Lymow Reviews 118

took little time but got perfect service, parts has ben sent with documentation

My Lymov had problems with the drive. I contacted support, and they immediately sent a courier to pick up the mower and said I would get a new one. Since I have more demanding terrain, I asked for an additional payment for the Lymov Plus10A and they kindly approved it, so I paid the additional payment and I am now riding a new Lymov Plus 10A.
Very friendly and fast support and professionally done.
As an apology, they will send me another set of blades.

This lawnmower does do hills very well. It has actual metal blades, instead of little razor blades sticking off a disk like many of its competitors. My first one broke 3 weeks after I received and eventually several weeks later I was able to get a reply from customer service and they shipped me a replacement, I did not have to pay return shipping, fortunattely I kept the original box. So bottom line, good mower, so-so customer service. I think customer service turn around time is something the company that make this product is working on improving.

My Lymow One Plus arrived defective. On first power-on it boots to what looks like a diagnostic screen and never reaches the pairing flow, so I’ve never been able to connect it to the app. The order was also missing the three sets of blades it was supposed to include.

I contacted support on April 29 and got an automated reply saying my ticket was escalated. Nearly a month later, despite multiple polite follow-ups, I’ve had no substantive response. There’s no phone number on the website, the live chat widget doesn’t work, and email is the only channel.

May 12: after sending numerous follow up emails with no response, I requested a refund and return. No response.

May 18: I disputed the charge with my credit card. That prompted their accounting dept to say they’d reply in 48-72 hours. They didn’t.

May 25: Still nothing.

For a product at this price with a 30-day return window starting at delivery, the combination of a defective unit and unresponsive support is a serious problem. The clock keeps running and the grass keeps growing while you wait for a reply. I’d happily revise this review if Lymow eventually makes it right, but prospective buyers should know what the post-purchase experience currently looks like.

I feel with this level of customer non-support, the company may soon go out of business leaving me stuck with an unsupported “beta mower” and no spare parts or software support. I decided that I will spend my dollars on a solution from a more mature company with an actual customer service department and a better chance of survival in the marketplace.

Order #9831

I’ve had an overall positive experience with the Lymow team. It’s an amazing product!

I purchased the One Plus, and it worked very well—for about 64 minutes—before it completely died. I contacted customer support but didn’t hear back for several weeks. Eventually, they responded, and after some back-and-forth troubleshooting, they sent me a replacement mower. It turned out the original unit was defective.

The second mower has now been running for two full days and has covered about 1.5 acres. When it works, it’s great. Is it perfect? No. Does it miss some spots? Yes. But it handles my very steep slope in Western North Carolina—an area I previously had to mow by hand (which was extremely difficult)—surprisingly well.

I’d give 5 stars for the product itself, minus 2 stars for the slow customer support, and plus 1 star for allowing me to keep the extra battery, charger, and antenna as backups.

If customer service response times improve, I’d easily become Lymow’s #1 fan.

First, no phone number to contact. Second 8.5 HOURS waiting for a chat person (documented). Third vague AI response to any problem, sick of "Warmest Regards" or "Rest Assured" etc. Warranty is nonexistent, support was to watch a YouTube video. I supplied pictures and detailed information, but Lymow strings out the process by asking for more information. I will not be making any more Klarna payments.

Mower went way out of bounds on the first time I sent it to mow. Didn't finish the area, then bumped into fences, posts, went into my flower garden, and then got lost. I moved the base to a more open area and there is no way to reset the app, and now the mower can't find the base as it still shows the old area. Now I can't set anything up, the app is horrible. For the price, this should be way better. I would NOT recommend the Lymow at all.

Extremely Disappointed — Lymow Failed After One Use and Customer Service Has Been Nonexistent

I purchased the Lymow with high hopes that it would be a premium, reliable robotic lawnmower. Unfortunately, my experience has been nothing short of frustrating and disappointing.

After receiving the mower and taking the time to set it up properly, it completed exactly one cutting of my yard before breaking. One use. That is all I got out of a very expensive piece of equipment before it became unusable.

Based on the sound and behavior of the mower, it seems like one of the hub motors may be stripped, defective, or otherwise failing. I am not going to open the unit up and start diagnosing or repairing it myself because I do not want to risk voiding the warranty. That is exactly what the warranty and customer support are supposed to be for.

The bigger issue, however, is Lymow’s customer service — or more accurately, the complete lack of it.

I reached out to Lymow every day last week trying to get help, guidance, a warranty claim started, or even a simple response acknowledging the issue. I have received nothing. No useful reply, no troubleshooting assistance, no return authorization, no warranty support, and no indication that anyone at the company is taking the problem seriously.

For a product at this price point, this level of customer service is unacceptable. When a brand sells an expensive mower and markets it as a serious solution, customers should be able to expect basic support when the product fails almost immediately. A machine breaking after one mow is bad enough. Being ignored by the company afterward makes the situation far worse.

At this point, I deeply regret purchasing the Lymow. I wish I had seen more honest customer reviews before buying, because I would have thought twice before spending my money. A product can have a defect — that happens. But a company’s response when something goes wrong says everything about how much they value their customers. In my case, Lymow has failed on both the product and support side.

My experience so far has been:

The mower worked once, then broke.

It appears to have a serious drive or hub motor issue.

I cannot attempt a repair without risking the warranty.

I contacted Lymow repeatedly and received no meaningful response.

I am now stuck with an expensive mower that does not work and a company that will not communicate.

I would strongly caution anyone considering a Lymow purchase to think carefully before buying. Make sure you understand what kind of support you may — or may not — receive if something goes wrong. Based on my experience, once they have your money, getting actual help appears to be extremely difficult.

Until Lymow resolves this issue, honors the warranty, and starts responding to customers in a timely and professional manner, I cannot recommend this product or this company.

BUYER BEWARE!!!The mower has completely stopped working 3 weeks in and customer support says they are busy and will get back to me in a few days. They claim to have 30 day return policy but it appears they are running out the clock to avoid it
THIS FEELS LIKE A SCAM
UPDATE After posting my review they did reach out and asked me to perform some tests. Turns out the charging station is faulty. They informed me they dont have any charging stations but would send me a separate charging cable for the battery itself. That was 3 weeks ago and still no shipping notification. I can't stress enough. THIS COMPANY WILL do nothing to help you once your mower breaks down and trust me it will soon after using it. I'm filling a complaint with the Federal Trade Commission immediately

I had high hopes for the Lymow One Plus but unfortunately I received a bad unit with a faulty communication board so I was unable to control the mower unless I was standing 2 foot from the mower. The mower itself seems nice if you get a good one but it seems several customers received bad units or units that failed shortly after. Customer service on the other hand is absolutely horrible. I contacted support about my connectivity issue and after a weeks worth of back and forth they agreed that my unit was faulty and said I had two options. Return for a replacement or return for a full refund. I then replied with a question about the return and after four days of no response, I requested a refund. Its been 13 days with no response so I'm assuming I'm screwed out of 3 grand left with a mower that is basically a brick with no customer support. I'll be at my 30 day return window in 7 days so I guess I should at least file a claim. I advise anyone intered in this mower to be very cautious as you will not get any support on a very problematic mower.

They will charge your card immediately and not follow up with a shipping date. Once they have your money the incentive to ship or perform is gone and they display it. Waiting on my refund, be aware if you cancel after 24 hrs. They keep 4% of your money. It's a quick way to have their l own under performance make a quick profit. Avoid at all costs.

I’m very disappointed with this mower and the lack of customer support. It was cutting well and has only been used about 15 times, but now it is showing an E3 error and I cannot get anyone to respond. I have spent many days trying to contact customer service, but there is no phone number and no reliable way to reach support online. For a product this expensive, I expected much better service and a more accessible support system. I would advise anyone considering this mower to think carefully about the support they may or may not receive after purchase.

I am sharing my experience regarding Lymow’s customer support, which has been extremely disappointing. Given the price of this product, I expected a reliable service infrastructure, but that is unfortunately not the case.

Email Support: I have sent several inquiries and haven't received any response. There is absolutely no follow-up.

Live Chat: The chat is equally frustrating. Most of the time, nobody responds at all. When a reply finally comes through, it is often in a completely different language, which makes it impossible to resolve technical issues.

It is unacceptable to charge a premium price for a mower and then leave customers without any professional assistance. A high-end brand must provide functional support. Lymow needs to address these communication failures immediately.

I bought the mower from Kickstar to support the project, I received the mower in June 2025, it turned on at first time after some time it did not turn on, I emailed them more then 50 emails to support no an single email was replied, I contacted their support countless times but no a single email is returned.
I received the broken charging pad which they sent and came after couple of months, in this whole time I was able to chat to customer support on 2 times 1st was for broken charging pad, and one is recently in 07 March 2026. They diagnosed that it's the battery or mower it self they promised 3 weeks ago that they will send the direct charging cable but till today no cable arrived. So fat very bad experience

I was really excited to purchase a Lymow having done lots of research. I've had an awful experience with customer service from day one. With any sort of technical/mechanical product support is key and I have lost all confidence in this company and sadly can't recommend them.

I rarely write reviews, but this it of tech really deserves it. Firstly, UK delivery; Ordered 5th March and delivered on the 14th. Nothing to complain about there.
It comes extremely well packaged, but beware of the weight, it's a UNIT.
We have a really tricky garden, full of steep slopes, narrow linking paths with ramps and 8 separate lawns. So far I have mapped the three most difficult ones and it has just worked, no fuss; I didn't even read the instructions, I just hopped on the app and got on with it.
So, Melvin (my wife named him) is brilliant so far. Here's to 10 hours back a month in mowing time: ACE!

Exactly the same experience as Kevin. Zero communication, non delivery, obfuscation after selling as "in stock in UK, delivery within 3 business days"
Fortunately I paid by paypal so hope I will eventually be refunded.

Finally Lymow responded referencing difficulties in shipping to Northern Ireland. The fact that I live in Dorset confirms my belief that they are hopeless. Avoid.

This is not a review of the mower which I believe is a great bit of kit
But the company and their attitude to customer service

I ordered this mower from there website paid for it read the shipping guarantee 1-3 days delivery the order dispatched 14 January
Get a email stating delivery exception this product is being shipped from within the UK to northern ireland still in the UK please contact delivery partners

BJS home delivery who say waiting to sub contract to deliver
After numerous emails to lymow who hide behind a computer with no phone number to contact

I reached the end of my patience and gave them an ultimatum either deliver this on a specified date or refund me
Bearing in mind this mower costs nearly £2000

They said we would be happy to refund you but as it has been shipped I would be deducted a percentage

Now this is how a fly by night company works am refusing this as they have not been able to fulfill their end of the agreement

Would recommend steer clear of this rip off company