Banner for Luxus Home and Garden UK

Luxus Home and Garden UK Reviews 764

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the products, consistently praising their high quality, sturdy construction, and attractive appearance, often noting they look even better than expected. The delivery service is frequently highlighted as excellent, with many appreciating the politeness, helpfulness, and efficiency of the delivery teams who often assemble furniture and remove packaging. Reviewers also commend the overall service and communication, finding the purchase process easy and issues resolved quickly and courteously. However, some customers experienced significant delays in delivery, with some orders taking much longer than initially stated, and a few received incorrect or damaged items upon arrival. There were also isolated reports of furniture deteriorating prematurely or cushions not holding up well, requiring replacements or additional purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight with their... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the ease of the process from... See more

Service

Customers had positive experiences with service, often describing it as fabulous and excellent from start to... See more

Staff

People report positive experiences with staff, consistently praising the delivery teams for being on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more

Company replied

Rated 5 out of 5 stars

From purchase to delivery the process was easy. Great value, high quality garden furniture. The delivery team were on time, polite and tidy and positioned the new furniture while removing the packagin... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were frien... See more

Company replied

Rated 5 out of 5 stars

We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.

Award-Winning Service...

Written by the company

Luxus Home and Garden are commited to good, responsive customer service.
We have a longstanding commitment to treat all customers with respect, support and kindness.

Contact info

Promotion box for Luxus Home and Garden UK

Our Biggest Ever Sale!

Fantastic deals on Teak Furniture in our Summer Sale, Now On!

4.7

Excellent

TrustScore 4.5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous product and great customer…

Fabulous product and great customer service.

October 22, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Lorna,

Thank you for your review, we are happy to hear of your experience.

We will pass on your kind comments to our team and we hope you enjoy your new purchase!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Lovely sideboard

Lovely sideboard. Quick delivery.

October 9, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Mrs Davey,

Thank you for your review, your time is greatly appreciated and it’s lovely to hear from you.

We will pass along your kind comments to our delivery crew and we are delighted to hear you are pleased with your new sideboard.

We hope you have a lovely weekend ahead!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Great company and great product

Great company and great product. Communication was excellent and very happy with our new purchase.

September 17, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi JR,

Thank you for your review and for your kind words, it is appreciated.

We are delighted to hear that the service and communication were to your satisfaction, we love to hear experiences such as these.

If you need anything else please don’t hesitate to ask and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Easy to order they kept in touch…

Easy to order they kept in touch through the delivery process and the 2 fellas that delivered were fast and polite 👍🏻

September 16, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Mike,

Thank you for your kind comments, it’s great to hear from you.

We will be sure to pass on your words to our team and we are delighted to hear your experience was satisfactory!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Gorgeous garden dining set

Lovely and very practical dining set.
Upon installation, we had 1 chair that was partly broken and some cushions with stains, but Luxus Home and Garden easily and quickly replaced them within a short time.
Meanwhile, we have treated the teak dining set with the accompanying teak sealer (at extra cost), and it looks amazing.

September 9, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Eroma,

Thank you for your kind words and for taking the time to leave us a review.

We are delighted to hear that your query was resolved with us and we appreciate your understanding during this time. It is fantastic to hear that you are happy with your furniture.

If you need anything else we are always here to help.

We hope you enjoy your new dining set!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Beautiful product

Quality products and a quick and efficient delivery, can’t wait for my next get together

August 20, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Joanna,

We appreciate you taking the time to leave us a review, your time is appreciated and we love to hear feedback such as this.

If you need anything else in the future you know where we are and we also look forward to seeing you again soon!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Product great quality

Product great quality. Good delivery service.

September 8, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Michael,

Thanks for leaving us a review!

We are delighted to hear you are pleased with the quality and service that you have received. Your comments will be passed along to the team and if you need anything else in the future please don’t hesitate to ask.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Great furniture for a good price and…

Great furniture for a good price and customer service was brilliant.

September 8, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Glen,

We appreciate you taking the time to leave us a review, your kind comments are extremely valuable to us.

Your experience will be passed on to the team and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Great experience with Luxus

Very good experience with Luxus. Prompt delivery and an issue with one of the chairs and a seat cover chewed up by the robot lawnmower, were resolved very quickly. Couldn’t fault the customer experience and the table looks great. Happy to recommend.

September 5, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Harry,

It’s great to hear from you, thank you for taking the time to leave us a review!

We couldn’t be happier that your experience and the service provided was to your satisfaction, we love to hear comments such as these.

Our team will be made aware of your feedback which is extremely valuable to us.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Excellent company communication about…

Excellent company communication about information re products.
Service feels personalised.
Furniture is lovely and of great quality.

August 29, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Geraldine,

Thank you for your kind review, it’s lovely to hear from you.

We are delighted to hear of your overall experience with us and customer satisfaction is very important to us, we will be sure to pass along your fantastic comments to our team.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Really fast delivery and easy to…

Really fast delivery and easy to arrange, beautiful furniture thank you

August 27, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Nicola,

Thank you for your lovely review, we are delighted to hear about your experience.

We hope you continue to enjoy your new furniture! If you need anything else you know where we are.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Love my new Garden Furniture from…

Love my new Garden Furniture from Luxus. Beautifully finished, delivered very quickly. Quite heavy and robust [which I love], built to last. Looks great in our newly landscaped garden. Thank you.

September 16, 2025
Unprompted review
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Lisa,

Thank you for your wonderful review and we’re delighted to hear that you love your new furniture!

We will be sure to pass on your comments to the team and don’t forget we are always here if you need anything further.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Stunning quality

I bought the teak extending table with stackable teak chairs.
Everything, from the initial transaction, the communication to the craftsmanship has been outstanding.
I couldn't fault a single thing!

August 19, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Nina,

Thank you for your kind comments and for taking the time to share your experience.

We are happy to here that you feel the service and the quality itself is outstanding, we love to hear comments such as these and we are very thankful for the review.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Easy ordering process and speedy…

Easy ordering process and speedy delievry

August 13, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Anousha,

Thank you for your lovely review, it is fantastic to hear from you.

We are delighted to hear that the ordering process was smooth and the delivery was to your satisfaction.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant The chairs are excellent Nice and strong and they arrived earlier than expected So I was delighted

August 14, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Jane,

Thank you for taking the time to leave us a review, it’s fantastic to hear of your experience with us.

We will pass along your lovely comments to our team, we are happy to hear you were delighted with your furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture. As good in real life as online. Heavy and beautifully made. Follow up products excellent. Follow up help excellent . Only negative is the umbrella is not jet black and should have been rectangular and larger .

August 12, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Ms Coelho,

Thank you for your kind words and it’s delightful to hear of your positive experience overall.

We pride ourselves on our high quality furniture so we love to hear comments such as these and we are glad the follow up help has been useful for you, rest assured we are here to continue to provide any support when needed.

Thank you for your feedback regarding the parasol, we do advertise these as a Black colour as shown in the photos on the site, with a size of 2.7m for the canopy and the pole would be circular. However, if you do wish to discuss this further we are more than happy to help. You can reach us by emailing info@luxushomeandgarden.com or by calling us on 0333 772 9013.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Delivered on time and well packaged

Delivered on time and well packaged. Helpful and friendly delivery team.

August 13, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi there,

Thank you for your review, it’s lovely to hear of your experience.

We will be sure to pass on your kind comments to our delivery team and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Easy to order,quick to arrive.Very good quality.

Easy to order,quick to arrive.
Very good quality

August 14, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi there,

Thank you for your kind review, it’s fantastic to hear from you.

We are happy to hear that you were pleased with the delivery and quality of your order. Please don’t hesitate to contact us if you need anything else in the future.

Thank you again and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service. We had some requests for an expedited delivery, and a few more things, which were accommodated for at every turn. The furniture is excellent and I honestly cannot recommend this company enough! Huge thanks

August 13, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi there,

Thank you for your lovely review, it’s great to hear from you.

We absolutely love to hear of experiences such as these, customer satisfaction is our number one priority and we are delighted to hear of your journey with us. You are always welcome if you need anything in the future from us and we will be sure to pass on your kind comments to our team.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Customer service was great and was able…

Customer service was great and was able to get a quick delivery. The product was high quality!

August 8, 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Sally,

Thank you for your kind review, we are glad to hear of your experience.

Customer satisfaction is our number one priority, we are delighted to hear the customer service received was great and you were pleased with quality, we love to hear comments such as these and we will ensure this feedback is passed on to our team.

We hope you enjoy your new purchase!

Kind Regards,
Luxus Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look