Lux Reviews 

387
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported issues regarding their orders, indicating significant problems with delivery times, such as waiting weeks for items, and receiving incomplete or damaged packages. A persistent negative trend centers on the lack of helpfulness from the company's response team, with many people noting that emails were ignored or customer service felt inadequate. Some reviewers were not happy with the product itself, mentioning that devices did not function as expected or caused skin irritation from the serum or needles. A few other people also felt that the merchandise did not meet certain standards or was made in regions that caused concern for some buyers.

What people talk about most

Product

Clients share ambiguous opinions on product. While many customers report severe issues, such as adverse skin... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding their... See more

Order

Reviewers highlight negative aspects of placing an order, expressing widespread frustration and... See more

Customer service

Customers consistently note negative experiences with customer service, describing representatives as... See more

Response time

People report negative experiences with response_time, highlighting severe delays and a lack of communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I use their products on weekly basis. I can't use other company products but their product is overall good to use. It matches my skin type. But it’s a hassle to find their original product on local sh... See more

Rated 1 out of 5 stars

AVOID this scam company! Not based in UK as portrayed, but China. Bought the microinfusion serum kit before realising. I would never inject products into my skin from an unregulated country, so emaile... See more

Rated 1 out of 5 stars

I got confirmation that my package was delivered when it actually wasn't!!!! Do not order from this company , i have bought from there before when i did get my order but this time I never recieved it... See more

Rated 1 out of 5 stars

I am extremely disappointed with this company. I purchased an item two weeks ago, and as soon as it arrived, I requested a refund. Since then, I have received absolutely no response. Emails and me... See more


Company details

  1. Beauty Product Supplier

Written by the company

World leader in beauty tools and skin care devices!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(387)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Buy!

Super happy with my purchase! With the fraction of the price of a known brand this is a best buy for me!

I am loving my hairstyler from
Luxskin 😍

June 9, 2023
Unprompted review
Rated 2 out of 5 stars

After using for only 1 month and a…

After using for only 1 month and a half, my handset stopped working. I contacted people from luxe skin and have received very slow responses from them. They still have not sent me a new one. I am disappointed as it was actually working on my skin

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great LED Face Mask

LED face mask is affordable, easy to use & convenient. Just charge it & you can wear it while watching tv, reading a book or doing chores round the house.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Be cautious when dealing with this company

Foul experience with this company. Had an item automatically added to my cart that I didn’t want when reaching out I was told I should have checked before paying and that I should have removed the item. I accepted that as my fault and then upon receiving the package I noticed that the product I paid extra for that I didn’t want wasn’t even included. Reached out again and am now being questioned as to why it took a week to reach out. Just be careful when ordering from this company as they will do anything but take accountability or give out an apology for charging me for a product and never sending it.

January 3, 2023
Unprompted review
Lux logo

Reply from Lux

Hi Jasmin we are sorry to hear this! The item added to your cart is an optional upsell on the cart, it gives an option to tick or untick if you want the item - we are sorry if you missed this!

Rated 1 out of 5 stars

Give discount code after purchase it

Give discount code after purchase it. Not sure why they do this instead should give it before purchase.

June 1, 2023
Lux logo

Reply from Lux

Hello Koi, We generally don't give discount codes except via email to repeat/VIP customers. Rest assured you got a GREAT price on your products even without a discount code.
The equivalent would have cost double or triple if you purchased similar products from another brand :)

Rated 5 out of 5 stars

Silicone face pads

I recently purchased 4 packs of silicone grade A face pads - these was on offer &a bargain , can be used 15 times with care , after use skin feels fab, takes some getting used to, check out bargains & free products - I guess their way of a thank you, good quality & affordable,

April 7, 2023
Unprompted review
Rated 1 out of 5 stars

Stopped working after 2 uses

Product was received promptly, but I have only used it twice and it no longer works. The product quality feels pretty poor and the shape feels wrong on my face. Wanted to love this, but it’s a big disappointment.

April 2, 2023
Lux logo

Reply from Lux

We are sorry to hear this Reilly! Could you please email us with some more information on the product you got so we can send a free replacement :)

hey@luxskin.co

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