Get Luxe light uk Reviews 

I eventually received the two Luxelights that I ordered, one for myself and one as a Christmas gift for my husband. It turned on out of the box but needed a full charge to reach optimum brightness. Initially this was great, spans a wide area and is a bright light. However, I use it for dog walking and when the battery runs down, there is no warning, it simply switches off. After the third time of being stranded in the dark and having to resort to my phone to get back, I stamped on it and threw it in the bin. It was advertised as ideal for using when out and about but for a woman on her own, cannot be trusted. I don't want to give my husband his at Christmas now as he will likely experience the same thing and as they weren't cheap, this is a real waste of money.

The light arrived from China after quite a delay - it worked twice for approximately 5 minutes each time. Then ran out of battery, and after I charged it it started flashing and wouldn't switch off (had to leave it in a cupboard). I have tried to contact then to arrange a replacement but they have not replied.

At first, was quite happy. Luxelight sent me the wrong order but when I responded they were very quick to reply.
First Luxelight response was 8 Nov, and now well into December I’m getting the same duplicated response.
Quite liked the Light - God help you if you have to contact them.

Rewriting review as customer service very kind and responsive, one star lost for shipping delay and shifting of offers..

First order was bit slow but products were great (did not come with carry case offer which was a bit frustrating as the offer added free cases to all purchases in the lead up to Xmas)
We then sadly discovered there is a scam imitation site tryluxelight dot shop who are not affiliated with them but look very similar - so be careful of this!
Hailey at customer service was great and prompt with email replies and helped with the most recent order I put in as a return customer.
Ideally we would have a standard log in password for repeat purchases but it seems to go via a ‘shop’ link that I was unfamiliar with at first/ but you can see past orders once you enter via this process.
Current order so far in progress!

I ordered one luxelight head torch. I received email confirmation of ordering one.
On my bank statement they had taken two separate lots of £24.99.
I emailed them to say they had charged me twice. Their return email stated I had ordered a headlight and a box of 5 headlights which was also £24. 99.
Somehow they had added that after. I paid by SHOP and I could see then that another item had been added.
It took several emails to get my money refunded as they only wanted to refund me for one!! Ironic... when it was the other way round they said I'd ordered 2.
Every email was of me having to state the facts. Like banging my head against a brick wall.
Eventually after I told them id take it further , i got both refunded. They would not give me the £4.25 postage back i paid to send all items back.
Beware ordering from this company!!.

3 weeks and no lights, and no response to emails.
Pretty sure I've been conned out of £35.
Gutted 🙁

Purchased 6 head torches on the Black Friday deal, no torches have turned up, customer service is non existent, I’ve emailed just to get ignored, this is a dodgy scam my company. Do yourself a favour and do not buy from them

Looks great but isn’t!

Hubby is a plumber and used this once then gave up as the light is so sensitive to movement it kept switching on then off.

You think the goods are coming from UK but they are not. Long lead times and nobody replies to emails. Also meant to get a free carry case but never received. Avoid at all costs!

Took weeks to arrive and product received is not as advertised, not luxelight branded. Absolutely awful - don’t waste your money!

Absolutely shocking battery life. Only had the dog collar and head unit for a couple of weeks and they’re constantly on charge. The are not even lasting a couple of brief walks, around 40mins in total and they’re exhausted again. They don’t just fade out either. They go off very quickly.

Tried to return them. But they have to be unused and in perfect package condition. Hardly easy to return…especially as anyone buying these will have used them.

Useless junk and the 30 days return window is a joke

This is a con. I didn't look closely enough at the website. If you read the returns policy it's completely flawed with inconsistency and irrelevant information (talking about perishable foods). You can also buy them on Amazon for £7. Very annoyed with myself for being sucked in.

Order not received, never sent a tracking number.

Avoid

Purchased 2 of there at £35.99.
Shipped from China, the box it came in said ‘all perspectives induction headlamp’. Which fondly resembles the exact box that one of your marketing reels said it wouldn’t come in. One internal head bands had stated to come away exposing some wires underneath. One battery lasts around 40 mins and the other lasts 20 mins if you are lucky. Really handy when you are walking the dog early morning in a field and it runs out. The exact same ‘perspective induction headlamp’ is on Amazon for about a fiver and on SHEIN for £3.11. The little cases are not worth £12.50 each like. Luxelight? Nah, Scamlight,

Dog collars. Battery inadequate runs down in less than an hour, poorly constructed and doesn’t appear to be waterproof.
Flashy website with no correlation to the reality of the product.

Ordered on 21st and still waiting. Tracking number not recognised by Royal Mail. Clearly coming from China if it ever comes at all.

Edit. It arrived eventually and is actually better than I expected. It was a gift for my daughter who seems pleased.

As with the last review I ordered the lights and they took my money on the 15th November.

Chased on the 22nd and promised that the goods were on their way. Still nothing.

Have now asked for my money back, let’s see what happens.

Worked great for 3 dog walks and now won’t charge at all . Gutted

I placed order on 21st November, now 27th November nothing. I've sent them 2 emails chasing them,no reply nothing .
I don't expect to have to wait so long.Feels like I've been conned.

My experience thus far is based on the fact that after almost two weeks I still don't have my order, despite the 48hr delivery indication at checkout.

I ordered five lights on 15.11.2025 and was advised that delivery would be by Royal Mail tracked 48hr service. Unfortunately at no point did the website or order acknowledgement mention this would be after they are shipped from China. Between ordering and now, they have taken 8 days to get from China to the UK, but since the 23.11.2025, the lights have been sitting at the Royal Mail depot in North London. I have not received any further correspondence and at present have no idea when or if they will be delivered.

This is a pretty poor customer experience.
I will update this review once or if I receive the products but for now I cannot recommend this company.

Would have been quicker and simpler to order from Amazon.