Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my o... See more
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Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happene... See more
Company replied
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time... See more
Company replied
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they tol... See more
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Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.1
Poor
3K reviews
Asks customers to review
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Absolutely terrible service – paid for eSIM I can’t activate
I purchased an eSIM from Lyca Mobile Italy and followed all their steps: registration, providing documents, etc. I even received confirmation emails with Order ID, ICCID and PUK. BUT I did not receive the QR code nor the SM-DP+ address & Activation Code needed to install the eSIM on my iPhone.
I’ve emailed, called, and tried every support option available. No response. The online account has no option to download the missing QR details. Customer service is silent. This is unacceptable.
I paid for the eSIM, but I have received zero usable product. Lyca Mobile’s instructions say the QR code will be sent, but in practice they haven’t followed through.
If you are thinking of buying an eSIM from Lyca Mobile Italy, beware: unless you’re lucky, you may end up paying for a service you can’t use, with no customer support to help you.
I demand that Lyca provide my QR code or SM-DP+ / activation code immediately, or refund me without further delay.
Update: I finally spoke with customer support, and they informed me that they couldn’t resend the QR details. I will need to purchase the eSIM again. However, they were helpful and submitted a refund request on my behalf. I am now waiting for the refund amount to be returned to my bank account before attempting to buy the eSIM again. I will provide an update once I receive the refund.
September 15, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Bushra,
We’re truly sorry for the experience you’ve described. We understand that although you’ve already received your confirmation email with the Order ID, ICCID and PUK, the QR code activation details needed to install the e-SIM on your iPhone were not sent. We also regret the lack of response when you tried to reach us by email and phone.
We can see that you’ve requested a refund, but if you prefer to continue with the service we can immediately send you the missing e-SIM activation details and get you up and running.
For us to resolve this quickly, please reply to the email we’ve sent you or contact us at trustpilotreview@lycamobile.com
with your order reference.
Regards,
LycaMobile Operations
bad costume service
September 9, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Joana,
We’re sorry to hear about your experience and apologize for any frustration caused. We’d like to understand what went wrong so we can make it right.
Please reach out to us directly at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief description of the issue, so we’ll do our best to assist you.
Regards,
Lyca Mobile Operations
Don’t ever get an e-sim from Lyca…
Don’t ever get an e-sim from Lyca Mobile in any European country. They are a scam!!! They charged me and the esim never worked. I contacted the customer service and support team but nobody ever responded on emails and calls
September 12, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Giovanna,
We are sorry to hear about the difficulties you faced with your eSIM and the lack of response you experienced. This is not the level of service we aim to provide our customers. We kindly request you to try scanning the QR code again while in your home country (Italy). If the issue persists, please share a screenshot of the error message so we can assist you further. For additional support, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
The website works badly but the…
The website works badly but the customer service guy Kim was very helpful. I can cancel my eSim with his assistance.
September 9, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We appreciate your feedback and are sorry the website was difficult to use. We're glad the representative was able to assist you with cancelling your e-SIM.
Regards,
LycaMobile Operations
Nonsense rules and AWFUL customer service
*UPDATE: FAKE PUBLIC RESPONSE TO MY REVIEW TO PRETEND THEY WANTED TO HELP. HOWEVER, I EMAILED MULTIPLE TIMES OVER 2 WEEKS AND THEY NEVER GOT BACK TO ME - STILL WAITING FOR MY REFUND*
Unfortunately their eSIM doesn't work with my device, they can't send a new QR Code to transfer it to my iPad, so they said I have to go to a store to do a SIM swap. However, all the stores I called in Bologna had guys who can barely communicate and kept saying they'd charge 15€ for a new SIM, which makes this supposedly good offer really crappy. One day fighting against the odds, and still no internet connection.
September 8, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Felicia,
We’re truly sorry for the frustration you’ve had trying to get your e-SIM working and for the confusing information you received from different stores. That’s not the experience we want for our customers.
We’d like to resolve this for you as quickly as possible. Could you please email us at trustpilotreview@lycamobile.com
with your order details (order ID, the number linked to the e-SIM and any interaction references you’ve had with stores or support)? This will allow us to check your account, confirm the correct procedure for a SIM swap/QR code and help you get connected without unnecessary extra charges.
Thank you for bringing this to our attention — we’ll do our best to put things right for you.
Regards,
LycaMobile Operations
ESIM USA
I got an esim while travelling the USA, on a pay by month basis, no contract. I selected no for autorenewal but was still charged the following month. I contacted customer service to cancel and they got back to me weeks later with a pretty much impossible list of things I needed to do to cancel, or alternatively I can wait 60 days after the sim is inactive and it will automatically cancel. It's an absolute scam, avoid at all costs unless you want to continue paying months after you're finished using your esim.
August 4, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We sincerely apologise for the inconvenience and the experience you’ve had with us. We completely understand how frustrating it is to be charged after you’ve chosen not to renew and to face delays in getting clear help.
To assist you better and cancel charges as quickly as possible, please reach out to us at trustpilotreview@lycamobile.com
so our dedicated team can urgently review and resolve your case.
Thank you for bringing this to our attention — your feedback helps us improve our processes.
Regards,
LycaMobile Operations
Terrible help service & communication
Terrible help service & communication. If you have no issues with your SIM you'll be fine but as soon as you start having issues you're a lost cause if you try to ask them for help.
September 2, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Isabel,
We’re truly sorry to read about your experience with our support. We understand how frustrating it is when you need help and can’t get it quickly.
Please send us your Lycamobile number and a brief description of the issue to trustpilotreview@lycamobile.com
so we can review your account and provide the support you need.
Your feedback is important to us and we’re committed to improving our service.
Regards,
Lyca Mobile Operations
Solution to cancel your autorenewal
At first it caused some trouble to cancel my autorenewal. I was a bit surprised when my card was charged again after 30 days. I only used the eSIM for a holiday and I thought I cheched everything if it was a recurring plan... Unfortunately not.
I tried everything in the MyLyca portal.
Kim helped me cancel my autorenewal through the chat support. Type "cancel bundle" and "need help" to chat with a person.
September 1, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We appreciate your feedback and are sorry you faced difficulties cancelling your auto-renewal. We're glad the chat support was helpful. We'll review our portal's clarity regarding recurring plans to prevent similar issues. Thank you for bringing this to our attention.
Regards,
LycaMobile Operations
Impossibile trasferire l'eSIM da un…
Impossibile trasferire l'eSIM da un telefono all'altro, il che è un problema serio in caso di guasto del telefono.
L'assistenza Lyca mi ha consigliato di acquistare una nuova eSIM e che sarei stato rimborsato immediatamente. 6 settimane dopo, Lyca si rifiuta di rimborsarmi.
Non sarebbe stato un problema con una scheda SIM fisica
Dall'assistenza Lyca
In seguito alla tua segnalazione, ti informiamo che abbiamo già richiesto un rimborso con successo, ma è stato respinto perché il pacchetto è stato utilizzato.
Cannot transfer eSIM from one phone to another, which is a major issue if your phone fails.
I was told by Lyca support to purchase a new eSIM, and that I would be refunded immediately. 6 weeks later, Lyca are refusing to refund.
It would not have been a problem with a physical SIM card
From Lyca support
Further to your concern, please be informed that we have successfully requested a refund before but it was rejected because the bundle has been used.
I phoned your support and explained what had happened and they said “We understand the problem, and the old SIM could no longer be used, so please purchase another SIM and we will refund you €5.99 for the SIM that does not work”.
The whole episode of not being able to transfer an eSIM(which you can with other providers) and subsequent phone calls where I was promised a refund on 3 occasions has left me disappointed and frustrated with your service and lack of professionalism.
It concerns me that if I have a physical problem with my phones that I will not be able to transfer to a replacement phone.
August 31, 2025
Unprompted review
Reply from Lyca Mobile IT
Gentile cliente,
Ci scusiamo sinceramente per l'inconveniente che ha riscontrato in merito al trasferimento e al rimborso dell'eSIM. Comprendiamo quanto sia importante rimanere in contatto e ci dispiace che questo le abbia causato frustrazione.
Per assisterla ulteriormente, la preghiamo di condividere i dettagli pertinenti insieme al numero Lycamobile che desidera trasferire sul suo nuovo dispositivo. Inviaci queste informazioni via email all'indirizzo trustpilotreview@lycamobile.com e il nostro team esaminerà il tuo caso e ti fornirà il supporto necessario.
Grazie per la pazienza mentre lavoriamo per risolvere questo problema.
Cordiali saluti,
Operazioni LycaMobile
Very poor service.
Very poor service.
1. Bought the esims twice because the first one did not work and the CS recommended to buy a new one but still didn’t work.
2. Talked to CS and supposed to get refund but nothing has happened until now.
3. Emailed them a number of times to get refund for the esims and auto-renewal and very poor response - a) different agents requested different things b) though you already responded, they asked the same questions again. Seems like no system integration and not updated.
Not recommend to use this Lyca in Italy ever. Just to get the number worked would take ages
June 12, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about your experience and fully understand how frustrating and time-consuming this has been. You should not have had to purchase the eSIM twice, only to encounter the same technical issue.
Please contact us at trustpilotreview@lycamobile.com and include your eSIM order confirmation emails so we can investigate and resolve this promptly.
Regards,
Lyca Mobile Operations
Once your in you wont be allowed out
I have an account that i lost the sim card ive called a lot of times to cancel and they are not letting me as i cant receive the code
August 24, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are sorry to hear that you’ve lost your SIM and wish to cancel your account. It seems this review may have been posted under the wrong domain (IT). Kindly share an alternate contact number or email address so we can verify your details and assist you further. For additional support, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
This does not work when you try to…
This does not work when you try to activate the e sim in Italy, went through several online security checks and it simply would not go past that stage, I paid twice for this in an attempt for it to work no luck.
August 17, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Michael,
We're sorry to hear about your experience trying to activate the eSIM in Italy.
We’d love the opportunity to look into this further and make things right. Could you please reach out to our support team at trustpilotreview@lycamobile.com with your order confirmation email, handset model and a screenshot of the error message. We'll prioritize resolving this for you, including checking the payments and ensuring you're either refunded or properly connected.
Regards,
Lyca Mobile Operations
Today even after making sure I had no…
Today even after making sure I had no renewal active and asked them if will I get my money taken from them and even after changing my bank card they still took 5.99 euro from me!!!!!! Thief's give my money back I'm writing now to the bank too.
August 22, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We sincerely apologise for the unexpected charge and the distress it has caused. We understand your frustration, especially after taking steps to avoid any renewal and charge.
Please email us your account details and any relevant information at trustpilotreview@lycamobile.com so we can investigate this charge and work with you to resolve it promptly.
Thank you for your patience, and we are committed to addressing your concerns.
Regards,
LycaMobile Operations
Getting in touch with a support agent…
Getting in touch with a support agent for the Italian side is like pulling teeth. 6hrs later, I spoke with one to get my Esim repartitioned because I deleted it before activating (my fault.) Well, they disconnected and did not send me a new QR code. The next agent told me I have to buy new service??
I just want a new QR code sent so I can set this service up for family traveling abroad. I have never seen worse customer service.
August 20, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Grant,
We sincerely apologise for the frustration you've experienced trying to reach our support team and for the disconnect during your call. We understand how disappointing it must be to need a replacement QR code for your e-SIM and receive conflicting information from our agents.
Regarding your issue, we have sent you an email with the details to help resolve your e-SIM replacement request. Kindly check your inbox and reply to us at trustpilotreview@lycamobile.com so we can assist you further and get your service set up for your family's travel.
Thank you for your patience, and we apologise again for the inconvenience caused.
Regards,
LycaMobile Operations
The worst services in eSIM
I bought a prepaid eSim. After a long and difficult process of registration when they ask very many information included ID card photo, they gave me a phone number and told me to wait for 24 hours for activation. After 20 hours approximately, I received a message for activation, but ANOTHER NUMBER !! Of course, my eSIM did not functioned and I wrote to company an email for customet suport what is the problem. I wrote to them 3
emails until now, but I did not receive a email by one week. Thank you for your " quality" of services. Shame you !
August 15, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Florian,
We sincerely apologise for the difficulties you’ve experienced with your prepaid e-SIM activation and for the delay in our responses. We understand how frustrating this situation must be.
Regarding your issue, we will assist you to fix this as quickly as possible. We have also sent you an email with further details—kindly check your inbox and update us at trustpilotreview@lycamobile.com so we can resolve this for you.
Thank you for your patience.
Regards,
LycaMobile Operations
Don't use lyca!
I registered my Sim and now can't activate it on my phone. I've tried contacting customer services 6 times. They either never chat to me or disconnect me after they told me it should work (it doesn't!) so frustrating,.would have never bought for my holiday had I known. I've purchased it because the Sim card I bought in Italy was bogus and had hardly any reception and now I've just paid even more money for something that doesn't even work. Italy is absolute garbage if you need to use your phone. Avoid Italian telecoms
August 20, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Samantha,
We're very sorry to hear about the difficulties you've experienced with your SIM activation and the frustrating attempts to reach our customer service team. We understand how disappointing this must be, especially during your holiday.
To help resolve your activation issue urgently, please email us your Lycamobile number, registered details, and any error messages you're receiving at trustpilotreview@lycamobile.com. Our team will prioritize your case and work to get your service activated as quickly as possible.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Regards,
LycaMobile Operations
Unfair Auto-Renewal and No Easy Way to Cancel
I purchased a travel SIM card during my holiday in Italy to use for just two weeks. Since then, the company has been charging me automatically through a recurring plan renewal, with no option to cancel online. The only way to stop it is by calling their customer service, which means waiting on hold for ages—and since I’m abroad, calling Italy is expensive. The only solution I’ve found is to cancel my bank card to prevent further charges. Such a frustrating waste of time and money. Avoid this company.
August 19, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Fernando,
We sincerely apologise for the inconvenience caused. We understand your concern regarding the auto-renewal of your plan and the difficulty in cancelling it while abroad. Please be assured we will assist you with this matter. To better support you, kindly reach out to us at trustpilotreview@lycamobile.com
Regards,
LycaMobile Operations
Registration Problem
I ordered a package from LyaMobile with 200GB esim to use it on holiday, because my default data package ran out. I got an email but cannot register because of the identity validation. I tried it several times with passport or drivers license. After an hour trying and always receiving the same error i also tried to write an email, but got no response. This was 2 days ago and the money is lost!
August 16, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Martin,
We are sorry to hear that you are unable to register your eSIM online.
Please be informed that we have sent you an email with an update and proposed resolution. Kindly check and revert to us at trustpilotreview@lycamobile.com for further assistance.
Regards,
Lyca Mobile Operations
I bought an esim on august 8…
I bought an esim on august 8 accidentally removed it.I wrote an email and tied to call them but no answer.
Order number: ORD3527A0000084164
August 8, 2025
Unprompted review
Reply from Lyca Mobile IT
Hi Mark,
We apologise for the inconvenience caused. Regarding your issue, we have sent you an email with the details. Kindly check your inbox and reply to us at trustpilotreview@lycamobile.com so we can assist you further.
Regards,
LycaMobile Operations
AWFUL AWFUL AWFUL!!!
AWFUL! Days after registration my sim still hasn’t been activated. CUSTOMER SERVICE DOESN’T EXIST! I tried to chat both italy and uk: nobody there. Phoned both in Italian and English: nobody. Email: no reply.
At this point I’ve lost €10 and I can say that LYCAMOBILE ITALY IS A SCAM!
After writing this message my sim has been surprisingly activated eventually.
August 11, 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about the experience you had with your SIM activation and our customer service channels.
We're glad to hear your SIM has now been activated, but we recognize this resolution came later than expected. Kindly forward your email requests to trustpilotreview@lycamobile.com, so we can review your case internally to understand what went wrong and ensure similar issues are avoided in the future.
Regards,
Lyca Mobile Operations
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