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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the glasses exceed expectations in terms of craftsmanship, luxurious feel, and stylish design. Many consumers highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated. The delivery service is also frequently commended for its speed and efficiency, with many receiving their orders quickly and securely packaged. However, some people were dissatisfied with the quality, describing it as cheap and plastic-y, comparable to much lower-priced alternatives. Additionally, a few reviewers mentioned issues with customer service, specifically noting a lack of responsiveness from the owner.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the frames and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the impeccable,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and quick... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

excellent price!

I really had second thoughts by buying glasses over the Internet, but when I got them, I love them!!! Much cheaper buying from them!!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Stylish Glasses, Outstanding Care

After years of avoiding wearing glasses despite my prescription, I discovered lux frames. Impeccable quality, elegant design, and truly outstanding customer service. I can finally see clearly… and in style!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the service was as amazing as…

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeling it as well as the ladies eheh!
100% recommend, me personally won’t get sunglasses from anywhere else!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Best prescription specs I’ve worn

Best specs I’ve worn. Quality specs, quality service. Second time buying from Luxframes. This time I got the prescription rimless shades and they were absolutely perfect. Did not hurt my eyes at all and the build quality is solid. Customer service on point!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quality

I recently purchased a pair of lux frames and I would definitely recommend. Top quality frames and also efficient delivery process.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Got the two for one prescription deal

Got the two for one prescription deal. I used to wear my cartiers a lot , but the craftsmanship and the compliments I get with the LuxFrame glasses is crazy. I’m definitely getting more of them , I have to build my collection. And their customer service is A1, they definitely make you feel appreciated from the moment you place the custom order till the day they ship. Safely packaged and secure.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Coldest shades out there

These are easily some of the coldest shades out there and I think the excellent customer service for me gives Lux Frames the edge in this market.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

My first time buying lux frames and I…

My first time buying lux frames and I would just like to say the quality of the product is outstanding and also the customer service was 10 out of 10.

Very happy with my purchase and will be back again for more.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Lux frames

The experience lux frames provides is exceptional,
I requested these glasses 2 weeks ago, time limit was 3 weeks and he provided them within 2 weeks with exceptional customer experience and the commitment to please his customers.

The quality of the glasses feel amazing, the prescription is clear as day giving me no problem to see, on top of it transition into brown.

Hit up Lux frames for ur frames u won’t be dissapointed

July 3, 2025
Unprompted review

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