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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making every interaction pleasant. The service provided is frequently highlighted as excellent, efficient, and professional, with many people appreciating the quick turnaround times for repairs and the overall ease of their experience. Consumers also find the pricing to be very reasonable and competitive, offering good value for the quality of service received. However, some customers were dissatisfied with the product quality, specifically mentioning issues with faulty replacement parts or the longevity of repairs, such as a camera that stopped working after a few months. A few other people also felt that the company had lost its way and would not use their services again.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many praise the efficiency, with repairs... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Product

People report ambiguous experiences with product. Some customers were pleased with refurbished items, like an... See more

Price

Reviewers consistently express satisfaction with the pricing. Customers frequently mention sensible, fair,... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the exceptional support,... See more

Based on these reviews

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Wanted to upgrade to newer iPad and was shown a number second hand/excellent condition ones. Given great customer service in choosing the best one plus some extra charging add ons. Came away happy... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

Contacted LW Repairs about repairing a cracked mobile phone screen. Dylan responded quickly and was so helpful, both online and in the store. Got the screen repaired within a few hours of contacting t... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I returned my SAMSUNG A05S phone as the…

I returned my SAMSUNG A05S phone as the camera that they installed months prior stopped working.I was told that they would not repair it and would send it away for 3 weeks and cost £180.The original phone now only just over a year old was only £80 to but brand new from Samsung.

April 1, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Hi Adrian, thank you for your feedback.

I can completely understand your frustration, especially when an issue develops further after an initial repair.

Looking back at your repair notes, we were able to resolve the original fault by securing a loose camera connection, which kept the cost down at the time which was great. The device passed testing and was working well afterwards, but unfortunately faults like this can sometimes progress or be underlying, which isn’t always possible to predict frustratingly.

When you returned, the issue appeared more complex. We replaced the camera at the price difference only, without additional labour to try to help but I can see it’s likely to involve a board-level repair too sadly. To continue to try and keep costs as fair as possible, we offered to arrange this board level at our cost price to send away for repair (£60, total complete cost £149).

We always aim to provide the most cost-effective solution, but in some cases the repair can outweigh the value of the device which you’re right

We appreciate you giving us the opportunity to help, and we’re sorry we couldn’t provide a more economical outcome on this occasion.

Have a great weekend and thank you again, Lewis :)

Rated 5 out of 5 stars

Fab service

Really helpful and phone fixed in a few hours , fab service

April 1, 2026
Unprompted review
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Reply from LWRepairs

Thank you :)

Rated 5 out of 5 stars

Wanted to upgrade to newer iPad

Wanted to upgrade to newer iPad and was shown a number second hand/excellent condition ones.
Given great customer service in choosing the best one plus some extra charging add ons.

Came away happy.

April 1, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Screen repair

I broke my phone screen, went in that evening and they had ordered the new screen and fitted it by midday the following day. Very friendly, would definitely recommend for any screen repairs🙂

March 27, 2026
Unprompted review
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Reply from LWRepairs

Thank you Maddie :)

Rated 5 out of 5 stars

I normally use them for my phone but…

I normally use them for my phone but this time I used it for my game console. They knew exactly what was wrong called to tell me that they needed to order a part & asked if it was ok. Very pleased as always with there service would highly recommend them

March 5, 2026
Unprompted review
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Reply from LWRepairs

Thanks so much Kim, Lewis :)

Rated 5 out of 5 stars

Amazing service!

The service Lewis provides is first class. I will never use anyone else now to fix our mobiles and other devices. Lewis came to my workplace the next day to look at my cracked screen and fix it and returned it 30 minutes later good as new. He is polite, friendly and professional and it’s so convenient offering a service that comes to you. I highly recommend LWRepairs.

March 25, 2026
Unprompted review
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Reply from LWRepairs

Thank you Victoria :)

Rated 5 out of 5 stars

Data transfer…

Managed to transfer data from one phone to another at short notice. Everything transferred over and now phone up and running. Was kept updated and informed when ready to collect. Have used LW repairs before and wouldn’t hesitate to use again if needed

March 20, 2026
Unprompted review
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Reply from LWRepairs

Thank you Denise :)

Rated 5 out of 5 stars

I had dropped my phone which resulted…

I had dropped my phone which resulted in needing a new screen . I called in at LW and immediately told that my phone would be ready to pick up the following day. I am so grateful for LW proficiency 5*

March 19, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thanks Paula :)

Rated 5 out of 5 stars

Great service

Great service, fast and use genuine Apple parts! Thank you

March 13, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

Great service

Great service. I popped in to see about a replacement, refurbished phone. Purchased one at a great price. Great service. Highly recommend Lewis and his team!

February 23, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Repair done on time had my phone back within time, text me to say when it was finished and fair price would recommend to anyone if you have a problem with your phone.

February 15, 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

Everyone friendly and knowledgeable.

All the staff are always very friendly and knowledgeable.
Nothing is ever too much trouble, even when I can't remember how to do something on my phone.
They transferred all the data from the old phone to the new one so I didn't have to.
Would highly recommend Lewis and his team.

February 12, 2026
Unprompted review

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