LUX IPL Reviews 26

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Very bad experience. I bought Ipl hair removal few weeks ago. Product doesn’t work so I contacted them to get a return code he never sent me. So i applied dispute resolution, after that received threa... See more

Rated 5 out of 5 stars

Great value. Arrived quickly and delivery communication was good. Only used once so too soon to comment on effectiveness but easy to use.

Rated 1 out of 5 stars

AVOID THIS COMPANY the name of this person is Abubakar Vans Do not trust this person or company. The item took almost 3 weeks to arrive. They ignored every email I sent them. The phone number on the w... See more

Rated 1 out of 5 stars

Absolutely shocking customer service! As a matter of fact customer service does not exist!! The appliance is total rubbish and a waste of money. I requested a refund the day I received the item and s... See more


Contact info

2.2

Poor

TrustScore 2 out of 5

26 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible company

Terrible company.
Emailed regarding return of my item wouldn’t let me return, they then mentioned about it being 2 weeks since having the product (been a busy bee forgot to attempt return) but in the policy states 30days. Had no contact since that email. Customer service is appauling.
Item didn’t even work in the end.
Waste of money. Even more of a terrible company ☺️

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company.
They sent the incorrect product. When I contacted them, they offered me a 10% discount. I explained that I wanted a full refund or the correct item sent.
Since then its been radio silence from them. They havent replied to any of my correspondence and now Ive been left with an item that I do not want!
Also, don't be fooled by the reviews on their site (as I suspect they are not genuine), I have left a review and it does not appear on the site.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. The company is posing under a similar name as a reputable brand Lux Skin. I tried to cancel my order but no reply. Google Ads should really take these down!

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. Ordered from the website on the 23rd of June and meant to be free next day delivery. Onto 25th of July and still haven’t received anything. Tracking said it was on its way and never updated any further. I’ve emailed 3 times and nothing. For all these 5 star reviews their customer service is shocking. Nothing short of a scam

June 23, 2025
Unprompted review

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