Luxurious Look Reviews 883

Best my hair has ever been

Royal Mail recently lost my order, a replacement was sent to me very quickly. Well done.

Excellent product, excellent service. Haven’t had any problems until last order a bottle of shampoo was damaged in transit. Jo sorted it out in no time. Highly recommend.

I’ve always had a good experience with Luxurious Look, and when I ran into a Royal Mail issue with my order recently, Jo was very helpful and friendly and resolved the issue quickly, making me feel very valued as a repeat customer. Thank you Jo!

Excellent product

Just like to say every time I order my products from here it’s 5star
I love the fact that you get free delivery, on almost every occasion I put a code in for 15% off the total cost so makes there products cheaper than anywhere for me
Sometimes they pop in some freebies
So it’s a win win for me
Plus speedy delivery
So I feel lucky to be able to shop at Luxurious Look

Have ordered all different beauty products for a long time with this company. They never fail, always very fast delivery with super products and customer care. Great communication and i wouldn't shop for my favourite products anywhere else 🥰

Love this site. Delighted they recently started stocking Molton Brown stuff too. My wife and I now use them for lots of stuff and always super efficient.

Would leave zero stars if I could.

I ordered a product a few days ago. I proceeded to hear nothing, so chased them a few days later to enquire why it hadn't arrived. They lied and said they had emailed me about stock issues (there is no email anywhere including spam). I then went to try purchase the product elsewhere and because of their tardiness, it's now sold out elsewhere, and also means I don't have it this weekend like I would have if their stock levels were accurate. 0/10 customer service - can't believe they lied about emailing me, and they waited until I chased to realise.

Amazing service!
Ordered an item yesterday evening and it arrived this morning with a sample product to try as well.
Can’t fault Luxurious Look,it’s always a joy to shop with them!

I ordered a Davines Ol Absolute set for a cracking price with 15% off! Cheaper than elsewhere. Not used the shampoo set yet but I can’t wait to.
And it came in super quick time too which is always a bonus.
I will use them again as they have top quality hair products which I love l.

On time , packaged well . Love the products

I ordered from the website and was really happy with my purchase. I had an issue with one of the products but the customer service was excellent and Jo sorted it out straight away.
Will definitely repurchase from Luxuriouslook.

Thank you.

I love that this business is a family run business and how environmentally conscience they are at their packaging and how delivery is within a day or two Royal Mail. PLUS I had a problem with an expensive hair product that the mechanism didn't work for pumping the hair serum ( Kevin Murphy) but with just one email Jo was so good to resolve this. I thank you and I will be a return customer!

Ordered shampoo and had great prices! A little issue with my delivery which was down to royal mail, however customer service was fantastic! They had it sorted in no time and kept in communication. Will definitely use them again

I don’t even know where to start. As someone who has always struggled with dry, brittle, fine hair due to medical issues, this company and their products have completely changed my life and my hair. Not only do Luxurious Look sell amazing products for fair prices, but the fact that they let you pay in instalments through companies like Klarna make keeping up with hair care so much easier and more affordable. My products arrived in good time, great quality and my hair has been completely transformed. I won’t be shopping anywhere else for my hair care in future. I highly recommend!!

My order didn’t arrive- an issue with the courier not LL. As soon as I queried this, Jo responded straight away. My new order arrived in quick time. I am so so impressed with the care and how Jo responded. It’s such a delight to deal with a company that obviously really does want to offer the best service and go above and beyond to make sure this is delivered. The only place I will be shopping for my hair products now.

Great Costumer service!

So impressed by Jo and how she handle my request. They go above and beyond expectations. You can really tell how lovely and helpful this family run business is.
Thank you, I am glad to be your customer.
Emanuela

Great customer service and prompt delivery.

Best price and good service