Be very careful when ordering from Luxplus. What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow stro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back. They also continue ch... See more
Company replied
❤ I've been a customer for 5 years . I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. I... See more
Company replied
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
Company replied
Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super superrrt
May 2, 2023
Unprompted review
Reply from Luxplus Sverige
Hej Vitalij,
Tack snälla för ditt omdöme, det glädjer oss. 🌸
Önskar dig en fin dag!
Vänligen,
Luxplus
I love all the products i have so far…
I love all the products i have so far purchased from you. The collagen face products are amazing.
April 23, 2023
Reply from Luxplus Sverige
Hi Jovia,
That makes us very happy to hear, thank you for your kind review.🌸
Wish you a lovely day!
Kind regards,
Luxplus
General review
Luxplus.se has good products and affordable prices for members. I experienced delay in order delivery only once and the rest of my orders arrived on time. Thank you!
April 16, 2023
Reply from Luxplus Sverige
Hi Fatou
Thank you for this review!🌸
You are welcome to contact us at kundtjanst@luxplus.se and tell us how we can improve and get your rating up to 5 stars 🤩
Kind regards,
Luxplus
So much variety that it's nice to get…
So much variety that it's nice to get everything in one place. Missing a star because the prices aren't always the cheapest Vs competitors. I find they compare prices from the highest priced seller and then the discount you get is an average or sometimes more than the sale price of competitors prices. That's business for ya.
April 16, 2023
Reply from Luxplus Sverige
Hi Katherin,
Thank you for your review and feedback, we appreciate it a lot. 🌸
And also thank you for choosing Luxplus.
Have a nice day!
Kind regards,
Luxplus
Very Good i like it
April 9, 2023
Reply from Luxplus Sverige
Hi Fatiema,
Thank you for your review! We are happy to hear that you like Luxplus🤩
Have a good day!
/Luxplus
You can enjoy competitive prices and…
You can enjoy competitive prices and free delivery with membership but it is paid and renew every month. Still I found it beneficial to become a member
April 9, 2023
Reply from Luxplus Sverige
Hi Amna,
Thank you for this review!🌟
Regards,
Luxplus
My first go to place for skin & haircare products
Great selection of brands and products to an unbeatable price. Quick and easy delivery.
April 7, 2023
Reply from Luxplus Sverige
Hi Elin
Thank you for this review 🌸
regards,
Luxplus
Reply from Luxplus Sverige
Hej Signe,
Tack för ditt fina omdöme! 🌸
Vänligen,
Luxplus
Thes best products
March 26, 2023
Reply from Luxplus Sverige
Hi Aleksandra,
Thank you for this review🌸
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Hodan,
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
We buy our products from some of the largest and most established suppliers throughout the EU.
We also carry out quality control checks to ensure that products are up to standard before they are sent out to customers. We can guarantee with 100% certainty that all the products that you purchase from us are genuine.
Have a nice weekend!
Kind regards,
Luxplus
Great price, delivery and support
Great prices and delivery time were also good. I had an issue with a product, and they answered relatively quickly and also provided a great solution, so I'm very happy. I highly recommend buying from this company. I've already done so twice.
March 23, 2023
Unprompted review
Reply from Luxplus Sverige
Hi,
Thank you so much for your kind words about us, we appreciate it a lot. 🌸
Have a lovely week!
Kind regards,
Luxplus
Quick delivery and good prices
March 19, 2023
Reply from Luxplus Sverige
Hi Sania,
Thank you for your review, we really appreciate it. 🌸
Wish you a lovely day!
Kind regards,
Luxplus
Such good service, I decied to renew my membership!
After another online shop messed up my order, I decided to try LuxPlus because they had the product I needed: Hydrogen Peroxide stabilized with a very small amount of phosphoric acid. This is nice for house plants to get rid of fungal gnats. My order arrived quickly from Denmark to Finland and it was packaged well. The customer service rep in Finland was excellent. I ordered the last 2 bottles and mentioned that I would like to buy more on a regular basis. A couple weeks later, I checked the LuxPlus website and the product was in stock, so this time I ordered 4 bottles. The service seems reliable, fast shipping, and I'm 100% satisfied. Thanks to everyone at LuxPlus! Keep up the good work!
March 10, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Marti,
Thank you so much for the kind words about us, we appreciate it a lot and are happy that your are satisfied with your order.
And also, thank you for choosing Luxplus! 🌸
Wish you a lovely day!
Kind regards,
Luxplus
attention
scammers, I bought some air fresheners and they have sent me the cost of a subscription that I have not done. If so many people have the same problem, the problems are not the people but your company, it is incredible that people have not reported it to customer service.
March 8, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Nova,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept
I still have not gotten my order in…
I still have not gotten my order in over a week even after asking what was happening 4 days later
Can someone tell me if DHL are on strike.. if the consignment was never issued.
I ordered on thr 28th Feb. Its a week later and nothing here still
Anne
February 27, 2023
Reply from Luxplus Sverige
Hi Anne,
We're sorry for the delay of your parcel, unfortunately the delay is on DHL since they have your parcel. I can see that you order was scanned yesterday, hopefully you will receive your parcel soon.
Have a nice day!
Kind regards,
Luxplus
SCAMARTISTS!
SCAMARTISTS!! They lures you into a monthly subscription. They steal your money
March 6, 2023
Unprompted review
Reply from Luxplus Sverige
Hi Cecilia,
We are sorry to hear that you feel this way.
Luxplus is an online webshop that provides large discounts on thousands of products.
We are sorry if you have missunderstood our concept.
Kind regards, Luxplus
One needs really be careful when buy…
One needs really be careful when buy something from this website. If you buy something from them, you will be automatically registered as their membership which are not free at all. You may be misled from begining since they do not charge you for the first month then they will steal 89SEK per month before you realize this. You only can find this fee by carefully reading their first email by a link. There are no obvious reminder or note saying you will be charged 89sek per month in all the emails back and forth except that minimal link they try to hide it from you!
February 1, 2023
Unprompted review
Reply from Luxplus Sverige
Hi,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Wish you a nice day!
Kind regards,
Luxplus
Good produkt but they dident use min…
Good produkt but they dident use min point extra .I don’t know why
February 12, 2023
Reply from Luxplus Sverige
Hi Mohamad!
Thank you for your review. As bonuscash is an exclusive benefit for paying members, they are closed until then - which means that you cannot use them during the free trial period.
Sincerely,
Luxplus
Scamers.
Scamers.
I just noticed as well that I have been charged every single month for over a year without buying anything from your website.
And don't tell me I have been written a confirmation email because there is none.
I will contact you tomorrow to cancel this dodgy membership, that I have no idea how I got.
Kind regards,
Boglárka
February 18, 2023
Unprompted review
Reply from Luxplus Sverige
Hi,
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I'm sorry if you have not seen this and misunderstood the membership.
Looking forward to your email.
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Anna,
Thank you for your review. We're sorry to hear this, please contact us via kundtjanst@luxplus.se and we will have a look at it.
Have a lovely day!
Kind regards,
Luxplus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.