I just wanted to share my recent…
I just wanted to share my recent experiences with NC as I don’t want anyone else to fall into the same trap. We booked the Two Castles cottage in Bamburgh in July. The location was great however the cottage/flat was not. On arriving at the property we noticed a lot of water damage on the ceilings and there was litter in two of the three bedrooms - not a great first impression. On the second or third day it rained - this is when our troubles began. The rain came straight through the ceiling and short circuited all the electrics. From then on we had intermittent problems with the lights and the fire alarm (the latter kept going off in the middle of the night). We had an electrician out three times to sort the issue but I suspect it’s a bigger job than a few quick fixes. We complained to NC and asked for our money back however it’s been over a month now and they won’t pick up the phone to us (strangely enough they will if you use someone else’s phone) and there has been no offer of compensation of any kind. Anyway I hope this has been useful to someone and you stay away from the Two Cottages - I’m sure their other cottages are lovely 😅