Luxury Paints Reviews 

320
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Have used this product before ,well pleased with total finish . Decorated bathroom airing cupboard doors & Vanity cupboard door six years ago still looks brand new and it’s washable Reason for sen... See more

Rated 5 out of 5 stars

Online product details are clear, the ordering process is also clear. The paint products arrive the following day, are securely sealed & packaged. All in all hugely helpful online service & supply. I... See more

Rated 5 out of 5 stars

Fenwick and tillbrook paint...greylag goose colour ; just painted onto bedroom wall and looks vabulous, warm undertones in a east facing room. Really thick well pigmented quality colour. Have also bo... See more

Rated 1 out of 5 stars

COLOUR MATCH RIDICULOUSLY OFF. WAS SENT OPPOSITE END OF SPECTRUM FOR OUTSIDE PAINT FOR OUTBUILDINGS. BRIGHT MINT GREEN INSTEAD OF PALE OLIVE AS DEPICTED ON WEBSITE. HAD TO RETURN THE ITEMS EVEN AFTE... See more

Company replied

Company details

  1. Paint Store
  2. Wallpaper Store

Information provided by various external sources

Hundreds of colours of premium designer paints and accessories from Farrow & Ball, Zoffany, Sanderson, Mylands, Designers Guild and more.


Contact info

4.1

Great

TrustScore 4 out of 5

320 reviews

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4.1

All reviews

(320)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

I was very disappointed with the lack of customer care

I was very disappointed with the lack of customer care and no response to separate calls regarding the status for the order I placed on the 1st of August 2022. I was eventually given confusing message on the 10th of August that the order was messed up at the supplier side, but with no definitive answer whether it would be rectified. Then, a delivery was sent at the same time when I escalated it for a full refund. Now, I am left to return the delivery, and to wait for a full refund. Not to mention that the decorator I employed has wasted two visits.

August 15, 2022
Rated 5 out of 5 stars

Great purchase

I ordered a few Zoffany sample pots and was pleasantly surprised that they were delivered three days later. Very happy customer.

August 6, 2022
Rated 5 out of 5 stars

Fenwick and tillbrook paint...greylag…

Fenwick and tillbrook paint...greylag goose colour ; just painted onto bedroom wall and looks vabulous, warm undertones in a east facing room. Really thick well pigmented quality colour. Have also bought little donkey and burnham overy yet to use but I know will be just as good 😌

July 23, 2022
Rated 5 out of 5 stars

Excellent paint company

I only ordered a sample pot but this came speedily and was just what I wanted. Luxury Paints sell paint from lots of different suppliers, you will be spoilt for choice! Prices are also extremely competitive. I would highly recommend them to everyone.

July 19, 2022
Rated 5 out of 5 stars

Excellent Service

I've placed several orders for Mylands paints via Luxury Paints and have received exemplary customer service each time. Personalised approach, great communication, super quick delivery and lots of help and advice on offer if required. Wouldn't hesitate to recommend them to anyone.

May 6, 2022
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Reply from Luxury Paints

Thank you so much for taking the time to leave such positive comments! Our team works hard to ensure that deliveries are made as quickly as possible. We look forward you return to luxurypaints.co.uk.

Rated 5 out of 5 stars

Great service

Quick to come.
Well packaged
Many thanks

May 5, 2022
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Reply from Luxury Paints

Thank you! We're delighted our service met your expectations.

Rated 3 out of 5 stars

Paid for 2 but just got 1

Order LP10075
Paid for 2 tins of Mylands Paint. Only 1 tin delivered which was delivered today. Delivered to the wrong business unit. No notification from the delivery company or Luxury Paints that is was due for delivery and at what time. Not the way deliveries should be going in todays retail service. No invoice or delivery note, nothing. The painter is in doing the job tomorrow. If he doesn’t get the other tin of paint the day after I won’t see him for weeks as he is very busy. I have asked them to rectify the problem and get outstanding paint I have paid for to me by Saturday. I’ll update with the resolve when it happens.
The outstanding paint will arrive Tue now due to the bank holiday and I have been refunded for this tin for the inconvenience caused. Would rather have had both paints arrive to get the job done but I can’t fault the gesture to rectify what went wrong.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service and products

Fantastic! Paints arrived quickly and superbly packaged with exactly what I ordered. Free delivery was amazing. Paint quality is excellent, according to my decorator the best he has ever used. Thank you for a great service, I will definitely be a returning customer and will be recommending you to others.

April 8, 2022
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Reply from Luxury Paints

Hello, and thank you for taking the time to write such a lovely review. Customer service is our first focus, and we're thrilled to say that we've achieved it! It is a pleasure for us to work with people like you.

Rated 5 out of 5 stars

wonderful easy to use website and…

wonderful easy to use website and choice of paints and colours especially Mylands. even had 10% off my first order and package arrived quickly. one of the paints was a special order and got missed at the Mylands warehouse so had to chase it up myself and they made sure it was here the next day. Mylands French Green was amazing thick and easy to apply. the ultramarine 2.5L was fantastic colour and went on well. the only one not sure about was Mylands Lollypop 2.5L marble matt ended up putting 3 coats on a newly plastered wall which had the mist coat first 3rd coat was watered 10% and still left slight patches where i could see through the layers. could be done to me for not stirring it enough first

April 4, 2022

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