Lyca Mobile NO Reviews 

I was assisted by Edmond from Lyca Mobile and it was quick, informative, and very helpful!

While the customer service staff were polite and tried to assist, the real issue lies within the system. I have been struggling for 3.5 months to get a refund for a bundle that auto-renewed despite disabling auto-renewal and auto top-up 7 days prior. When I noticed the transaction, I called immediately and was told nothing could be done that day. The next day, I received a case number and was informed the case would process within 24–48 hours, and the refund should appear within 5–7 working days.
After waiting the full 5–7 business days, I called back and was told my case was escalated to “highest priority.” However, for the next month, every time I contacted the hotline, I received the same response with no progress. Because the window to request a refund through my credit card company closes after 1.5 months from the transaction, I had no choice but to involve them.
Since then, my phone number has been locked for the past 2 months, preventing me from accessing essential services like clinics. When I asked how to unlock my number, I was told to obtain a refund withdrawal letter from my credit card company. I refused because withdrawing my refund request would mean abandoning the only remaining option I have if Lyca Mobile does not follow through.
This experience has caused significant inconvenience, stress, and wasted time. A system that penalizes customers for seeking help and fails to resolve issues promptly needs urgent improvement. Clear refund policies, faster escalation processes, and better coordination between departments would go a long way toward restoring trust and ensuring customers do not face similar situations in the future.

That operator named Edmund was verry kind and profesional...thank you Edmond🙂

I had some issues with my sim card and John helped me with all the steps for making a swap. Very kind and patient. ✌️

Edmund was really helpful with the customer support and helped me retrieve my old number!

Edmond was a excellent, very knowledgeable and responsive customer support representative.

I was also impressed that my call was answered in less than 30 seconds.

Edmond was very helpful in resolving my issue. He was very patient and polite. Appreciate the great service. Keep it up.

Edmond was very helpful to me, thank you for your service

Edmund has been great, but Lyca Mobile as a provider has been truly awful (and it really seems like customer service agents either aren't trained properly, or don't really know what they can or can't do as I've had to call in about 8x in the last 6 weeks for major service issues and they often contradict what a previous agent has said.)

I've only had my service for 6 weeks, but I cannot recommend it. It's been stuck in Roaming mode the entire time even though it was activated in Oslo and I'm only using it here (they've "refreshed" my service 3x with no changes). I am not receiving all SMS messages sent to me, I cannot send out short codes, I cannot access or set up my voicemail, and there have been 2 entire days where I have had no data at all (this is in the middle of Oslo by the way). Additionally, when I am on the phone, I have no data. When my data does actually work, it's extremely spotty and I would never call it fast.

Switching to a new phone did not fix any issues. Keep in mind I switched from a Pixel 9 Pro to a Pixel 10 Pro and have never had any issues with any other provider....this is a Lyca issue.

22 Oct Update: Downgrading from 3 stars to 2 stars. Service has gotten somehow even worse and my data is dropping constantly throughout the day. The CS email I was given has given no response and it's been well over a week. Support via email is hopelessly bad and support via phone is like most agents don't even know what's going on??

14 Jan Update: Downgraded to 1 star. Customer service is atrocious. The LycaMobile response to this post led absolutely nowhere. They have ignored the last 5 follow-up emails I have sent to them.

I have been unable to make any phone call at all for 8 days already even though I have an active account with “unlimited calls” and issue still not fixed! I contacted customer service and made several cases with reference number but the issue still not fixed. Customer service and technical team do not care and they are not even helpful when you need assistance. On top of this, they wont even offer a refund for all these days Im losing from my bundle and unable to make any calls. Is ridiculous. UPDATE: IM STILL UNABLE TO MAKE ANY CALLS and technical team keeps closing my ticket as “resolved” but they don’t even check my information and my active bundle. customer support does not even reply the emails sent either.

I was on holiday in Norway. At Oslo airport I bought a prepaid Sim card with international roaming on September 2. I was in Copenhagen from September 17 onwards. In Copenhagen the roaming DATA/ INTERNET did not work. After this, it was a pathetic situation with the Company customer support. I followed the ApN setting as per the Bot on their App. Data connection did not work. I called their Customer Service phone number. Copenhagen help line, no help from them, i have to contact Norway. I called twice to their Norway help line. The ApN settings given to me did not work. Data connectivity did not work. Both the Executive on the call gave me different settings which were even different to the ones on the App. I wrote an email also. I got a reply after 6 days. This is no help. I had left Copenhagen by then. LOST MONEY. WASTING TIME ON A HOLIDAY. COMPANY HAS NO STANDARD PROCESSES.

I get reply from The Mobile Operator promptly on this forum. But of no use. I took the Sim on a holiday to Norway and Denmark. The Sim was useless in Denmark when the plan included international roaming. Now I am back home.

Edmund is a very service orientated and exceptional consultant and representative for lyca mobile. Outstanding solution to problem and very service orientated. Keep it up ! a big asset for the company !

Perfect customer service from Edmund

Smooth n clear steps to terminate esim plan_friendly client service_edmond

Talked to Edmond, very nice and helpful.

Advisor : Edmond

I have been facing trouble in the website to get my sim registered as the address was not being accepted.

Edmond was super friendly, helpful and patient. As I am new to this country and city, it would have been very difficult without his assistance.

Thank you so much to Admond for solving my problem and help me with so much sincerity.

Definately recommend Lyca Mobile service and Edmond.

Edmund was the best! I needed some very technical assistance when setting up my new line, and he knew the answers off the top of his head, and set me up. Very pleased, thank you, Lyca!

Customer service was great understanding and solving my issue, plus she was very polite, but I do have a constructive comment for the company. I bought my eSIM online and despite following the instructions I received on the email sent by Lyca Mobile, I was not able to use it until I called CS, meaning I had to wait 3 days because my problem took place on Friday evening and CS doesn't receive calls on the weekend. The problem was that after activating the eSIM with the QR one has to go back to the Lyca website and register the SIM. This is not stated in the email with the eSIM and coming from abroad is not something obvious.