Luxury Card Reviews 

I wish I could give it 0 stars! My experience has been endlessly negative. Over the years (I should’ve closed it sooner) I’ve had quite possible the worst customer service, illegal acts taken by CS agents, and zero flexibility to work with existing cutscenes for retention. Firstly, the customer service team is not afraid to take advantage of you in a borderline scam-like manner. For example, when I protested the annual fee going up without good reason, a rep closed my account without ever reading me a disclosure and I never mentioned anything of the sort (this isn’t cleanly legal). There are much much better cards out there! Save your money, I wish I hadn’t wasted so much here and I hope they dissolve sooner than later. If you’re a current card holder I suggest you follow along in the exodus from here, and if you’re new looking at the cards… go anywhere else! Amex and Chase offers much much better everything and you’ll have real customer service and loyalty still somewhat means something over there.

Gets you to sign up for balance transfer offers and then once you initiate the transfer they just sit and then expire. No transfers happened. Waste of time. Just a scam to get the annual.

Told them I was dissatisfied so try hey waivec the 2 year annual fee. Then with notifying me, they charged the $495 fee and never sent an email, text or phone call. Finally heard about a delinquent account from Amex alert. Barclay is not even listed on their card. Then, they ruined my perfect credit. RUN do walk away from this bunch.

Disputed a charge to Luxury Card right after 30 days of purchase for no delivery , Luxury Card ( let me remind you they charge 499/Year fee) refused till today to reimburse me for this charges. They don't protect you as a client it's time to ditch this card! BBB record "F" I concur, I filed complaint with BBB and still no Money back

Hackers are constantly stealing points. I can’t even log on without numerous verifications but our points are hacked, address and email changed and as soon as we get points put back (months and calls later). It’s hacked again. 4th time. No security here. None

Called customer service to report merchant charged me today but they failed to deliver all the items that I purchased. Wanted dispute process explained. It took 4 calls to get a decent response.

First customer service rep: wants to verify a charge from several weeks ago (unrelated to the call). It was a "hold" on a hotel room I had checked out of almost 2 weeks ago. Rep would not proceed until I verified the "charge" as "authorized" and did not understand it was a "hold" on the room and should not be placed on the card as a "charge" since I already paid for the hotel stay. I told her I needed to speak w/ someone else and hung up.

Second rep: Answered the phone "What's the problem?" and was laughing. I immediately hung up.

Third rep: Tried to transfer me to another department for assistance but disconnected me.

Fourth rep: Got same person as the 3rd call. This time they successfully transferred me to a person who answered my questions. But that person slurred her words and also seemed to be laughing.

Time for a balance transfer?
Customer Service is BAD!

With fraudulent charges, the burden of proof is not on the shaddy merchant and they want you to MAIL your evidence or proof!!!!

AMEX will allow you to challenge and dispute a charge online and they immediately credit your account. But NOT Barclay Luxury Mastercard...you have to jump through humps and mail proof and they discourage you from faxing proof. Plus, Luxury Card will not BLOCK fraudulent merchants!! AMEX can block merchants... how can a luxury, premium card be so bad???