Luxury Flooring was recommended by my builder so I sent for some samples of engineered wood flooring. A little while later, Michael their sales team leader, phoned me. There was no pressure, just h... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Outstanding service, samples arrived next day complete with tea bags and biscuits, nice touch. We had a follow up call from their office with a nice chap. We are still pondering on which to order but... See more
Lewis was really helpful without pressurising. The discount with ordering with him was very generous, I didn’t realise though that most of it would go towards the expensive postage. Overall though I... See more
Company replied
I placed an order on behalf of my daughter for some samples. Unfortunately, the samples were delayed as my house number was missing and I was very lucky when I received text msg enquiry and requestin... See more
Company replied
Company details
- Flooring Store
- Flooring Contractor
- Home Improvement Store
- Interior Designer
- Wood and Laminate Flooring Supplier
About Luxury Flooring
Written by the company
At Luxury Flooring, we see floors as a platform for all life’s special memories. From everyday moments like impromptu dances in the kitchen, to those bigger moments like seeing your child take their very first steps. That’s why having the right floor really matters.
We believe that everyone should be able to afford their dream home. So say hello to inexpensive, high-quality floors that are beautiful too. As an online retailer, we cut out the middleman and sell affordable floors at great prices.
Creating modern, stylish floors that are built to last is part of our DNA. Whether that’s solid or engineered oak that lasts a lifetime, luxury vinyl tiles with incredible durability, or laminates that are well-made and look the part. We’ve been experts in floors for over a decade and have helped over 165,000+ customers transform their homes. Why not join them?
With unlimited free samples, fast, flexible delivery options and over 250 floors to choose from, there are countless reasons to choose us. Get started with free samples delivered to your doorstop and use our Room Visualiser tool to bring our floors to life in your own space.
Whether you’re a flooring novice or a self-confessed pro, we’re here to help. Just get in touch with our friendly team of Flooring Experts who are always on hand to answer any questions. It’s time to discover your new favourite floor.
Luxury Flooring
Written by the company
- Luxury Made Affordable
- Shop luxury floors without paying the price. With us you'll find quality floors without the premium price tag. We do this by cutting out the middleman to make our floors accessible to all.
- Unlimited Free Samples
- We offer an amazing unlimited free sample service that lets you pick as many samples as you like - all to be delivered the very next day. That way you can see the real deal before you invest in your dream floor.
- Fast, Flexible Delivery
- Start your flooring transformation as soon as you’re ready, thanks to our speedy delivery service. Simply pick a delivery date that suits your schedule and leave the rest to us!
Luxury at every step
Here for you
At Luxury Flooring, we put our customers first. From picking out your favourite floors to speaking with our expert team on colours, finishes and textures, we are here with you every step of the way.
And if anything ever doesn't go to plan, you can count on our incredible Customer Service team to make it right.
Contact info
1 Canal Place , LS12 2DU, Leeds, United Kingdom
- 0333 577 0025
- info@luxuryflooring.co.uk
- luxuryflooring.co.uk
4.5
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Ordered a couple of samples
Ordered a couple of samples, which arrived promptly, loved when they arrived there was a little treat inside with teabag & biscuit, made me smile.
Have also spoken to one of the team who was incredibly nice & very helpful.
All in all an excellent company to deal with
August 9, 2026
Reply from Luxury Flooring
Hi Andrea,
Thanks so much for your feedback on our sample service. We’re pleased you liked it, especially the little treat inside. A brew and a biscuit are essential when comparing samples!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Great service from start to finish all…
Great service from start to finish all staff very helpful..
Had searched for the herringbone LVT for a while the prices are very reasonable and the quality of the wood is first class .. my new kitchen looks amazing
August 11, 2026
Unprompted review
Reply from Luxury Flooring
Hi Karen,
Thanks so much for your review. We’re delighted to hear you’re pleased with your floor and our service.
We pride ourselves on providing a luxury experience throughout the whole customer journey and we’re always happy to hear feedback which reflects this.
If we can help any further in the future, please let us know!
Best wishes,
Luxury Flooring
Great Selection
It was easy to navigate to what I was after. Being able to order a lot of samples for free was helpful. Nice touch with a Yorkshire tea bag and a biscuit. Chris was very helpful via email or phone. I was able to book a convenient delivery day.
I would definitely recommend/use again.
August 11, 2026
Unprompted review
Reply from Luxury Flooring
Hi Mark,
Thanks so much for your feedback on our sample service. We’re pleased you liked it, especially the little treat inside. A brew and a biscuit are essential when comparing samples!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Great Service
The salesman who handled my enquiry and subsequent order couldn't have been more helpful and informative which made the whole transaction simple and efficient. A brilliant service and a company I can thoroughly recommend.
August 11, 2026
Unprompted review
Reply from Luxury Flooring
Hi Mrs Hudson.
Thanks so much for taking the time to highlight the excellent service you experienced.
We’re extremely proud of our customer service team and how well they support our customers, so we really appreciate your feedback!
Best wishes
Luxury Flooring
I received excellent service from…
I received excellent service from Luxury Flooring and Louise was incredibly helpful and patient!
August 11, 2026
Unprompted review
Reply from Luxury Flooring
Hi Mick.
Thanks so much for your wonderful feedback, we’ll make sure it’s passed on to Louise!
If you need anything further, please let us know.
Best wishes
Luxury Flooring
So easy and such a helpful team!
Marley and the team at luxury flooring were so helpful - we had a delay due to planning permission and Marley was helpful and understanding and helped us find the right floor and a great deal. I can’t wait to fit our new floor!
August 10, 2026
Unprompted review
Reply from Luxury Flooring
Hi Cathy.
Thanks so much for taking the time to highlight Marley’s excellent service. We'll pass your feedback on!
We’re extremely proud of our customer service team and how well they support our customers, so we really appreciate your feedback.
Best wishes
Luxury Flooring
Chris was very helpful when ordering…
Chris was very helpful when ordering over the phone and gave me a great price
August 10, 2026
Unprompted review
Reply from Luxury Flooring
Hi Alen.
Thanks so much for your wonderful feedback, we’ll make sure it’s passed on to Chris!
If you need anything further, please let us know.
Best wishes
Luxury Flooring
A satisfactory experience with the…
A satisfactory experience with the placement of an order for engineered wood flooring and accessories.
Rebecca Fair - very knowledgeable contact and helped in getting the correct order placed.
Totally satisfied with this company
August 10, 2026
Unprompted review
Reply from Luxury Flooring
Hi Ganga.
Thanks so much for taking the time to highlight Rebecca’s excellent service. We'll pass your feedback on!
We’re extremely proud of our customer service team and how well they support our customers, so we really appreciate your feedback.
Best wishes
Luxury Flooring
Very Disappointed
Really disappointed.
I was hoping to return 2 packs of flooring and was just one day outside the 30-day return period. I was told there was “no leeway whatsoever”. I understand businesses have policies, but surely some discretion can be shown when it’s literally one day?
What makes this more frustrating is that they count weekends as part of the 30 days, despite being closed on weekends when customers cannot contact them. I had also been trying to resolve matters, with my last correspondence being 10 days ago.
There were also issues with my original flooring delivery, with 1–2 packs arriving damaged throughout. These had to be replaced, which delayed my fitter and caused further inconvenience through no fault of my own.
When I called today, Laiza was not particularly helpful and repeatedly said, “nothing I can do, I’m afraid.” I appreciate that she may be limited by company policy, but that is not the kind of customer service I would expect. There was no attempt to look at the circumstances, offer an alternative or escalate the matter.
The whole experience has felt very much like “the policy is the policy, and that’s your problem”, rather than any willingness to help or show common sense.
I understand that companies need policies, but customers are human and circumstances happen. Being one day late should surely warrant some discretion, especially considering the issues and delays I had already experienced with the order.
Very disappointed with the lack of flexibility and the way this has been handled.
August 10, 2026
Unprompted review
Reply from Luxury Flooring
Dear Chelsea
We are disappointed to read your feedback regarding your experience using Luxury Flooring. Please accept our apologies.
Our customers experience throughout the full end to end customer journey is extremely important to us and we always try and rectify any issues raised by our customers quickly and reach a mutually agreeable solution.
Unfortunately we are unable to locate your order details using your Trustpilot screen name, We have requested more information from you via Trustpilot, Once we receive this Customer Service will review the case to address all points raised and will be in touch to discuss how we can turn this situation around to reach a satisfactory conclusion.
Kind regards
Luxury Flooring
I did order my few sample
I did order my few sample. They acknowledged my email and delivers my sample and also received a flow up email too.
But unfortunately it was not hundred percent suitable my need. Also price was was suitable compare to local trad
July 30, 2026
Reply from Luxury Flooring
Hi Alireza,
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Thanks for the tea bag and biscuits
Thanks for the tea bag and biscuits. However the flooring isn't what I expected. I thought I'd ordered LVT samples and the colours are not right.
August 7, 2026
Reply from Luxury Flooring
Hi Susan,
Thanks so much for your feedback on our sample service. We’re pleased you liked it, especially the little treat inside. A brew and a biscuit are essential when comparing samples!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Great service Samples delivered promptly
July 30, 2026
Reply from Luxury Flooring
Hi Alexandra,
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Quick delivery of samples
July 30, 2026
Reply from Luxury Flooring
Hi Kurt,
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Excellent customer care
The whole process of getting samples and ordering our LVT flooring was good. Louise was very helpful when I rang her. The flooring is good quality 👌 Delivery came overnight which was good. Thanks. John
August 7, 2026
Unprompted review
Reply from Luxury Flooring
Hi J.
Thanks so much for taking the time to highlight Louise’s excellent service. We'll pass your feedback on!
We’re extremely proud of our customer service team and how well they support our customers, so we really appreciate your feedback.
Best wishes
Luxury Flooring
Samples ordered & arrived quickly
Samples ordered & arrived quickly. All free of charge
August 5, 2026
Reply from Luxury Flooring
Hi Sandra,
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Ordered some samples
Ordered some samples. Delivered by next day. They even put in an extra sample to fill box and added extras.. Top marks for this company so far.
August 5, 2026
Reply from Luxury Flooring
Hi Jill
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Prompt service
Prompt service. Samples were well presented. Plenty of help and advice offered.
August 5, 2026
Reply from Luxury Flooring
Hi Ruth
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Samples
The samples being provided by the day following their order was much appreciated
August 5, 2026
Reply from Luxury Flooring
Hi Judy,
Thanks so much for your feedback on our sample service - we’re pleased you liked it!
If you have any questions or need advice, our flooring experts will be happy to help. Drop them an email at sales@luxuryflooring.co.uk or call 0333 577 0025 and select option 2.
Best wishes
Luxury Flooring
Prompt efficient service
August 5, 2026
Reply from Luxury Flooring
Hi Richard,
Thanks so much for your 5-star review! We’re delighted you’re happy with our service. If you need anything further, please let us know.
Best wishes
Luxury Flooring
Everything was taken care of any…
Everything was taken care of any concerns i had where immediately answered would highly recommend
August 7, 2026
Unprompted review
Reply from Luxury Flooring
Hi James.
Thanks so much for taking the time to highlight the excellent service you experienced.
We’re extremely proud of our customer service team and how well they support our customers, so we really appreciate your feedback!
Best wishes
Luxury Flooring
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