Luxury Casino Reviews 

I've been a loyal Casino Rewards customer for several years and deposit around £750 per month. Throughout 2025 I regularly received VIP bonuses and targeted promotions, but in 2026 they've stopped completely despite my continued play.

I contacted Customer Loyalty several times, but instead of answering why these VIP offers had disappeared, I received generic responses explaining how VIP points work. Eventually, I was told that promotions are issued automatically to "certain players" based on "account activity", but no one could explain why I no longer receive them.

I wasn't asking for extra bonuses—just a clear explanation. The lack of transparency and poor customer service has been very disappointing. If you're playing for the VIP rewards, be aware that these promotions appear to be discretionary and can stop without any clear explanation.

As others have mentioned, withdrawing funds is extremely difficult. Their system is not transparent at all and you can’t look back and see the status of your withdrawals. Customer service is not able to answer about withdrawal details. They say 48 hours hold before they release e transfer.. I withdrew on Sunday. It’s now Thursday evening and I still have not received the cash. This is the only place where I’ve seen draws take this long.

Ive been playing at luxury for about 3 years now. The vip program is genuinely worth it if you play regularly. Got a free cruise package last year no joke

Meke as my bro to much

Always good but one thing only.if widrawwal the money it too long to get almost 5days

Thank you for the quick and easy response

Great customer services and spins are mint

I was playing on of their games online and won a small amount of money. When I went to withdraw the money (under $200), they requested information for proof of who I am. I sent my drivers license as well as a copy of my Mastercard statement clearly showing the statement date as well as my full address and name. They continued to email informing me they needed a bill or bank statement etc with a date and my address. I sent in numerous proofs, but continued to receive emails asking for proof, or as they call it “Know Your Customer”! I finally gave up as it was going on over 3 weeks to a month. I have read other reviews stating similar issues!

Don’t waste your time or money on this scamming website

Fair win to lose ratio

It took my money without problem but when I tried to withdraw it kept my money making excuses and created a bunch of red tape in order to get my money back. There is no contact support other than a chat bot. Basically stole my money.

Good games and good custome servises, vip points and ofcourse to win and have exta points to reserve.

It reminded me why I was loyal to casino rewards 🫶🙏I tried other casinos sadly I wanted to have fun my bonus missing To chat with a human agent discouraging Also if you play often the bonus is lower 👎But I like casinos where I can deposit 5$my favourite casinos CASINO Rewards 🙏🙏

I try to find a way to talk to someone
And explain the issue I have in this app.
I try to message and talk to agend, nobody understand what I
Mean, it's really sad. I cannot talk to agent and explain that.
Or make a screenshot.
To show them what is the issu

To message support and get bonus credit and free spins on the house when you guys important for me to keep playing

I love playing games and especially when they give you money