Lily S displayed phenomenal ability, providing both speedy and superb service. Unlike their slow phone service, and woefully stupid AI assisted on line "help", the best way to communicate with Luxury... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Joshua D was really helpful when my mobile timed out & payment was pending however I wasn’t sure whether it would confirm my booking. He followed up and called back as soon as he knew & gave me diffe... See more
Company replied
Vicki W from Luxury escapes has been fantastic to deal with. We ran into a small issue with onboard credit on our cruise booking, but Vicki handled it so professionally. She really listened to our c... See more
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We recently went to Turkiye for 13 days with luxury escapes. Having been out first time there we were a little apprehensive. But after meeting our tour guide Sefa we were at ease. His knowledge of the... See more
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Company details
Written by the company
Find the latest luxury travel ideas & exclusive special offers at insider prices. Save on holiday travel & accommodation packages with Luxury Escapes.
Contact info
Level 4, 68 Clarke Street, 3006, Southbank, Australia
- +61 2 8320 6845
- support@luxuryescapes.com
- luxuryescapes.com
4.7
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s was so good getting help on the…
It’s was so good getting help on the phone best experience ever
April 29, 2026
Unprompted review
Reply from Luxury Escapes
Hi Tyrone, thank you for your 5-star review. We’re glad to hear you had such a great experience getting help over the phone.
Best Customer Support! Liza. R!!! What made my experience great was…
What made my experience great was Liza.R she went above and beyond to help with our booking to Melbourne for my daughter and I. In the end Michelle moved to Perth before our up coming trip so Liza helped with re-routing her ticket! Liza is so polite and professional and I suggest asking for her personally! Because she is fantastic! I appreciated so much all she did! Thank you Liza! I hope you get the recognition you deserve!! Kind regards, Donna and Michelle.
April 29, 2026
Unprompted review
Reply from Luxury Escapes
Hi Donna and Michelle, thank you for your 5-star review. We’re glad to hear Liza R was able to support you with your booking and assist with the changes to your travel plans. It’s great to know she provided polite and professional service throughout.
Jonathan O was helpful
Jonathan O was helpful, prompt, explained everything really well & resolved our issue right away.
April 28, 2026
Unprompted review
Reply from Luxury Escapes
Hi Rachel, thank you for your 5-star review. We’re glad to hear Jonathan O was helpful, prompt and able to clearly explain everything while resolving your issue right away.
Chat line has a lot to be desired !! Ring the 1300 number for better service
I spoke to Darcy on the 1300 number as your chat line has a lot to be desired. Lesa kept me holding for some time even though I requested a human to call me or attend to the call.
Darcy, no doubt, on the 1300 number answered all my queries in 5 minutes and followed up with emails.
Very efficient.
I think Luxury Escapes need to up their customer support especially since they charge an annual sub fee to members who request better service !!!!
April 29, 2026
Unprompted review
Reply from Luxury Escapes
Hi Audrey, Thank you for taking the time to share your feedback. We’re sorry to hear your experience with our chat service did not meet expectations, and we understand how important timely support is.
We’re glad to hear Darcy was able to assist you efficiently over the phone and provide clear follow-up. Your comments regarding the chat experience and overall support have been noted, and we’ll ensure this is shared with the relevant teams for review.
Outstanding!
Excellent service and attention to detail. Andrew N and the Luxury Escapes team are simply outstanding!
April 27, 2026
Unprompted review
Reply from Luxury Escapes
Hi Miguel, thank you for your wonderful 5-star review! We’re thrilled to hear you were so pleased with the service and attention to detail. Andrew N and the Luxury Escapes team will be especially delighted to know their support made such a positive impact. We truly appreciate your kind words and look forward to assisting you again in the future.
Quick and efficient service based on…
Quick and efficient service based on knowledge held for ticket Ticket #3006336
April 29, 2026
Unprompted review
Reply from Luxury Escapes
Hi Patricia, thank you for your 5-star review! We’re delighted to hear you experienced quick and efficient service, and that our team’s knowledge helped resolve your request in Ticket #3006336. We truly appreciate your feedback and look forward to assisting you again in the future.
Very easy customer service
Very easy customer service, sorted my question without any issue
April 29, 2026
Unprompted review
Reply from Luxury Escapes
Hi there, thank you for your 5-star review. We’re glad to hear your question was sorted easily and without any issues.
Andrew N was very helpful
April 29, 2026
Unprompted review
Reply from Luxury Escapes
Hi Victor, thank you for your 5-star review. We’re glad to hear Andrew N was very helpful.
Brilliant travel company!
I used Luxury Escapes last year for the first time. It was a fantastic experience. I and my family travelled to Nusa dua hotel and spa in Bali. The package Luxury Escapes provided was brilliant from the flights to the hotel accommodation. When I needed to contact Luxury Escapes from the UK to discuss certain aspects of the booking nothing was too much trouble. I would recommend this company to anybody and without doubt would travel with this company again.
May 31, 2025
Unprompted review
Reply from Luxury Escapes
Hi Anthony, Thank you so much for your wonderful feedback! We’re glad to hear your first experience with us was such a positive one, and that your Bali trip to Nusa Dua Hotel & Spa was seamless from flights through to your stay. It’s great to know our team was able to support you whenever needed. We look forward to helping you plan your next escape!
Anna A
Anna A. was extremely helpful in helping sort out my account issues and eliminating an account that I had I inadvertently set up using an inactive email account. Thank you, Anna, for quickly identifying the problem and resolving the account!
April 26, 2026
Unprompted review
Reply from Luxury Escapes
Hi Eric, thank you for your 5-star review. We’re glad to hear Anna A was able to quickly identify the issue and help resolve your account concerns smoothly.
Joshua was friendly and helpful in the…
Joshua was friendly and helpful in the way he dealt with my enquiry
April 28, 2026
Unprompted review
Reply from Luxury Escapes
HI Matthew, thank you for your 5-star review. We’re glad to hear Joshua was friendly and helpful in assisting with your enquiry.
Very helpful and knowledgeable
Very helpful and knowledgeable. Also quite polite and easy to interact with.
April 28, 2026
Unprompted review
Reply from Luxury Escapes
Hi Steve, thank you for your 5-star review. We’re glad to hear you found our team helpful, knowledgeable and easy to interact with.
Above and beyond customer service
Vicki W from Luxury escapes has been fantastic to deal with. We ran into a small issue with onboard credit on our cruise booking, but Vicki handled it so professionally. She really listened to our concerns and worked quickly to resolve it with a fair outcome.
We truly appreciate her help and fantastic customer service. Thanks Vicki!
April 28, 2026
Unprompted review
Reply from Luxury Escapes
Hi Sarah, Thank you so much for your wonderful feedback! We’re glad to hear Vicki W took the time to listen and handled your onboard credit concern with professionalism and care, working towards a fair outcome.
Emily was very good in solving my…
Emily was very good in solving my problem. She did her job outstandingly
April 28, 2026
Unprompted review
Reply from Luxury Escapes
Hi Glenn, thank you for your 5-star review. We’re happy to hear Emily was able to resolve your issue and provide outstanding support.
Reply from Luxury Escapes
Hi there,we’re pleased to hear Andrew made such a great impression.
Reply from Luxury Escapes
Hi Wayne, We’re glad to hear you experienced great communication from our team.
Bec G from Luxury Escape was very…
Bec G from Luxury Escape was very helpful & efficient to assist us with our Redeem Gift issue
Thank you Bec!
From Mark & Cecilia McHale
April 28, 2026
Unprompted review
Reply from Luxury Escapes
Thank you so much for your 5-star review, Mark and Cecilia! We’re glad to hear Bec G was helpful and efficient in assisting with your gift redemption.
Problem Solved
Bec was polite, patient and knowledgeable. She solved my problem and called me back timorously.
April 20, 2026
Unprompted review
Reply from Luxury Escapes
Hi Christine, Thank you for your 5-star review! We’re delighted to hear Bec was polite, patient and knowledgeable, and that she was able to resolve your issue and follow up with a timely call.
The tour was incorrectly advertised as…
The tour was incorrectly advertised as 2hrs while actually being 1hr as advised by the tour operator.
April 11, 2026
Unprompted review
Reply from Luxury Escapes
Hi Aditya, Thank you for your feedback — we’re sorry for any confusion around the duration of your Jet Ski Safari experience.
The advertised timeframe is intended as a general guide and can often include the full experience window (such as check-in, safety briefing and preparation), while the actual time on the water may be slightly shorter — as outlined in the itinerary details.
That said, we appreciate you highlighting this and will share your feedback with our team to review how this is presented, so it’s clearer for future travellers.
Kind regards,
Luxury Escapes
Great customer
Mason G provided prompt and comprehensive answers to our questions.
April 28, 2026
Unprompted review
Reply from Luxury Escapes
Hi Maureen, thank you for your 5-star review. We’re pleased to hear Mason G provided prompt and comprehensive answers to your questions.
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