Lyca Mobile BE Reviews 1,152

€85 lost + €250 in savings missed due to their incompetence. Responses to negative reviews are generic and misleading; they never reply to any emails. They never transferred my number or provided assistance to do so, despite several calls and emails. The case has been submitted to the telecom mediator.

Avoid this company. I made a one-time top-up for a prepaid SIM, but they secretly activated an automatic renewal without clear consent (pre-checked option / dark UX). They kept charging my card every month, and customer support refuses to fix or refund it. This is misleading and unacceptable.

I used Lycamobile, and it has been an absolute nightmare. They automatically deducted money from my balance to buy a bundle, but at the exact same time, they charged me for a second bundle. I ended up with two active bundles simultaneously.

Later, I received an SMS stating that a bundle was reserved for the following month, followed by yet another confusing message. When the next month arrived, the reserved bundle wasn't active. I called customer service, and they casually informed me that it was actually a third bundle. So, for a single month, I was charged €30!

They canceled the second bundle for me, but they never refunded the money. Completely fed up, I ported my number to Telenet. While waiting for my refund, I called Lycamobile again, only for them to tell me that because I ported my number to another provider, they could no longer refund my money.

What was supposed to be a simple €10 plan ended up costing me €30 with zero accountability from their side. Absolute scam. Avoid them at all costs.

Don’t use LYCA Mobile guys they are so bad. When it comes to cancelling they make it so difficult. Their Customer Service Centre is so poor and you can hardly make out what they are saying in English!!
Don’t use them!!

Very bad customer service.
I contacted Lyca to explain a problem with my account, but instead of helping, they only asked me to pay — not only the current bill, but the next one as well. No solution, no explanation, no support. When a client tries to explain an issue, Lyca only cares about payment. Extremely disappointing service. I do not recommend.

My experience with this company is that you can't get any customer service help and they suspended my simcard because i am using internet to much even that i paid 39euro for 300gb but still they suspended my simcard and now 9 days without internet or calling and they don't want to refund and nothing helps calling chatting and sending emails just waste of money and time

Edit as of. February 6, 2026
I did not get any positive outcome from my applications to Lycamobile. I absolutely do not recommend this company.
Their international/roaming packages may not work abroad as advertised, and customer service does not issue refunds under any circumstances. Do not assume their packages will work in the countries you visit.
Instead, get a local SIM or an eSIM. Lycamobile is unreliable and my experience was a complete disappointment.

On January 7th, I paid 20 Euros on-line and purchased an "Alo Turka M OL" package for my existing LycaMobile Sim card (0465131669), which is marketed as valid in Turkey and EU countries, and explicitly includes both voice call and mobile data services.
I purchased this package primarily because it was advertised as allowing roaming usage in Turkey. However, while the data service functioned, the voice call service never worked at any point. I was unable to make or receive calls, meaning a substantial part of the contracted service was not provided.
I formally contacted Lyca Mobile’s customer service via email, clearly explaining that the voice service was unusable and requesting a refund for the non-functional portion of the package. Despite this, Lyca Mobile refused my refund request, without offering a satisfactory technical explanation or resolution.
Under basic consumer protection principles, charging for a service that is partially or entirely not delivered as advertised constitutes a failure to meet contractual obligations. This situation has seriously undermined my trust in Lyca Mobile as a telecommunications provider.
A mobile network operator is expected to ensure service reliability and customer satisfaction. Unfortunately, Lyca Mobile failed to meet these standards in my case, leaving me significantly disappointed.
I am therefore requesting a refund for the voice call service that was never provided, and I expect Lyca Mobile to address this matter in a fair and responsible manner.
Edit: As of 30 January 2026, I confirm that all my call attempts have been recorded with exact dates and times, and I have submitted evidence for each of them. Despite this, no refund has been issued to me at all.
On one occasion, I even received an utterly unreasonable response, stating that “this is a prepaid SIM card, therefore refunds are not applicable and there is no contract between us.” Frankly, I am astonished. I cannot understand how a company claiming to be corporate can provide such a response to a customer.
The implication seems to be that if a service is prepaid, the provider is not obliged to deliver all promised services, which is simply unacceptable. Prepaid or not, if a service is sold with voice and data included, both components must function.
Lyca Mobile failed to provide the voice service entirely. Although I was able to use the data service, this does not justify charging the full price. I therefore expect an immediate partial refund corresponding to the voice service that was never delivered.
This situation has seriously undermined my trust in Lyca Mobile, and I expect the company to act in line with basic consumer rights and professional standards.
Edit: As of this date (02.02.2026), I can honestly say I have never encountered a company so disrespectful to its customers, so irresponsible, and constantly trying to dodge responsibility.
Their so-called customer service and customer satisfaction policy are truly astonishing — in the worst possible way.

I would like to express my sincere appreciation to Lycamobile Belgium customer support for their professional and customer-oriented service.

I contacted support regarding an automatic charge and refund request, and throughout the entire process the team demonstrated a high level of professionalism, patience, and attention to detail. All explanations were clear and well-structured, the requirements were communicated transparently, and the case was handled efficiently despite involving account ownership verification.

The support agents provided consistent guidance, followed up appropriately, and ensured that the auto-renewal was cancelled and the refund process was initiated correctly. Communication was polite, timely, and reassuring at every stage.

Overall, the issue was resolved smoothly thanks to their coordinated and competent work. I truly appreciate the quality of support and the respectful, customer-focused approach.

Thank you to the Lycamobile team for your excellent service.

I made an error when purchasing a data bundle online. I entered 2 digits incorrectly and the data went to another customer. I informed Lycamobile as soon as it happened. They promised me that they will help but I never heard back from them. The following month, my bank account got charged for automatic data bundle renewal. I requested Lycamobile to help but they made it extremely hard to get the matter resolved. I was dismissed and asked to contact the other customer and resolve the issue myself. In the end, I had to physically meet the other customer and asked him to deactivate the automatic data bundle renewal. Following that, I changed my mobile phone service provider because Lycamobile showed me that they do not care

Update: they contacted me and provided confirmation and owned up to the fact that it can be frustrating to not provide these confirmation emails. I appreciate them taking accountability. I purchased a new esim from them and it works fine with good coverage in Belgium. Overall there is huge room for improvement, even as a budget company, but I highly respect the accountability they took.

Initial Review: I bought a prepaid esim for travel, it didn’t work, they said the technical team will review in 24 hours. But I need it now for the travel, not in 24 hours, so i told them to refund. Instead of providing a proof of refund via email, or anything, they gave me some numbers to write as the “reference for my refund”, and “if i dont receive a refund in 7 days, call back”. Idc if its the cheapest provider in the world, they are more than capable of sending confirmation emails. But this is not standard practice in their company, which makes me feel like they are looking to dodge accountability.

I have a iphone 15 pro max and was connected to fiber when activating the esim, and it still failed. The problem is the sim, not the phone or the connection.

The company is not honest, it does not help and does not reply to emails. I had a problem, I bought an e-SIM card, I did everything according to the installation, but the card does not work and I cannot log in to the website.

This app is unsafe for me, because at Whatsapp, someone logged into my Whatsapp account at 6:24 PM, and i got permanently banned, and this is all of Lycamobile's fault, because they secretly leak the phone number.

From 24 November my sim is blocked. Everyday I call them and write emails. But no solution. They treat his clients like a dog . From 10 days of discussion no solution I paid 244 euros for one year. There is no solution and refund. Service client help is zero. Everyday they answer me your file is open. I don’t know in Belgium there is consumer court or not? If someone knows please tell me. Because I am fed up. Now I can’t change the number till solution because I already paid 244 euros. I am in hell now

I tried several times during an entire year to cancel this bundle, as I moved out of Belgium and their coverage was terrible basically every single country I visited. I was in Spain for 1 week without any data at all, tried several times to reach anyone from customer service to help me and I simply had to give up and buy a tourist sim card there so I could use my phone.

As a consequence, I first cancelled my Bundle on September 2024, just to find out in October that they were still charging me. Tried again on November and December and they finally ended up not charging me on January. More than a year has passed since I first tried and I just realized that they have been charging me ALL THIS TIME.

Now it took me about 3 hours to get to a customer service representative to cancel this terrible service. The only thing good about this terrible company has been MISS BIEN, where she managed to solve the problem in minutes... after I have spent 3 hours today trying to cancel it.

Definitely this service is simply not worth it.

I activated the SIM card but it can only receive SMS, not able to make phone calls, data or internet. Service is really bad, always need to wait on the line on average of over an hour and sometimes getting cut off even before being answered. Finally getting frustrated, now requested to get a refund and have to wait for one week. We'll see what happens.

Charged me €30 despite my auto top up being disabled. When I asked for a refund over email, didn't respond to me for weeks and then said that the bundle was no longer refundable because it had expired (when they were the ones who delayed the refund). They were suddenly more responsive after that. A company full of scammers who purposefully makes it hard for your card details to be removed as well (you have to call or email them).

Lycamobile claims they'll respond to negative comments within 24 hours. Hilarious 😂. Yeah, they do that, but just for show. If anyone believes they'll actually solve issues behind these comments, you're getting fooled again. Nothing's going to change, even if you contact them via the email provided in the response to your review here (probably I'm gonna receive another consoling message under this post). I lost around 140 euros for no service.

horrible. company keeps making mistakes at the time of charging me. they doubel charged me once, then promised they'd give me a refund which i never got. then they double charged me again!!! not worth it at all. email customer service just never responds, and on the phone they are also extremely unhelpful