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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Prescription process different class!

I’ve been purchasing frames from Lux for a few years now and cannot fault them. The service and quality is different class. I recently purchased my first prescription pair and I was a bit cautious doing this online but the service I received was exceptional right from the start. Will definitely be getting more, the quality and vision is perfect!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Lux frames or nothing



I’ve been shopping with Lux Frames since 2019, and my experience has been consistently excellent. The customer service is top-notch, with friendly and knowledgeable staff who always go the extra mile. They offer prescription lenses as well, tailoring everything to your needs. The quality of their sunglasses is outstanding—stylish, durable, and worth every penny.

I only shop with Lux Frames for my sunglasses needs because they never disappoint. I highly recommend them to anyone looking for luxury sunglasses and exceptional customer service. Ten stars every time!

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process good design good quality

The process was seamless. I selected my frames and sent over my prescription and eye distance measurements within 2 weeks of ordering i received them, and I am quite happy with the build, how they feel and look. Unlike most retail places, they gave me tools for adjustment should I need and instructions on how to adjust. Lux frames are a highly suitable choice for those seeking an alternative to retail options.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Received my prescription frames today

Received my prescription frames today, got 2 pairs one for everyday and one with tints, amazing quality and style for the price, and the service was second to none in dealing with the prescription requirements and making sure it was done correctly.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Quality frames

I’ve purchased a few glasses from Lux Frames and the whole process has always been seamless. The communication throughout has been excellent and the quality of products is like no other. If you’re looking for top quality and stylish glasses look no further than Lux Frames

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional glasses

Exceptional glasses. Love the different colours available. Definitely will come back for some further pairs. Quick and easy purchase, delivery was smooth.

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

glasses were in bad conditions

glasses were in bad conditions , you guys deserve a zero star.I don’t even think y’all losers put much work into dis stupid glasses give me my money back . Come on you guys have the audacity to called dis thing frames smh

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Quality from LuxFrames 100/10

Quality frames. Best in the industry none of that cheap plastic; real metals, real craft. Personalised prescriptions to top it off! There’s no going wrong when choosing LuxFrames they go above and beyond. My go-to for many years - Excellent & Efficient service. 👏🏽✨

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 would buy again

Glasses were as shown, quality is amazing, and service was really good. I was expecting my package after 3 weeks however it came before. 10/10

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Quality 10/10

Have bought from similar businesses before but had issues due to poor quality, however was very pleased with the products I revieved.

Prescription lenses that look good and are functional with high quality is very important to me as someone who always looks out for these features so I can gladly say I was not disappointed.

Would buy again.

October 29, 2024
Unprompted review

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