LUXUS Serviced Accommodation  Reviews 10

TrustScore 3.5 out of 5

3.3

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Company details

  1. Holiday Accommodation Service

Written by the company

Luxury Serviced Accommodation in Belfast Northern Ireland


Contact info

3.3

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Another same day cancellation

Like most of the reviews here texted me the day of arrival to say the apartment I had booked was not available due to maintenance issues, oddly they sent the text within minutes of me paying the additional security deposit. They offered another apartment in a different location but did all this via WhatsApp and avoided messaging me via booking.com who I had made the reservation with. I turned down the offer and contacted booking.com

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

It was a good place

It was a good place.
We haven’t had any problems aside from the heater which was resolved immediately anyway.
Everything was good. Highly recommended as it is near the city centre as well.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled day of stay

Cancelled day of stay, seems we aren’t the only ones this has happened to. Were no help whatsoever not even a phone call back. Removing people’s reviews as well that state the truth!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled accomodation on the day via…

Cancelled accomodation on the day via an AI generated message and refused to answer calls or emails for in excess of a week now. Claimed damage deposit funds, then refused to refund despite cancelling accomodation on their end and failing to offer an alternative solution whilst still advertising other properties. Avoid at all costs.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Accommodation cancelled on day of check in with no alternative offered

Used this provider through booking.com They cancelled our accommodation on day of check in without offering any alternative leaving us stranded. They then refused to answer any calls or messages.
Update 30/08: They called. Advised what happened to property, gave an explanation on why the calls weren’t answered. Acknowledged that it wasn’t good enough. Also offered a complimentary stay the next time we’re in Belfast.

August 29, 2025
Unprompted review
Rated 3 out of 5 stars

Clean but strong smell of smoke in bedroom

Apartment was clean and well equipped.
Strong smell of smoke in one of the bedrooms, despite being a non smoking property. It's describes itself as 6 person apartment but the two beds are queen size and the sofa bed was very uncomfortable.

July 9, 2025
Unprompted review

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