LYMA Reviews 762

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent customer service, noting prompt and helpful responses from the support team, often mentioning specific individuals for their outstanding assistance. Many also appreciate the quality of the service provided, finding it to be what they expect from a premium brand. However, opinions on the product itself are mixed, with some users reporting no noticeable results even after consistent use, particularly concerning skin improvements. There is also some disagreement regarding the product's quality, as a few customers experienced issues like devices not holding a charge or arriving with defects. Response times for customer inquiries also received ambiguous feedback, with some experiencing quick replies while others faced delays.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. While some consumers praise the products, noting... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the products, noting significant... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as excellent,... See more

Service

People report positive experiences with service. Customers highlight the excellent client support, with many... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the swift, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am using the laser for pain control in lower back after Failed Laminectomy Surgery. I have only had the laser for a week, but the reduction in sciatica pain is significant; for sleep, and ability... See more

Company replied

Rated 5 out of 5 stars

Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, esp... See more

Company replied

Rated 5 out of 5 stars

I absolutely love LYMA. I’ve been taking the supplements and they’ve genuinely made me feel so good, more energy, better focus and just an overall sense of wellbeing. What really impressed me was... See more

Company replied

Rated 5 out of 5 stars

I purchased the laser eight months ago and it has truly done wonders for my skin! I use it daily at night time when watching TV and honestly cannot imagine not having it in my life now. The concierge... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Beauty Product Supplier
  3. Wellness Program

Written by the company

LYMA is a company that exists to change people’s lives and does this by engineering nature to create products that actually work. By replacing the hype around ‘wellness’ with the proof of WellTech (the fusion of wellness and technology), we can take people beyond the ceiling of a healthy, balanced diet and help them feel 100% human, putting efficacy first and YOU in control. LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.

LYMA is a company that exists to change people's lives

Written by the company

LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
LYMA Concierge is on hand to answer your questions. We are here to help.

We offer complimentary express shipping

Delivered worldwide

Delivered worldwide
As well as complimentary express shopping we offer a number of payment methods. The LYMA Laser can be purchased in up to 12 monthly instalments.

Contact info

3.7

Average

TrustScore 3.5 out of 5

762 reviews

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Rated 5 out of 5 stars

Happy customer

So far I feel like I can see a difference in my skin and especially on the scar on my face. I also emailed the concierge team and received a prompt and helpful reply. I’m excited to hopefully see more improvements as I continue using the laser.

October 6, 2024
Rated 3 out of 5 stars

The products are absolutely fantastic

The products are absolutely fantastic, the marketing is brilliant and the packaging is fabulous. The concierge service so far is somewhat lacking for such superior products

October 8, 2024
LYMA logo

Reply from LYMA

We're delighted to hear that you're happy with your LYMA products and the packaging. However, we're sorry to hear that you found the Concierge service did not meet the same high standards. We will review your correspondence and work on improving our service delivery.

All the best,
LYMA

Rated 1 out of 5 stars

Did absolutely nothing for me.

FC971760976GB

I tried these pills for 9 months starting in January and initially I thought they might be doing something when my hair stopped falling out. My hairdresser later explained that little hair is lost during winter months anyway. However come the spring my hair started falling out again which was exactly the same as before.
Unfortunately I’ve noticed absolutely no benefit to my health, no better sleep, no better energy levels and no other improvements. My appetite is actually less stable than it was before and I’ve not lost any weight. My skin isn’t any better whatsoever still all the same issues with dryness as before
The copper pots (which you actually have to pay for the starter pack is £199; the supplement is £150 alone) are rubbish they have a flimsy little rubber band (which repeatedly gets loose) as its sealing system. It doesn’t work well and you keep having to re-seal it, yeah it looks pretty but this is just form over function.
For these reasons I can’t recommend this product and I think it’s all slick marketing and clever branding indeed with endorsements from a few PhDs but even these people, they are not all medical doctors, so are they qualified to give an opinion on this product. When you look into this product, has there been clinical trials of the actual complete supplement itself?
Just save your money, just put the £150 a month towards eating better and take vitamin D as that’s the one thing most people lack in a doctor’s test.

October 30, 2024
Unprompted review
LYMA logo

Reply from LYMA

Dear Joanne,

Thank you for sharing your feedback, and we’re sorry to hear that your experience with LYMA hasn't met your expectations. Our products are based on the latest scientific research, incorporating ingredients that are proven for their bioavailability and effectiveness. We aim to provide a high-quality supplement that supports overall health, and results can vary depending on individual needs, lifestyle factors, and health conditions.

We appreciate your feedback on the copper vessels and will take your comments into account as we continue to refine our service and product. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to reach out. Contact our dedicated Concierge team at concierge@lyma.life

All the best,
LYMA

Rated 5 out of 5 stars

Wonderful device

Wonderful device. I have used for over a year and delighted with the results. Particularly helpful with redness.

October 1, 2024
Rated 5 out of 5 stars

Lyma has been life changing

Lyma has been life changing! I started with the laser and have had amazing results. Then added the supplement a year ago and feel better than I ever expected….not even a sign of a cold since.
Then I had the opportunity to try the serum and cream that was gifted.. whoa.
I had no idea these results were possible. Goes way beyond your epidermis- it actually rebuilds skin. So, yeah.. I’m hooked on the whole ecosystem, and no, I can’t afford it, but I’m going to try to find a way. I JUST turned 55, and regained my confidence from my early 40’s. Crazy.
And the Lyma concierge is fabulous:)

September 30, 2024
Rated 5 out of 5 stars

Rejuvenated under-eyes area thanks to my laser

The product, the packaging and the LYMA team have all exceeded my expectations. They all make me feel very special and the laser is amazing, nothing has ever come any closer to what LYMA laser did to my skin, especially the under-eye area which I was desperate about!

October 8, 2024
Rated 3 out of 5 stars
LYMA logo

Reply from LYMA

Dear Chris,

Thank you for taking the time to share your feedback on LYMA products. We want to reassure you that, at LYMA, all our products are grounded in science and technology, rigorously evaluated by the medical community, and published in independent, peer-reviewed journals, proving their effectiveness.

All the best,
LYMA

Rated 1 out of 5 stars

I am sick of getting daily emails from…

I am sick of getting daily emails from Lyma

October 8, 2024
LYMA logo

Reply from LYMA

Dear Sara,

Thank you for sharing your feedback regarding the volume of emails you receive from LYMA. We’ll be reviewing our email practices to ensure we consider our valued customer inboxes.

If you have any further feedback or would like to discuss this in more detail, please don’t hesitate to reach out to our dedicated Concierge team. They are always available to listen to our customers’ insights, as we continually seek to improve our products and services. You can reach them at concierge@lyma.life.

All the best,
LYMA

Rated 4 out of 5 stars

I bought one in the uk and the light is…

I bought one in the uk and the light is blue, I really like it. I have looked at the pro device sound really good but
the price puts me off. I can't justify spending 5000 pounds.

October 8, 2024
LYMA logo

Reply from LYMA

Dear Susan,

We're pleased to hear that you're happy with your LYMA Laser, and we understand why you might be interested in the LYMA Laser PRO. Both the LYMA Laser and the LYMA Laser PRO use the same award-winning transformative technology. However, the PRO features a larger surface area, designed for clinic professionals, though it is equally transformative for at-home use.

All the best,
LYMA

Rated 1 out of 5 stars

Pills

It’s not a good product - the pills are a bit of a hoax at that price !

October 8, 2024
LYMA logo

Reply from LYMA

Dear Julia,

We’re very sorry to hear that you haven’t found the LYMA Supplement beneficial. We truly value your feedback and would appreciate the opportunity to understand more about your experience and what specifically may not have worked for you. Many of our customers have reported positive outcomes, so we’d like to learn from your perspective as well.

The LYMA Supplement is formulated with only patented, peer-reviewed ingredients, included at the precise doses proven by scientific research. It addresses areas such as sleep, beauty, performance, anxiety, and overall health, standing apart from wellness trends with a thoroughly tested formula backed by unequivocal evidence.

All the best,
LYMA

Rated 5 out of 5 stars

Lyma's quality and service

The quality of Lyma products is fantastic compared with other face creams and serums I have used before..
The timely and balanced service from Lyma is great, as I am not bombarded with constant marketing emails or SMS.

October 8, 2024
Rated 5 out of 5 stars

Excellent products

Excellent products! I worked as a family nurse practitioner in the aesthetics/plastic surgery industry for 13 years . I wholeheartedly endorse the Lyma laser and supplements . I have suffered from idiopathic facial edema for years without improvement. The supplement reduced my facial swelling within about 4-8 weeks and helped with my arthritic hips and back. Both products have helped tremendously and perform as advertised. Good job!!

September 30, 2024
LYMA logo

Reply from LYMA

Dear Erin,

Thank you for your fantastic feedback! We are very happy to hear that both the LYMA Laser and LYMA Supplements have made such a positive impact, especially given your background in the aesthetics and plastic surgery industry. It’s wonderful to know that the supplements have helped reduce your facial swelling and provided relief for your arthritic hips and back.

All the best,
LYMA

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