Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From purchase to delivery the process was easy. Great value, high quality garden furniture. The delivery team were on time, polite and tidy and positioned the new furniture while removing the packagin... See more
Company replied
Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were frien... See more
Company replied
We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more
Company replied
Company details
Written by the company
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Written by the company
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Our Biggest Ever Sale!
4.7
Excellent
764 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done Customer Services.
I began to get worried when the furniture didn’t arrive a week past the suggested time, so contacted customer services. Kane was very reassuring and helpful and explained the delay. He gave me a new time slot and indeed I heard from the delivery firm as promised (they were excellent). It would have been nice to have been informed of the delay at the start just to put one’s mind at ease.
July 3, 2025
Reply from Luxus Home and Garden UK
Hi Martin,
Thank you for your review and for your kind words, we value your feedback greatly as it helps for future improvements.
We appreciate that there were some unforeseen delays in this case that impacted the lead time of the items you purchased. This was a rare occurrence that did impact our standard lead times that are usually 1-2 weeks unless stated otherwise in our delivery information section on the product pages. We sincerely apologise that this affected your order and we are thankful for your patience.
It is a delight to hear that the service you received was excellent. We have passed along your comments to the team and please rest assured if you ever need any support at any time, we are available via email, phone or chat.
We hope you enjoy the rest of your weekend!
Kind Regards
Luxus Customer Care Team
Very efficient and good updating…
Very efficient and good updating through delivery process - very high standard products as ever
July 2, 2025
Reply from Luxus Home and Garden UK
Hi Dean,
Thank you for your kind review and we are delighted to hear of the positive experience you’ve had.
We have passed along your comments to our team and if you need anything else in the future please let us know.
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Russell,
Thank you for your kind review and we are delighted to hear of your experience!
We will ensure to pass on your lovely comments to our team and we hope that you have a fantastic weekend ahead.
If you need anything else at all please don’t hesitate to let us know.
Kind Regards
Luxus Customer Care Team
Stunning dining table and chair
June 28, 2025
Reply from Luxus Home and Garden UK
Hi Louise,
It’s fantastic to hear comments such as these, thank you so much for leaving us a review.
We are always here if you need anything in the future and we hope you continue to enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Good quality garden chairs
Site is easy to navigate, ordering process was simple, and order arrived quickly. Very happy with the garden chairs:they are well made and stack beautifully.
June 27, 2025
Reply from Luxus Home and Garden UK
Hi there,
We are so thankful for the time taken to leave us a review and we are delighted to hear of your positive comments regarding your order! Your feedback is appreciated.
If you need anything else don’t hesitate to contact us in the future and please enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Worth the wait
Furniture was delivered later than originally scheduled due to processing problems in country of origin but we were compensated for that with a teak care kit.
The furniture itself is very nice and well made. The cushions are a little thin so perhaps not as luxurious as we’d hoped but they can be replaced in due course if necessary. Overall really pleased with our purchase which was, we felt, a good price for the quality and quantity of furniture.
June 27, 2025
Reply from Luxus Home and Garden UK
Hi Steph,
Thank you for taking the time to leave us a review, your thoughtful comments are greatly appreciated.
We are thankful for your patience during this time; we were experiencing unforeseen delays with your items which was a rare occurrence. We are delighted that you are now enjoying your new furniture!
Please rest assured we are always here to help with any issues with the furniture and the cushions in question. If you need further assistance don’t hesitate to contact us with any images of the items affected by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013. We will work with you to resolve any issues.
Once again thank you for leaving us a review and don’t hesitate to let us know if you need anything else in the future.
Kind Regards
Luxus Customer Care Team
Amazing customer service
Simply incredible customer service. Customer service received 5 stars. Just too many flaws in the table to give it 5 stars but I will use this company again as they have been superb.
July 20, 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Nicola,
Thank you for your kind words, it is very much appreciated and we are always happy to help.
If you do have any concerns you would like us to help resolve, please don’t hesitate to contact us. You can reach us by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013 and we also have a chat function on the site if this is preferable.
We look forward to hearing from you in the future and thank you again for the review!
Kind Regards
Luxus Customer Care Team
Excellent service and fabulous product
Excellent service and fabulous product. Very pleased with my new 10 seater table and chairs, it has really made my outdoors and outdoor living space. Great quality in the product too and the delivery team were quick, courteous and efficient.
June 19, 2025
Reply from Luxus Home and Garden UK
Hi John,
Thank you for your kind review, we appreciate the time you’ve taken with your positive feedback and we’re delighted to hear you are happy with the furniture.
Your thoughtful comments will be passed on to the team and if you ever need anything else please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Look good but lack quality of teak wood itself
Initially the teak table and chairs looked amazing. After an initial 3 months one of the chairs broke and it 6-7 months before a replacement was provided. We took good care of them, following the care instructions, but after 3 years, 3 of the chairs have rotted away completely and the table is very wobbly and covered in cracks. Approached Luxus home and garden for a discount on buying some new ones, but was told this was not possible. Now planning another large purchase of a complete replacement set. They look good, but do not have the weight of quality to last (teak chairs feel quite light) and everything is covered in cracks..
July 8, 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Paul,
Thank you for your time taken to leave us a review, we appreciate your comments raised and we are sorry for any inconvenience caused.
We understand that your enquiry with us was outside of our warranty period, however customer satisfaction is our number one priority, first and foremost we do want to achieve a resolution that makes you happy. We did contact you by email to offer you a solution to your concerns and we haven’t had a response.
Please don’t hesitate to let us know if you need any further assistance, we are always here to help. You can reach us by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013
Kind Regards
Luxus Customer Care Team
went above and beyond
went above and beyond, recommended!
Ordered table and chairs for my dad visiting on his 80th birthday, made sure I received everything in time, I'm grateful!
July 9, 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Davide,
Thank you for your kind review and we are delighted to hear of the experience received.
We hope your father had a wonderful 80th birthday and we are so happy to have been a part of it.
If you ever need anything else please don’t hesitate to get in touch and we hope you enjoy the furniture!
Kind Regards,
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi there,
Thank you for your kind comments and taking the time to leave us a review.
We are happy to hear you are pleased with the furniture!
We wish you all the best and if you need anything else don’t hesitate to ask.
Kind Regards,
Luxus Customer Care Team
Great looking table and chairs
Great looking table and chairs that feel very solid. We paid to have them assembled for us, which was great. The guys were friendly and really efficient: given it was all put together with dowels, it would have taken us ages. My only criticisms are that there are a couple of cracks in the timber of the table top and a couple of the chairs were missing their feet: we just bought a packet and put them on ourselves. Otherwise, I'm very happy
June 3, 2025
Reply from Luxus Home and Garden UK
Hi Janet,
Thank you for taking the time to leave us a review, your comments are greatly appreciated and we are delighted to hear of your happy experience overall.
We are sorry to hear of the issues you experienced with the furniture, we are always happy to help resolve any problems such as these as we do pride ourselves on customer satisfaction. I’ve included the details here as well if this helps so you can email us on info@luxushomeandgarden.com with images of any faults or by calling us on 0333 772 9013 if you’d like to chat. We also have a chat function on the site if this is more suitable!
We wish you all the best and if you need anything else don’t hesitate to ask.
Kind Regards,
Luxus Customer Care Team
I love the dining table and chairs
I love the dining table and chairs all my family have admired them. Outdoor dining is now a real pleasure.
The service was excellent from start to finish and the delivery team were quick, efficient and very tidy.
June 6, 2025
Reply from Luxus Home and Garden UK
Hi Chris,
Thank you for the review! It is fantastic to hear of both you and your family’s admiration of your new furniture.
Your comments have been passed along to the team and we are delighted to hear that you have been enjoying Outdoor Dining more since!
If you ever need anything else in the future you know where we are.
Kind Regards,
Luxus Customer Care Team
Lovely furniture and great service
Lovely furniture and great service. I would recommend to friends.
June 4, 2025
Reply from Luxus Home and Garden UK
Hi Eileen,
Thank you for taking the time to leave us a review, it’s always a pleasure to hear comments such as this and we are so thankful for your time.
If you need anything in the future please do not hesitate to let us know.
Kind Regards,
Luxus Customer Care Team
Beautiful furniture …
Although the delivery of my furniture took a while, it was well worth the wait! It’s beautiful! Really solid sturdy well made furniture, and looks stunning! The comms from the company were good too when I asked for updates. Highly recommend
July 4, 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Rachel,
Thank you for your time leaving us a review, it is very much appreciated and we are delighted to hear of the positive experience you’ve had with us.
Please know that your patience is extremely valuable to us and we are always happy to help if you need anything in the future.
We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Excellent
It’s the 2nd time I’ve bought from this company and am equally happy with my second purchase. Very good customer service - quick response when I asked about the lead time. Really well made products. We’ve had our table and chairs for 2 years now and love it. The curved bench seat we’ve just bought is lovely and very well made.
Also the delivery guys were extremely polite, friendly and efficient. Highly recommend
June 3, 2025
Reply from Luxus Home and Garden UK
Hi Anna,
Thank you for your lovely review, we are delighted that you came back for a second purchase and was equally as pleased as the first.
We have passed along your kind comments to the team, these are extremely valuable to us here at Luxus and we want to thank you again for taking the time to share your experience.
If you ever need anything else, please don’t hesitate to reach out!
Kind Regards
Luxus Customer Care Team
The parasol was well-made and sturdy.
The parasol was well-made and sturdy.
The holes in the support pole were too high... only the bottom one was accessible.
Delivery required a significant wait.
May 23, 2025
Reply from Luxus Home and Garden UK
Hi Michael,
Thank you for your review and positive comments around our Parasol.
We appreciate the time taken discussing this via email & phone with us and as explained this will get easier after the first few times, the parasol holes are high up as the fabric will stretch. We do appreciate your comments nevertheless and if you ever need further clarification or assistance in the future regarding your Parasol we are always here to help resolve this with you.
We do apologise regarding your thoughts on delivery and looking at this it was delivered within 1-2 weeks. We appreciate your feedback on this and we are always happy to discuss any lead times if you ever wanted to contact us going forward.
Once again we want to thank you for taking the time to leave us such a lovely review and we hope you enjoy your Parasol!
Kind Regards
Luxus Customer Care Team
Ordering and delivering was first…
Ordering and delivering was first class. However there is a crack on the pole. It looks like it was filled before and now the filling has cracked. I’m not sure who to get in touch with to sort it out. Look forward to hearing from you.
May 24, 2025
Very good products and good delivery
May 20, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.