.
Thank you for choosing to sell with Luxe Collective!
Many thanks - Elli
Very efficient company with swift and…
Very efficient company with swift and easy to sell your items. Highly recommended!
September 12, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Kim,
Thank you so much for this lovely review!
Our team strives to make the selling process as quick and easy as possible, so we're thrilled to hear that you've had such a positive experience!
Thank you so much for choosing to sell to us, and we can't wait for you to continue your selling journey with us!
Many thanks - Elli
Horrible customer service
Horrible customer service. It feels as if they stole my products. Will never use them to resell and would not recommend them.
September 3, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced some issues when selling with us.
In order for our team to best help resolve the issues you faced as quickly as possible, we would kindly ask for you to reach out to our team at customercare@luxecollectivefashion.com. We are always here to assist in anyway that we can.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you during this time and please know that your feedback has been greatly appreciated.
Many thanks - Elli
I sold my bag via Luxe Collective and…
I sold my bag via Luxe Collective and it was a brilliant process. I was kept up to date on the process and it was sold within a couple days and the money was in my account as agreed!
Highly recommend for selling
September 13, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Kathy,
Thank you so much for this lovely review!
Our team strives to make the selling process as quick and easy as possible, so we're thrilled to hear that you've had such a positive experience!
Thank you so much for choosing to sell to us, and we can't wait for you to continue your selling journey with us!
Many thanks - Elli
One of the favourite site i found
One of the favourite site i found. Got some recommendation from people to selling items with luxe and I really the luxe collective offer such nice price. Sold my consignment item within 7 days and happy with it. Sold to them few designer bags, will do in future.
August 10, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Murshida,
Thank you so much for taking the time to leave us this lovely review!
Our team is overjoyed to hear that you've had such a positive experience selling to us via our consignment service.
We always aim to make the selling process as quick and easy as possible, so we're so happy to hear that this has been achieved!
Thank you again for choosing to sell to us, and for recommending us to others! Our team really does appreciate it.
Many thanks - Elli
Easy process paid on time
Easy process paid on time would recommend and definitely use again
September 11, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Charlotte,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
Definitely will be using again.
I recently used this company for the first time. And I have to say how great my experience was. Definitely will be using again and recommending them to friends and family.⭐️⭐️⭐️⭐️⭐️
September 4, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for leaving us this lovely review!
We're so happy to hear that you have had such a positive experience from us.
Our team really appreciates it.
Many thanks - Elli
My purchase
When I received the bag , the strap was a lot shorter than I expected and was very used compared to the rest of the bag
August 29, 2024
Reply from Luxe Collective Fashion
Hi Becky,
Thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have been left feeling disappointed by the way in which your item was received. Our team's goal is to provide accurate imagery and descriptions of all items listed on our website, so please accept our sincerest apologies if you feel that this has not been achieved on this occasion.
Please know that all of our items undergo rigorous quality checks upon being received into our HQ, so we really cannot apologise enough that you have received your item in this way.
I'd really like to assure you that this is not reflective of our usual standards of business and please know that I have now flagged this with the relevant departments to review.
I can see that this order has now been refunded in full and we would kindly ask for you to allow up to 5 working days for this to be reflected back to your original payment method.
In the meantime, for any future purchases that you are not completely satisfied with, please do not hesitate to reach out to our customer care team and we will be sure to investigate this further to provide the best possible resolutions for you.
Despite this, we are really are so sorry to hear that the item you received has left you feeling this way and please know that this was never our teams intent. Your feedback on this matter is greatly appreciated and please be assured that we have now passed this onto the relevant department to consider moving forwards.
We understand that you have returned this order to us, however we would still really like to thank you for taking the time to submit to us and we hope that this experience does not prevent you from considering our services again in the future.
We hope that this has now helped provide clarity on this matter, but if you have any further queries then please do contact our customer care team and we'll be sure to assist in anyway that we can.
Many thanks - Elli
Perfect experience
Perfect experience, I have been on the hunt for these specific boots for months and couldn’t find any at a reasonable price, until I found luxe collective! I ordered them and they were despatched the same day, perfectly packaged too! I will 1000% be ordering with luxe collective again.
August 29, 2024
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive first-time experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
Sent items to be sold
Sent items to be sold, 3 were not up to standard which I do not have an issue with. But they have then charged me £20 per item to return items. Yes I signed the form to agree to this but asked could they not box items together for a lower postage. Got told no and the reason they gave on email did not match the reason website, so I assume it’s to make the most money they can off someone. I have bought and sold items to them for years and asked for this loyalty to be returned by providing excellent customer service but obviously £40 meant more to them than my loyalty so I will be using one of their competitors from now on. Profits over customer service, shameful!!!
September 9, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Nicole,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced these difficulties when trying to sell with us.
Unfortunately, it is our company policy, that any items rejected due to quality issues are subject to a £20 quality control fee. As you have mentioned, this fee is outlined in our terms & condition that are accepted by yourself prior to submission, as well as listed on the sell to us information page on our website.
This fee is in place to covers several costs, including tracked and insured return postage, quality control, and the initial postage label you receive from our team. Because of this, we are sadly unable to combine postage on multiple items that require return. Please accept our sincerest apologies for this and for any inconvenience caused.
We understand that this fee can be frustrating, and while we deeply value you as a loyal customer / seller, we are sadly unable to make exceptions or waive this fee for individual sellers. This policy is applied to all sellers to ensure fairness and consistency amongst our services. Again, we really are so sorry about this, however we hope you can understand our reasoning for this decision.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you by this matter and please know that your feedback has been greatly appreciated. We've now passed this onto the relevant department and we'll be sure to consider this moving forwards.
We hope that this has now helped to provide more clarity on our policy, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com. We are always here to assist in anyway that we can.
Many thanks - Lucy
Wow wow wow
Omg I've bought loads now but wow the winter marc jacobs patent leather bag is stunning. Not a mark on it. Original dust bag. I'm in love.
The gucci sunglasses for my son were a fraction of the price and he adores them. 10/10
September 9, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Samantha,
Thank you so much for taking the time to leave us this lovely review!
Our team works really hard to provide each and every customer with a high quality service, and we're so happy to hear that this has been achieved and you love your new items!
Thank you for choosing to shop with us and we look forward to your next purchase!
Many thanks - Lucy
Website is easy to you
Website is easy to you. Quick delivery streamlined shopping experience thank you
August 27, 2024
Reply from Luxe Collective Fashion
Hi Chantal,
Thank you so much for taking the time to leave us this review!
We're so happy to hear that you've had such a positive experience shopping with us.
We hope you love your new items and look forward to your future purchases!
Many thanks - Lucy
Extremely unfair pricing for sellers
Extremely unfair pricing for sellers. I've tried to sell a few items through LC and I'm left totally horrified by the prices offered. None of it makes sense. I wonder if they actually research pricing prior to making offers, as every single time I've tried to sell through them I'm left borderline insulted by the price offered.
August 26, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Ony,
Thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have been left feeling disappointed by the offers received from our team. Our goal is to always provide our sellers with fair and competitive prices, so please accept our sincerest apologies if you feel that this has not been achieved on this occasion.
We'd like to assure you that all of our offers are based on comprehensive market research. Our team regularly conducts continuous evaluations of other resellers and market trends to ensure that our offers are aligned with current market conditions. Additionally, our offers take into account a variety of other factors, including:
- Popularity
- Seasonality
- Brand
- Style
- Colour
- Size
- Condition
It’s also important to note that not all items retain their value, even if they are in brand new condition. Market demand, trends, and other influences can impact the re-sale value of an item, regardless of its condition.
Despite this, we are really are so sorry to hear that our offers have left you feeling this way and please know that this was never our teams intent. Your feedback on this matter is greatly appreciated and please be assured that we have now passed this onto the relevant department to consider moving forwards. Additionally, if you ever wish to receive more detailed feedback about an offer, then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com and we'd be more than happy to provide this.
We understand that you have not accepted our offers on this occasion, however we would still really like to thank you for taking the time to submit to us and we hope that this experience does not prevent you from considering our services again in the future. We hope that this has now helped provide clarity on this matter, but if you have any further queries then please do contact our customer care team and we'll be sure to assist in anyway that we can.
Many thanks - Lucy
Great service and very honest
September 4, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Glyn,
Thank you so much for taking the time to leave us this kind review!
Your support really means so much to our whole team and we're so happy to hear that you love what we do.
Thank you again and we hope you have a lovely day!
Many thanks - Lucy
Effortless Selling Experience with Luxe Collective – Highly Recommend
I’ve sold many of my luxury items to Luxe Collective, and I couldn't be happier with the experience. I had several pieces I no longer used and wanted to give them a new home, and Luxe Collective made the entire process so easy and efficient.
From the moment I reached out, their team was responsive, professional, and quick to assist with everything. The selling process was incredibly smooth—once I sent my items in, they quickly appraised and processed them. I was impressed with how fair and transparent they were with their offers, and payment was received promptly.
Overall, Luxe Collective is a fantastic company, whether you're buying or selling. They make luxury fashion accessible and stress-free for everyone involved. Highly recommend for anyone looking to declutter their wardrobe or shop for high-quality designer pieces!
Famida
September 2, 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Famida,
Thank you so much for leaving us this review!
We always strive for our selling process to be as quick and efficient as possible, so we're so happy to hear that this has been your experience!
Thank you so much for choosing to sell to us, and we really hope that you consider using our services again in the future.
Many thanks - Elli
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