lynwoodsolicitors.co.uk Reviews 2

Communication was very poor as to the progress of the purchase of my property. They were also very difficult to get hold of, I was only able to speak to the secretary.

Email communication was few and far between, I wasn't made aware of what the hold up was due to. Personally I would not recommend using Lynnwood. I would pay a bit more to get a much better service

I often felt I had to push to progress things.

When we signed up with Lynwood we were given two names and told they would be responsible for our sale and purchase, the names changed many times. Some changes were notified to us in advance others were out of the blue, one was due to someone leaving, no reason given. We had one purchase fall through which extended our time with Lynwood, but this doesn't explain the multiple changes of named individuals responsible for our account.

When I called I was never able to speak to any them there and then, it was always the front desk of the serviced offices they rented who answered, took messages and said they would ask Lynwood to call me back - sometimes they did, often days later, and sometimes they didn't! Similarly emails, no matter how minor, were rarely answered the same day.

They happily took thousands of pounds from me in several instalments but when it came to returning £78 they overcharged me I had to jump through hoops for security reasons. Why they couldn't simply return the money to the same account they received it from I don't know, apparently its not their policy to do so.

Compared to the firm we used to sell the Mother In Law's property at the same time Lynwood's performance was very poor.