Excellent, it is very nice and presentable I like it.
Company replied
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Review summary
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Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Placed order on 5th june not received
Placed order on 5th june not received, no reply to email, absolutely shocking it was a birthday gift that has now passed, DONT USE!!!!
June 5, 2026
Unprompted review
Iv still not received my order i…
Iv still not received my order i ordered on the 11th of june !
June 11, 2026
Reply from Luxsy Jewels
Hey Kirsty,
Your order has been marked as delivered by our tracking system. Any issues please contact us directly.
Thanks
Wonderful customer service and on time…
Wonderful customer service and on time delivery.I love the items.
May 30, 2026
Very Nice quality especially the…
Very Nice quality especially the moissanite collection
May 6, 2026
Unprompted review
dont like it they dont gave me free…
dont like it they dont gave me free gift with purchase but some glitch come i delete my order in cart but free gift can’t delete i gonforward and order it that free gift claim i got massage its shipped and come on that day but never if they not want to shipped wht they send massge that shipped track here ?
May 6, 2026
Reply from Luxsy Jewels
Hello Javaria,
Your order did not qualify for a free gift as you only spent £28. To qualify for our free gift promotion you needed to spend £55. This promotion was evident all across our website. Hope this helps. We have sent you an email explaining this to you.
Thanks.
Reply from Luxsy Jewels
Hello Juliana,
Your order is a custom order and can take between 2-4 weeks to complete as stated on our website policies. Your item is within the timeframe and you will receive it within the timeframe :)
Paid extra for 1-2 day delivery and it…
Paid extra for 1-2 day delivery and it came in a week. Waste of my money.
April 25, 2026
Reply from Luxsy Jewels
Hello Mona,
I’m really sorry to hear about the delay with your order.
Our Tracked 48 service is a priority delivery option, but unfortunately it isn’t a guaranteed timeframe, so delays can occasionally happen with the courier. That said, if this had been brought to our attention, we would have done our best to resolve it for you straight away.
Purchased the Moissanite Heart ring for…
Purchased the Moissanite Heart ring for my wife and she absolutely loves it. It also came with the certificate. Quality 10/10 and service was 10/10. Highly recommend!
April 23, 2026
Unprompted review
Great Customer Service
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens.
But Luxsy jewels was recommended to me and by far the best customer service I have received in a while.
Honest & straightforward, I can’t wait to surprise my sister with bracelet for her birthday ☺️
Thank you Luxsy
April 29, 2026
Unprompted review
I emailed them regarding my tracking…
I emailed them regarding my tracking number and nobody got back to me.
April 21, 2026
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
April 22, 2026
Unprompted review
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
April 27, 2026
Unprompted review
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
May 23, 2025
Unprompted review
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
April 9, 2026
Unprompted review
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